EvaluAgent: EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets. TranscribeAudio: A Chrome extension that transcribes any browser tab's audio into a live, floating real-time caption overlay using OpenAI's Whisper-based speech recognition. Which one wins depends on your platform mix, budget, and how hands-off you want notes to be.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist EvaluAgent when automatically score and audit 100% of customer service calls and chats for quality and compliance matters most, and TranscribeAudio when transcribing online lectures, courses, and webinars for study notes matters most. Test each on your own meetings; the right choice tends to become obvious quickly.
EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets.
A Chrome extension that transcribes any browser tab's audio into a live, floating real-time caption overlay using OpenAI's Whisper-based speech recognition.
EvaluAgent is a UK-based quality assurance and performance-improvement platform built for contact centers, BPOs, QA leads, team managers, and frontline agents. It captures interactions from connected CCaaS, CRM, and helpdesk systems, then transcribes voice calls to text and processes chats, emails, and tickets so every conversation can be reviewed rather than just a manual sample. Its AutoQA engine uses customizable drag-and-drop scorecards to automatically evaluate interactions, applying auto-fail logic and weighting that mirror how a team grades quality. A conversation-intelligence layer adds sentiment analysis, reason-for-contact classification, intent detection, summarization, predictive metrics, and customer-vulnerability signals. Insights flow into coaching plans, performance tracking, and agent feedback. The platform also offers AI-agent observability to detect issues in automated conversations, plus calibration and reporting tools. It integrates with systems such as Genesys, Five9, NICE CXone, Talkdesk, Amazon Connect, Salesforce, and Zendesk, and lists enterprise security credentials including SOC 2 Type II and ISO 27001.
Best suited for
TranscribeAudio is a Chrome browser extension that captures the audio playing in any browser tab and turns it into real-time text, displayed in a repositionable floating caption overlay while you keep working. It is aimed at people who want live captions and transcripts for online meetings, lectures, courses, podcasts, webinars, and videos. Because it works from tab audio rather than joining calls as a meeting bot, it can transcribe Zoom, Google Meet, YouTube, Vimeo, and essentially any site with audio or video without sending notifications into the call. Transcription is powered by OpenAI's Whisper-based speech recognition, which the company says handles accents, background noise, and specialized terminology, and supports over 50 languages. Setup is a three-step flow: install from the Chrome Web Store, sign in, then click Start Transcribing on a tab. Finished transcripts can be exported as text files for notes, summaries, or sharing, with cloud storage listed as an upcoming feature. The product offers a free tier with paid upgrades for more usage, languages, and faster transcription.
Best suited for
EvaluAgent is a free tier with paid upgrades (paid); TranscribeAudio is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | EvaluAgent | TranscribeAudio |
|---|---|---|
| Core capability | Automatic voice-call transcription with multi-language support | Real-time, live transcription of any browser tab's audio |
| Standout feature | AutoQA scoring of 100% of conversations using customizable drag-and-drop scorecards | Repositionable floating caption overlay that stays on screen while you work |
| Team usage | Conversation intelligence: sentiment analysis, intent detection, and summarization | Tab-audio capture that works without joining meetings as a bot |
| Integrations | Reason-for-contact classification and predictive metrics (CSAT/NPS/resolution) | OpenAI Whisper-based speech recognition across 50+ languages |
| Languages & capture | AI-agent observability to flag hallucinations, missed intents, and quality issues | Compatibility with YouTube, Zoom, Google Meet, Vimeo, and any audio/video site |
| Best-fit workflow | Coaching workflows, calibration, and dashboards built on QA insights | Export of transcripts as TXT files for notes and sharing |
EvaluAgent
Choose EvaluAgent if you need automatically score and audit 100% of customer service calls and chats for quality and compliance — strengths include transcribes and analyzes every interaction across voice, chat, email, and tickets rather than a small manual sample.
TranscribeAudio
Choose TranscribeAudio if you need generating live captions and transcripts for zoom and google meet calls without a bot — strengths include captures meeting and video audio without a visible bot joining the call.
EvaluAgent
TranscribeAudio
It depends on your workflow. EvaluAgent is strong for automatically score and audit 100% of customer service calls and chats for quality and compliance, while TranscribeAudio is strong for generating live captions and transcripts for zoom and google meet calls without a bot. Both transcribe and summarize meetings.
EvaluAgent is a free tier with paid upgrades and TranscribeAudio is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Yes. Many teams run more than one meeting assistant when the workflows are complementary.
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