EvaluAgent: EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets. Tongyi Tingwu: Alibaba Cloud's AI assistant that transcribes, translates, and summarizes meetings and lectures in real time. The right pick comes down to team size, budget, and the workflows you want to automate.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist EvaluAgent when automatically score and audit 100% of customer service calls and chats for quality and compliance matters most, and Tongyi Tingwu when students and educators turning lectures into searchable summarized notes matters most. Test each on your own meetings; the right choice tends to become obvious quickly.
EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets.
Alibaba Cloud's AI assistant that transcribes, translates, and summarizes meetings and lectures in real time.
EvaluAgent is a UK-based quality assurance and performance-improvement platform built for contact centers, BPOs, QA leads, team managers, and frontline agents. It captures interactions from connected CCaaS, CRM, and helpdesk systems, then transcribes voice calls to text and processes chats, emails, and tickets so every conversation can be reviewed rather than just a manual sample. Its AutoQA engine uses customizable drag-and-drop scorecards to automatically evaluate interactions, applying auto-fail logic and weighting that mirror how a team grades quality. A conversation-intelligence layer adds sentiment analysis, reason-for-contact classification, intent detection, summarization, predictive metrics, and customer-vulnerability signals. Insights flow into coaching plans, performance tracking, and agent feedback. The platform also offers AI-agent observability to detect issues in automated conversations, plus calibration and reporting tools. It integrates with systems such as Genesys, Five9, NICE CXone, Talkdesk, Amazon Connect, Salesforce, and Zendesk, and lists enterprise security credentials including SOC 2 Type II and ISO 27001.
Best suited for
Tongyi Tingwu is an AI assistant from Alibaba Cloud focused on audio and video content for work and study, including meetings and lectures. It transcribes spoken audio into text, translates speech, and generates summaries using large language models, helping users record, organize, and analyze multimedia content. The service operates in real time, transcribing meetings and lectures as they happen, and it separates speakers so transcripts can attribute statements to different participants. Beyond core transcription and summarization, Tongyi Tingwu can extract structured information from recordings, including pulling slide content from video, which is useful for capturing presentations alongside spoken discussion. It supports multiple languages for transcription and translation, with strong coverage of Chinese and English among other major languages. The tool is accessible through a web interface and a browser extension, and it integrates with Alibaba's cloud ecosystem, including cloud storage. Tongyi Tingwu is aimed at professionals, students, and content creators in the Chinese market who need to efficiently turn meetings, lectures, and other audio or video into organized, searchable, and summarized text rather than reviewing recordings manually. Pricing varies by plan. Check the official website for current pricing.
Best suited for
EvaluAgent is a free tier with paid upgrades (paid); Tongyi Tingwu is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | EvaluAgent | Tongyi Tingwu |
|---|---|---|
| Core capability | Automatic voice-call transcription with multi-language support | Real-time transcription of meetings and lectures |
| Standout feature | AutoQA scoring of 100% of conversations using customizable drag-and-drop scorecards | Speech translation across multiple languages |
| Team usage | Conversation intelligence: sentiment analysis, intent detection, and summarization | LLM-based summarization of audio and video content |
| Integrations | Reason-for-contact classification and predictive metrics (CSAT/NPS/resolution) | Speaker separation for attributed transcripts |
| Languages & capture | AI-agent observability to flag hallucinations, missed intents, and quality issues | Slide/PPT extraction from video content |
| Best-fit workflow | Coaching workflows, calibration, and dashboards built on QA insights | Web interface and browser extension access |
EvaluAgent
Choose EvaluAgent if you need automatically score and audit 100% of customer service calls and chats for quality and compliance — strengths include transcribes and analyzes every interaction across voice, chat, email, and tickets rather than a small manual sample.
Tongyi Tingwu
Choose Tongyi Tingwu if you need chinese professionals transcribing and summarizing meetings in real time — strengths include backed by alibaba cloud with llm-powered summarization.
EvaluAgent
Tongyi Tingwu
It depends on your workflow. EvaluAgent is strong for automatically score and audit 100% of customer service calls and chats for quality and compliance, while Tongyi Tingwu is strong for chinese professionals transcribing and summarizing meetings in real time. Both transcribe and summarize meetings.
EvaluAgent is a free tier with paid upgrades and Tongyi Tingwu is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
You can — some teams pair them when each covers a different part of the meeting workflow.
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