EvaluAgent: EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets. 听脑AI: Chinese AI recording-to-text assistant that transcribes meetings in real time and generates structured minutes. Which one wins depends on your platform mix, budget, and how hands-off you want notes to be.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist EvaluAgent when automatically score and audit 100% of customer service calls and chats for quality and compliance matters most, and 听脑AI when capturing classroom or lecture notes from recordings matters most. Trial each on a few real meetings before you commit — the better fit usually shows fast.
EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets.
Chinese AI recording-to-text assistant that transcribes meetings in real time and generates structured minutes.
EvaluAgent is a UK-based quality assurance and performance-improvement platform built for contact centers, BPOs, QA leads, team managers, and frontline agents. It captures interactions from connected CCaaS, CRM, and helpdesk systems, then transcribes voice calls to text and processes chats, emails, and tickets so every conversation can be reviewed rather than just a manual sample. Its AutoQA engine uses customizable drag-and-drop scorecards to automatically evaluate interactions, applying auto-fail logic and weighting that mirror how a team grades quality. A conversation-intelligence layer adds sentiment analysis, reason-for-contact classification, intent detection, summarization, predictive metrics, and customer-vulnerability signals. Insights flow into coaching plans, performance tracking, and agent feedback. The platform also offers AI-agent observability to detect issues in automated conversations, plus calibration and reporting tools. It integrates with systems such as Genesys, Five9, NICE CXone, Talkdesk, Amazon Connect, Salesforce, and Zendesk, and lists enterprise security credentials including SOC 2 Type II and ISO 27001.
Best suited for
听脑AI (TingNao AI) is a Chinese AI recording and transcription assistant operated by Shanghai Xiuyu Network Technology Co., Ltd. It converts speech to text in real time and is positioned for scenarios such as meetings, classroom notes, and sales calls. The service offers live recording transcription, multi-speaker recognition to distinguish different participants, and automatic summarization that produces structured meeting minutes with key points and action items. Users can record online sessions and screen activity, generate text records, and export the results in formats including DOCX, PDF, and SRT subtitle files. TingNao AI also integrates with common Chinese workplace tools, allowing synced output to platforms such as Feishu, DingTalk, and Tencent Docs, and it offers an AI question-and-answer capability that lets users query the content of a recording. The website is operated by a registered Shanghai company with published business and security registration details, and marketing materials position it as a current 2025-era productivity tool. As a transcription-first product with summarization and export, it targets users who want to turn long recordings into concise, shareable minutes quickly. Pricing varies by plan. Check the official website for current pricing.
Best suited for
EvaluAgent is a free tier with paid upgrades (paid); 听脑AI is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | EvaluAgent | 听脑AI |
|---|---|---|
| Core capability | Automatic voice-call transcription with multi-language support | Real-time speech-to-text transcription |
| Standout feature | AutoQA scoring of 100% of conversations using customizable drag-and-drop scorecards | Multi-speaker recognition |
| Team usage | Conversation intelligence: sentiment analysis, intent detection, and summarization | Automatic meeting summaries with key points and action items |
| Integrations | Reason-for-contact classification and predictive metrics (CSAT/NPS/resolution) | Export to DOCX, PDF, and SRT subtitle formats |
| Languages & capture | AI-agent observability to flag hallucinations, missed intents, and quality issues | Online recording and screen capture |
| Best-fit workflow | Coaching workflows, calibration, and dashboards built on QA insights | Integration with Feishu, DingTalk, and Tencent Docs |
EvaluAgent
Choose EvaluAgent if you need automatically score and audit 100% of customer service calls and chats for quality and compliance — strengths include transcribes and analyzes every interaction across voice, chat, email, and tickets rather than a small manual sample.
听脑AI
Choose 听脑AI if you need transcribing and summarizing chinese-language business meetings — strengths include real-time transcription with speaker separation for chinese-language meetings.
EvaluAgent
听脑AI
It depends on your workflow. EvaluAgent is strong for automatically score and audit 100% of customer service calls and chats for quality and compliance, while 听脑AI is strong for transcribing and summarizing chinese-language business meetings. Both transcribe and summarize meetings.
EvaluAgent is a free tier with paid upgrades and 听脑AI is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Often yes: teams combine tools when one handles capture and another handles analysis.
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