EvaluAgent: EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets. timeOS: AI that auto-joins calls and delivers notes plus daily briefings Below, they line up on price, capture method, and how each fits a real meeting stack.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist EvaluAgent when automatically score and audit 100% of customer service calls and chats for quality and compliance matters most, and timeOS when cross-tool follow-ups matters most. Test each on your own meetings; the right choice tends to become obvious quickly.
EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets.
AI that auto-joins calls and delivers notes plus daily briefings
EvaluAgent is a UK-based quality assurance and performance-improvement platform built for contact centers, BPOs, QA leads, team managers, and frontline agents. It captures interactions from connected CCaaS, CRM, and helpdesk systems, then transcribes voice calls to text and processes chats, emails, and tickets so every conversation can be reviewed rather than just a manual sample. Its AutoQA engine uses customizable drag-and-drop scorecards to automatically evaluate interactions, applying auto-fail logic and weighting that mirror how a team grades quality. A conversation-intelligence layer adds sentiment analysis, reason-for-contact classification, intent detection, summarization, predictive metrics, and customer-vulnerability signals. Insights flow into coaching plans, performance tracking, and agent feedback. The platform also offers AI-agent observability to detect issues in automated conversations, plus calibration and reporting tools. It integrates with systems such as Genesys, Five9, NICE CXone, Talkdesk, Amazon Connect, Salesforce, and Zendesk, and lists enterprise security credentials including SOC 2 Type II and ISO 27001.
Best suited for
timeOS is an AI meeting assistant that automatically captures, transcribes, and summarizes meetings across major conferencing platforms, then routes the resulting notes and action items into the tools teams already use. It positions itself as an AI layer over your workday: beyond producing summaries, it aims to handle follow-through by syncing notes to documents, task managers, and other apps so nothing falls through the cracks after a call. It supports multiple languages and can generate concise recaps that are easy to share with attendees and stakeholders. Because it focuses on automating the post-meeting workflow, timeOS appeals to busy professionals and teams who want notes to flow automatically into their systems rather than copying them by hand. It is typically used for recurring meetings, cross-tool follow-ups, and keeping a searchable record of decisions, with an emphasis on reducing the manual admin that surrounds meetings. Platforms: Zoom / Google Meet / Microsoft Teams. Integrations: Zoom, Google Meet, Microsoft Teams, Notion, Slack. Pricing varies by plan. Check the official website for current pricing.
Best suited for
EvaluAgent is a free tier with paid upgrades (paid); timeOS is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | EvaluAgent | timeOS |
|---|---|---|
| Core capability | Automatic voice-call transcription with multi-language support | Automatic capture and transcription |
| Standout feature | AutoQA scoring of 100% of conversations using customizable drag-and-drop scorecards | AI summaries and action items |
| Team usage | Conversation intelligence: sentiment analysis, intent detection, and summarization | Sync notes to docs and task tools |
| Integrations | Reason-for-contact classification and predictive metrics (CSAT/NPS/resolution) | Multi-language support |
| Languages & capture | AI-agent observability to flag hallucinations, missed intents, and quality issues | Shareable recaps |
| Best-fit workflow | Coaching workflows, calibration, and dashboards built on QA insights | Automatic capture and transcription |
EvaluAgent
Choose EvaluAgent if you need automatically score and audit 100% of customer service calls and chats for quality and compliance — strengths include transcribes and analyzes every interaction across voice, chat, email, and tickets rather than a small manual sample.
timeOS
Choose timeOS if you need automated post-meeting workflows — strengths include automates post-meeting follow-up across tools.
EvaluAgent
timeOS
It depends on your workflow. EvaluAgent is strong for automatically score and audit 100% of customer service calls and chats for quality and compliance, while timeOS is strong for automated post-meeting workflows. Both transcribe and summarize meetings.
EvaluAgent is a free tier with paid upgrades and timeOS is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Sure. Running both makes sense when their strengths don't overlap and the budget allows.
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