EvaluAgent: EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets. TeamsMaestro: A Microsoft Teams-focused AI note taker whose bot joins calls to transcribe, summarize, and extract action items. The right pick comes down to team size, budget, and the workflows you want to automate.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist EvaluAgent when automatically score and audit 100% of customer service calls and chats for quality and compliance matters most, and TeamsMaestro when capturing action items from recurring teams meetings matters most. Test each on your own meetings; the right choice tends to become obvious quickly.
EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets.
A Microsoft Teams-focused AI note taker whose bot joins calls to transcribe, summarize, and extract action items.
EvaluAgent is a UK-based quality assurance and performance-improvement platform built for contact centers, BPOs, QA leads, team managers, and frontline agents. It captures interactions from connected CCaaS, CRM, and helpdesk systems, then transcribes voice calls to text and processes chats, emails, and tickets so every conversation can be reviewed rather than just a manual sample. Its AutoQA engine uses customizable drag-and-drop scorecards to automatically evaluate interactions, applying auto-fail logic and weighting that mirror how a team grades quality. A conversation-intelligence layer adds sentiment analysis, reason-for-contact classification, intent detection, summarization, predictive metrics, and customer-vulnerability signals. Insights flow into coaching plans, performance tracking, and agent feedback. The platform also offers AI-agent observability to detect issues in automated conversations, plus calibration and reporting tools. It integrates with systems such as Genesys, Five9, NICE CXone, Talkdesk, Amazon Connect, Salesforce, and Zendesk, and lists enterprise security credentials including SOC 2 Type II and ISO 27001.
Best suited for
TeamsMaestro, from Maestro Labs, is an AI meeting assistant built specifically for Microsoft Teams. Its bot joins Teams calls a few minutes before they start based on your calendar, or it can be invited manually by adding teams@maestrolabs.com as a participant. During the meeting it listens to the conversation and then automatically generates structured meeting summaries with key discussion points, and it identifies action items so teams can track follow-up tasks. The tool supports more than 20 languages, detecting the spoken language and providing summaries accordingly. Meeting notes are stored within the Teams workspace and shared by email to participants, keeping the workflow close to where Teams users already work. TeamsMaestro is described as Microsoft Attested and is available across desktop, mobile, and web on Windows and macOS. Because it is purpose-built for Teams rather than spanning many platforms, it is well suited to organizations standardized on Microsoft Teams that want automated transcription, summaries, and action-item capture without manual note-taking. A free tier with a limited number of monthly meeting notes is offered alongside paid options. Pricing varies by plan. Check the official website for current pricing.
Best suited for
EvaluAgent is a free tier with paid upgrades (paid); TeamsMaestro is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | EvaluAgent | TeamsMaestro |
|---|---|---|
| Core capability | Automatic voice-call transcription with multi-language support | Purpose-built for Microsoft Teams meetings |
| Standout feature | AutoQA scoring of 100% of conversations using customizable drag-and-drop scorecards | Bot auto-joins scheduled calls or can be invited manually |
| Team usage | Conversation intelligence: sentiment analysis, intent detection, and summarization | Automatic meeting summaries with key discussion points |
| Integrations | Reason-for-contact classification and predictive metrics (CSAT/NPS/resolution) | Automatic action-item identification |
| Languages & capture | AI-agent observability to flag hallucinations, missed intents, and quality issues | Support for 20+ languages with spoken-language detection |
| Best-fit workflow | Coaching workflows, calibration, and dashboards built on QA insights | Notes stored in the Teams workspace and shared by email |
EvaluAgent
Choose EvaluAgent if you need automatically score and audit 100% of customer service calls and chats for quality and compliance — strengths include transcribes and analyzes every interaction across voice, chat, email, and tickets rather than a small manual sample.
TeamsMaestro
Choose TeamsMaestro if you need organizations standardized on microsoft teams needing automatic notes — strengths include deep, native-feeling focus on microsoft teams workflows.
EvaluAgent
TeamsMaestro
It depends on your workflow. EvaluAgent is strong for automatically score and audit 100% of customer service calls and chats for quality and compliance, while TeamsMaestro is strong for organizations standardized on microsoft teams needing automatic notes. Both transcribe and summarize meetings.
EvaluAgent is a free tier with paid upgrades and TeamsMaestro is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Often yes: teams combine tools when one handles capture and another handles analysis.
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