EvaluAgent: EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets. Tario AI: AI outbound platform with a built-in dialer that records, transcribes, and scores SDR sales calls for coaching. Here's where each one pulls ahead on pricing, features, and the meetings it suits best.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist EvaluAgent when automatically score and audit 100% of customer service calls and chats for quality and compliance matters most, and Tario AI when automatically transcribing and analyzing high-volume dialer calls matters most. Try them side by side on real calls before deciding — needs vary by team.
EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets.
AI outbound platform with a built-in dialer that records, transcribes, and scores SDR sales calls for coaching.
EvaluAgent is a UK-based quality assurance and performance-improvement platform built for contact centers, BPOs, QA leads, team managers, and frontline agents. It captures interactions from connected CCaaS, CRM, and helpdesk systems, then transcribes voice calls to text and processes chats, emails, and tickets so every conversation can be reviewed rather than just a manual sample. Its AutoQA engine uses customizable drag-and-drop scorecards to automatically evaluate interactions, applying auto-fail logic and weighting that mirror how a team grades quality. A conversation-intelligence layer adds sentiment analysis, reason-for-contact classification, intent detection, summarization, predictive metrics, and customer-vulnerability signals. Insights flow into coaching plans, performance tracking, and agent feedback. The platform also offers AI-agent observability to detect issues in automated conversations, plus calibration and reporting tools. It integrates with systems such as Genesys, Five9, NICE CXone, Talkdesk, Amazon Connect, Salesforce, and Zendesk, and lists enterprise security credentials including SOC 2 Type II and ISO 27001.
Best suited for
Tario AI is an agentic outbound sales platform for SDR teams and revenue leaders that combines prospecting, multi-channel outreach, and an AI dialer with conversation intelligence. Its call analysis capability is a core pillar: every call placed through Tario's dialer is automatically recorded without a manual step, stored securely, and indexed by rep, campaign, and lead. Each recording is transcribed with speaker separation between rep and prospect and then run through Tario's AI, which scores calls across dimensions such as opening, discovery, value pitch, objection handling, and close, with timestamped feedback tied directly to the transcript. The platform tracks talk ratio and flags when reps dominate conversations, and a team coaching dashboard aggregates metrics so managers can spot patterns and share standout calls. Tario also handles AI-driven research, message personalization, automated dialing, and two-way CRM sync with Salesforce, HubSpot, and Pipedrive. It is built for outbound teams that want call recording, transcription, and structured coaching feedback alongside their dialing workflow rather than as a separate tool. Pricing varies by plan. Check the official website for current pricing.
Best suited for
EvaluAgent is a free tier with paid upgrades (paid); Tario AI is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | EvaluAgent | Tario AI |
|---|---|---|
| Core capability | Automatic voice-call transcription with multi-language support | Built-in AI dialer with automatic call recording for outbound teams |
| Standout feature | AutoQA scoring of 100% of conversations using customizable drag-and-drop scorecards | Transcription with rep/prospect speaker separation |
| Team usage | Conversation intelligence: sentiment analysis, intent detection, and summarization | AI call scoring across opening, discovery, pitch, objection handling, and close |
| Integrations | Reason-for-contact classification and predictive metrics (CSAT/NPS/resolution) | Timestamped feedback tied to the transcript and talk-ratio tracking |
| Languages & capture | AI-agent observability to flag hallucinations, missed intents, and quality issues | Team coaching dashboard with aggregated metrics and shareable calls |
| Best-fit workflow | Coaching workflows, calibration, and dashboards built on QA insights | Two-way CRM sync with Salesforce, HubSpot, and Pipedrive |
EvaluAgent
Choose EvaluAgent if you need automatically score and audit 100% of customer service calls and chats for quality and compliance — strengths include transcribes and analyzes every interaction across voice, chat, email, and tickets rather than a small manual sample.
Tario AI
Choose Tario AI if you need sdr managers coaching reps on recorded, scored outbound calls — strengths include recording and analysis are automatic for every dialed call.
EvaluAgent
Tario AI
It depends on your workflow. EvaluAgent is strong for automatically score and audit 100% of customer service calls and chats for quality and compliance, while Tario AI is strong for sdr managers coaching reps on recorded, scored outbound calls. Both transcribe and summarize meetings.
EvaluAgent is a free tier with paid upgrades and Tario AI is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
You can — some teams pair them when each covers a different part of the meeting workflow.
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