EvaluAgent: EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets. TalkMark: Dutch-optimized AI meeting assistant that transcribes, identifies speakers and summarizes meetings with EU data storage. The right pick comes down to team size, budget, and the workflows you want to automate.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist EvaluAgent when automatically score and audit 100% of customer service calls and chats for quality and compliance matters most, and TalkMark when tracking action items and decisions across recurring meetings matters most. Run both through a week of actual calls to see which suits your workflow.
EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets.
Dutch-optimized AI meeting assistant that transcribes, identifies speakers and summarizes meetings with EU data storage.
EvaluAgent is a UK-based quality assurance and performance-improvement platform built for contact centers, BPOs, QA leads, team managers, and frontline agents. It captures interactions from connected CCaaS, CRM, and helpdesk systems, then transcribes voice calls to text and processes chats, emails, and tickets so every conversation can be reviewed rather than just a manual sample. Its AutoQA engine uses customizable drag-and-drop scorecards to automatically evaluate interactions, applying auto-fail logic and weighting that mirror how a team grades quality. A conversation-intelligence layer adds sentiment analysis, reason-for-contact classification, intent detection, summarization, predictive metrics, and customer-vulnerability signals. Insights flow into coaching plans, performance tracking, and agent feedback. The platform also offers AI-agent observability to detect issues in automated conversations, plus calibration and reporting tools. It integrates with systems such as Genesys, Five9, NICE CXone, Talkdesk, Amazon Connect, Salesforce, and Zendesk, and lists enterprise security credentials including SOC 2 Type II and ISO 27001.
Best suited for
TalkMark is a Dutch AI meeting assistant that records conversations, transcribes them with speaker identification and produces summaries and action points. It is positioned as a tool tuned for the Dutch language, with the company emphasizing strong accuracy on Dutch business speech and a focus on remembering context across meetings, such as who said what and which commitments were made. The tool detects up to several distinct speakers per meeting, generates executive-style summaries and key points, and automatically surfaces action items with owners and deadlines. Transcripts are made full-text searchable, and notes can be exported to formats including PDF, Word, CSV and TXT. TalkMark works with meetings on Microsoft Teams, Zoom and Google Meet, and can also capture in-person meetings using a phone microphone. A notable selling point for European users is data residency: the company states that data is stored on EU servers in Frankfurt and that the service is built to be GDPR-compliant. The product is operated by a Netherlands-based company and is aimed at Dutch and European teams that want privacy-conscious, Dutch-language meeting documentation. Pricing varies by plan. Check the official website for current pricing.
Best suited for
EvaluAgent is a free tier with paid upgrades (paid); TalkMark is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | EvaluAgent | TalkMark |
|---|---|---|
| Core capability | Automatic voice-call transcription with multi-language support | Dutch-optimized transcription with speaker identification |
| Standout feature | AutoQA scoring of 100% of conversations using customizable drag-and-drop scorecards | AI summaries and key-point extraction |
| Team usage | Conversation intelligence: sentiment analysis, intent detection, and summarization | Automatic action-item detection with owners and deadlines |
| Integrations | Reason-for-contact classification and predictive metrics (CSAT/NPS/resolution) | Full-text search across recorded meetings |
| Languages & capture | AI-agent observability to flag hallucinations, missed intents, and quality issues | Exports to PDF, Word, CSV and TXT |
| Best-fit workflow | Coaching workflows, calibration, and dashboards built on QA insights | Works with Teams, Zoom, Google Meet and in-person meetings |
EvaluAgent
Choose EvaluAgent if you need automatically score and audit 100% of customer service calls and chats for quality and compliance — strengths include transcribes and analyzes every interaction across voice, chat, email, and tickets rather than a small manual sample.
TalkMark
Choose TalkMark if you need transcribing and summarizing dutch-language business meetings — strengths include tuned specifically for the dutch language.
EvaluAgent
TalkMark
It depends on your workflow. EvaluAgent is strong for automatically score and audit 100% of customer service calls and chats for quality and compliance, while TalkMark is strong for transcribing and summarizing dutch-language business meetings. Both transcribe and summarize meetings.
EvaluAgent is a free tier with paid upgrades and TalkMark is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Sure. Running both makes sense when their strengths don't overlap and the budget allows.
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