EvaluAgent: EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets. Talat: A privacy-first desktop meeting notes app that records and transcribes calls entirely on your own machine, with no bot and no cloud upload. Here's where each one pulls ahead on pricing, features, and the meetings it suits best.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist EvaluAgent when automatically score and audit 100% of customer service calls and chats for quality and compliance matters most, and Talat when keeping a searchable local archive of meeting notes in markdown or obsidian matters most. Try them side by side on real calls before deciding — needs vary by team.
EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets.
A privacy-first desktop meeting notes app that records and transcribes calls entirely on your own machine, with no bot and no cloud upload.
EvaluAgent is a UK-based quality assurance and performance-improvement platform built for contact centers, BPOs, QA leads, team managers, and frontline agents. It captures interactions from connected CCaaS, CRM, and helpdesk systems, then transcribes voice calls to text and processes chats, emails, and tickets so every conversation can be reviewed rather than just a manual sample. Its AutoQA engine uses customizable drag-and-drop scorecards to automatically evaluate interactions, applying auto-fail logic and weighting that mirror how a team grades quality. A conversation-intelligence layer adds sentiment analysis, reason-for-contact classification, intent detection, summarization, predictive metrics, and customer-vulnerability signals. Insights flow into coaching plans, performance tracking, and agent feedback. The platform also offers AI-agent observability to detect issues in automated conversations, plus calibration and reporting tools. It integrates with systems such as Genesys, Five9, NICE CXone, Talkdesk, Amazon Connect, Salesforce, and Zendesk, and lists enterprise security credentials including SOC 2 Type II and ISO 27001.
Best suited for
Talat is a lightweight desktop application that records and transcribes meetings entirely on the user's own computer, keeping audio and notes off cloud servers. It captures both the microphone and system audio, automatically detecting active conferencing apps such as Zoom, Microsoft Teams, Google Meet, and FaceTime, and transcribes both sides of the conversation in real time with low latency. Speakers are identified automatically and can be adjusted manually, and transcript segments can be edited, split, or deleted. When a meeting ends, an on-device large language model generates a summary highlighting key points, decisions, and action items. Because transcription and summarization run locally using hardware acceleration, the app functions offline and does not send meeting data to external providers, though users can optionally connect their own cloud LLM if they prefer. Talat supports exporting notes to Markdown for tools like Obsidian, along with webhooks and Model Context Protocol (MCP) support for integrating meeting data into other workflows, plus full local search across past recordings. Available for Apple Silicon Macs and Windows, it is sold as a one-time purchase rather than a subscription, making it suited to privacy-conscious individuals and small teams who want local control of their meeting records. Pricing varies by plan. Check the official website for current pricing.
Best suited for
EvaluAgent is a free tier with paid upgrades (paid); Talat is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | EvaluAgent | Talat |
|---|---|---|
| Core capability | Automatic voice-call transcription with multi-language support | Fully local, on-device recording and transcription with no cloud upload |
| Standout feature | AutoQA scoring of 100% of conversations using customizable drag-and-drop scorecards | Captures microphone and system audio from Zoom, Teams, Meet, and FaceTime |
| Team usage | Conversation intelligence: sentiment analysis, intent detection, and summarization | Real-time speaker identification with editable transcript segments |
| Integrations | Reason-for-contact classification and predictive metrics (CSAT/NPS/resolution) | On-device LLM summaries of key points, decisions, and action items |
| Languages & capture | AI-agent observability to flag hallucinations, missed intents, and quality issues | Markdown export to tools like Obsidian, plus webhooks and MCP support |
| Best-fit workflow | Coaching workflows, calibration, and dashboards built on QA insights | Local search across all previously recorded meetings |
EvaluAgent
Choose EvaluAgent if you need automatically score and audit 100% of customer service calls and chats for quality and compliance — strengths include transcribes and analyzes every interaction across voice, chat, email, and tickets rather than a small manual sample.
Talat
Choose Talat if you need recording and transcribing meetings without sending audio to the cloud — strengths include audio and notes never leave the device, supporting strong privacy and offline use.
EvaluAgent
Talat
It depends on your workflow. EvaluAgent is strong for automatically score and audit 100% of customer service calls and chats for quality and compliance, while Talat is strong for recording and transcribing meetings without sending audio to the cloud. Both transcribe and summarize meetings.
EvaluAgent is a free tier with paid upgrades and Talat is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Yes. Many teams run more than one meeting assistant when the workflows are complementary.
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