EvaluAgent: EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets. SyncWords: Live AI captioning, subtitling, and voice-dubbing platform for webinars, streams, and hybrid events with real-time multilingual output. We compare them on cost, capture approach, and day-to-day fit so you can choose faster.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist EvaluAgent when automatically score and audit 100% of customer service calls and chats for quality and compliance matters most, and SyncWords when delivering accessible, fcc-compliant live captions for a broadcast matters most. Run both through a week of actual calls to see which suits your workflow.
EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets.
Live AI captioning, subtitling, and voice-dubbing platform for webinars, streams, and hybrid events with real-time multilingual output.
EvaluAgent is a UK-based quality assurance and performance-improvement platform built for contact centers, BPOs, QA leads, team managers, and frontline agents. It captures interactions from connected CCaaS, CRM, and helpdesk systems, then transcribes voice calls to text and processes chats, emails, and tickets so every conversation can be reviewed rather than just a manual sample. Its AutoQA engine uses customizable drag-and-drop scorecards to automatically evaluate interactions, applying auto-fail logic and weighting that mirror how a team grades quality. A conversation-intelligence layer adds sentiment analysis, reason-for-contact classification, intent detection, summarization, predictive metrics, and customer-vulnerability signals. Insights flow into coaching plans, performance tracking, and agent feedback. The platform also offers AI-agent observability to detect issues in automated conversations, plus calibration and reporting tools. It integrates with systems such as Genesys, Five9, NICE CXone, Talkdesk, Amazon Connect, Salesforce, and Zendesk, and lists enterprise security credentials including SOC 2 Type II and ISO 27001.
Best suited for
SyncWords is an AI-powered platform for delivering live and recorded video content to multilingual audiences through real-time captions, subtitles, and voice dubbing. For live scenarios, it produces frame-accurate AI captions that meet broadcast accessibility standards such as CEA-608/708, and its SyncWords Live offering provides professional captioning and real-time translated subtitles for webinars, streaming services, and hybrid events. The platform translates into a wide range of languages, including non-Latin scripts such as Cyrillic, CJK, Arabic, Hebrew, and Thai, and recent engineering work has driven latency down to roughly a second or less even in demanding live environments. Its newer Vocalics capability adds real-time AI voice dubbing that aims to preserve a speaker's tone and delivery across languages. Content is delivered through no-download widget URLs as well as streaming formats like HLS, SRT, CMAF, and VTT, with integrations spanning platforms such as AWS, YouTube, and Vimeo. SyncWords reports processing tens of thousands of events and hundreds of thousands of hours of media, and it received an industry innovation award in 2025, confirming active operation. It best fits broadcasters, media teams, and event organizers who need accessible, multilingual live captioning and translation at scale. Pricing varies by plan. Check the official website for current pricing.
Best suited for
EvaluAgent is a free tier with paid upgrades (paid); SyncWords is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | EvaluAgent | SyncWords |
|---|---|---|
| Core capability | Automatic voice-call transcription with multi-language support | Real-time AI live captions with broadcast accessibility compliance |
| Standout feature | AutoQA scoring of 100% of conversations using customizable drag-and-drop scorecards | Live translated subtitles across many languages including non-Latin scripts |
| Team usage | Conversation intelligence: sentiment analysis, intent detection, and summarization | Vocalics real-time AI voice dubbing that preserves speaker delivery |
| Integrations | Reason-for-contact classification and predictive metrics (CSAT/NPS/resolution) | Ultra-low latency output for live streams and events |
| Languages & capture | AI-agent observability to flag hallucinations, missed intents, and quality issues | No-download widget URLs plus HLS, SRT, CMAF, and VTT delivery |
| Best-fit workflow | Coaching workflows, calibration, and dashboards built on QA insights | Custom dictionaries for accurate terminology in live sessions |
EvaluAgent
Choose EvaluAgent if you need automatically score and audit 100% of customer service calls and chats for quality and compliance — strengths include transcribes and analyzes every interaction across voice, chat, email, and tickets rather than a small manual sample.
SyncWords
Choose SyncWords if you need providing live translated subtitles for a webinar or streamed event — strengths include strong focus on broadcast-grade, low-latency live captioning.
EvaluAgent
SyncWords
It depends on your workflow. EvaluAgent is strong for automatically score and audit 100% of customer service calls and chats for quality and compliance, while SyncWords is strong for providing live translated subtitles for a webinar or streamed event. Both transcribe and summarize meetings.
EvaluAgent is a free tier with paid upgrades and SyncWords is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
You can — some teams pair them when each covers a different part of the meeting workflow.
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