EvaluAgent: EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets. Suisse Notes: Swiss AI meeting assistant specializing in Swiss German, with transcription, automatic minutes, and data stored exclusively in Switzerland. We compare them on cost, capture approach, and day-to-day fit so you can choose faster.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist EvaluAgent when automatically score and audit 100% of customer service calls and chats for quality and compliance matters most, and Suisse Notes when generating branded, template-based minutes for swiss companies matters most. Trial each on a few real meetings before you commit — the better fit usually shows fast.
EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets.
Swiss AI meeting assistant specializing in Swiss German, with transcription, automatic minutes, and data stored exclusively in Switzerland.
EvaluAgent is a UK-based quality assurance and performance-improvement platform built for contact centers, BPOs, QA leads, team managers, and frontline agents. It captures interactions from connected CCaaS, CRM, and helpdesk systems, then transcribes voice calls to text and processes chats, emails, and tickets so every conversation can be reviewed rather than just a manual sample. Its AutoQA engine uses customizable drag-and-drop scorecards to automatically evaluate interactions, applying auto-fail logic and weighting that mirror how a team grades quality. A conversation-intelligence layer adds sentiment analysis, reason-for-contact classification, intent detection, summarization, predictive metrics, and customer-vulnerability signals. Insights flow into coaching plans, performance tracking, and agent feedback. The platform also offers AI-agent observability to detect issues in automated conversations, plus calibration and reporting tools. It integrates with systems such as Genesys, Five9, NICE CXone, Talkdesk, Amazon Connect, Salesforce, and Zendesk, and lists enterprise security credentials including SOC 2 Type II and ISO 27001.
Best suited for
Suisse Notes is an AI meeting assistant from Suisse IT GmbH, based in Berikon, Switzerland. It transcribes online meetings on Microsoft Teams, Zoom and Google Meet by joining automatically, and can also capture in-person discussions, then turns the conversation into structured outputs. The platform supports more than 50 languages with automatic language detection and places particular emphasis on Swiss German dialects, which are often poorly handled by international tools. Beyond transcription, Suisse Notes offers automatic speaker identification and name assignment, automatic meeting-minute generation using custom templates with corporate branding, automatic to-do detection, real-time translation and a per-meeting AI chatbot for asking questions about a discussion. Data is stored and processed exclusively in Swiss data centers, and the service describes GDPR and Swiss nFADP-compliant processing. It offers both cloud and on-premise deployment options, making it suitable for organizations with elevated data-sovereignty needs. Suisse Notes targets Swiss businesses and teams that want meeting documentation in their own language with strict local data residency. Pricing varies by plan. Check the official website for current pricing.
Best suited for
EvaluAgent is a free tier with paid upgrades (paid); Suisse Notes is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | EvaluAgent | Suisse Notes |
|---|---|---|
| Core capability | Automatic voice-call transcription with multi-language support | Automatic meeting bot for Teams, Zoom and Google Meet plus in-person capture |
| Standout feature | AutoQA scoring of 100% of conversations using customizable drag-and-drop scorecards | Transcription in 50+ languages with strong Swiss German support |
| Team usage | Conversation intelligence: sentiment analysis, intent detection, and summarization | Automatic speaker identification and name assignment |
| Integrations | Reason-for-contact classification and predictive metrics (CSAT/NPS/resolution) | Branded meeting minutes from custom templates, plus automatic to-do detection |
| Languages & capture | AI-agent observability to flag hallucinations, missed intents, and quality issues | Per-meeting AI chatbot, live translation, and cloud or on-premise deployment |
| Best-fit workflow | Coaching workflows, calibration, and dashboards built on QA insights | Automatic meeting bot for Teams, Zoom and Google Meet plus in-person capture |
EvaluAgent
Choose EvaluAgent if you need automatically score and audit 100% of customer service calls and chats for quality and compliance — strengths include transcribes and analyzes every interaction across voice, chat, email, and tickets rather than a small manual sample.
Suisse Notes
Choose Suisse Notes if you need documenting swiss german meetings that international tools transcribe poorly — strengths include specialized swiss german recognition that many global tools lack.
EvaluAgent
Suisse Notes
It depends on your workflow. EvaluAgent is strong for automatically score and audit 100% of customer service calls and chats for quality and compliance, while Suisse Notes is strong for documenting swiss german meetings that international tools transcribe poorly. Both transcribe and summarize meetings.
EvaluAgent is a free tier with paid upgrades and Suisse Notes is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Yes. Many teams run more than one meeting assistant when the workflows are complementary.
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