EvaluAgent: EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets. StreamText: StreamText is a real-time captioning platform that delivers live human or AI-generated captions, translations, and transcripts for events and meetings. Below, they line up on price, capture method, and how each fits a real meeting stack.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist EvaluAgent when automatically score and audit 100% of customer service calls and chats for quality and compliance matters most, and StreamText when real-time captioning and translation in classrooms and lectures for accessibility matters most. Trial each on a few real meetings before you commit — the better fit usually shows fast.
EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets.
StreamText is a real-time captioning platform that delivers live human or AI-generated captions, translations, and transcripts for events and meetings.
EvaluAgent is a UK-based quality assurance and performance-improvement platform built for contact centers, BPOs, QA leads, team managers, and frontline agents. It captures interactions from connected CCaaS, CRM, and helpdesk systems, then transcribes voice calls to text and processes chats, emails, and tickets so every conversation can be reviewed rather than just a manual sample. Its AutoQA engine uses customizable drag-and-drop scorecards to automatically evaluate interactions, applying auto-fail logic and weighting that mirror how a team grades quality. A conversation-intelligence layer adds sentiment analysis, reason-for-contact classification, intent detection, summarization, predictive metrics, and customer-vulnerability signals. Insights flow into coaching plans, performance tracking, and agent feedback. The platform also offers AI-agent observability to detect issues in automated conversations, plus calibration and reporting tools. It integrates with systems such as Genesys, Five9, NICE CXone, Talkdesk, Amazon Connect, Salesforce, and Zendesk, and lists enterprise security credentials including SOC 2 Type II and ISO 27001.
Best suited for
StreamText is an enterprise real-time captioning platform, founded in 2003, that delivers spoken words as live captions to web pages, devices, and conferencing tools. It supports two modes: professional human captioners (using stenography, re-speaking, and text interpreting) and AI-powered automatic speech recognition (ASR), which converts speech to text in real time and produces captions, translations, and transcripts. Source audio is captioned live and streamed to an ADA-compliant viewer that works with screen readers, while AI captioning recognizes around 20 source languages and offers realtime translation into well over 100 languages. Captioned sessions can be exported as timed-text transcript files such as .srt and .vtt, and StreamCast lets organizers overlay captions onto videos and presentations. It integrates with Zoom, Webex, YouTube, and Adobe, and exposes a full API for OEM and third-party embedding. It is aimed at corporate and hybrid events, conferences, classrooms, trade shows, and legal or government settings needing accessibility. Pricing is usage-based per minute with no subscriptions or setup fees.
Best suited for
EvaluAgent is a free tier with paid upgrades (paid); StreamText is a free tier with paid upgrades (paid). Always confirm current pricing on each vendor's site before buying.
| Feature | EvaluAgent | StreamText |
|---|---|---|
| Core capability | Automatic voice-call transcription with multi-language support | Real-time live captioning streamed to web pages and devices |
| Standout feature | AutoQA scoring of 100% of conversations using customizable drag-and-drop scorecards | AI-powered automatic speech recognition (ASR) for live captions and transcripts |
| Team usage | Conversation intelligence: sentiment analysis, intent detection, and summarization | Professional human captioning via stenography, re-speaking, and text interpreting |
| Integrations | Reason-for-contact classification and predictive metrics (CSAT/NPS/resolution) | Realtime translation into 100+ languages with ~20 source languages |
| Languages & capture | AI-agent observability to flag hallucinations, missed intents, and quality issues | Downloadable timed-text transcripts (.srt, .vtt) and on-demand transcription |
| Best-fit workflow | Coaching workflows, calibration, and dashboards built on QA insights | Integrations with Zoom, Webex, YouTube, and Adobe plus a full API |
EvaluAgent
Choose EvaluAgent if you need automatically score and audit 100% of customer service calls and chats for quality and compliance — strengths include transcribes and analyzes every interaction across voice, chat, email, and tickets rather than a small manual sample.
StreamText
Choose StreamText if you need providing live captions and transcripts for corporate, hybrid, and virtual events — strengths include offers both professional human captions and ai captions on one platform.
EvaluAgent
StreamText
It depends on your workflow. EvaluAgent is strong for automatically score and audit 100% of customer service calls and chats for quality and compliance, while StreamText is strong for providing live captions and transcripts for corporate, hybrid, and virtual events. Both transcribe and summarize meetings.
EvaluAgent is a free tier with paid upgrades and StreamText is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Often yes: teams combine tools when one handles capture and another handles analysis.
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