EvaluAgent: EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets. StreamAlive: Chat-powered live audience engagement tool for town halls and all-hands meetings, with AI question curation, polls, word clouds, and chat summaries. Which one wins depends on your platform mix, budget, and how hands-off you want notes to be.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist EvaluAgent when automatically score and audit 100% of customer service calls and chats for quality and compliance matters most, and StreamAlive when collecting live anonymous polls and sentiment during large broadcasts matters most. Trial each on a few real meetings before you commit — the better fit usually shows fast.
EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets.
Chat-powered live audience engagement tool for town halls and all-hands meetings, with AI question curation, polls, word clouds, and chat summaries.
EvaluAgent is a UK-based quality assurance and performance-improvement platform built for contact centers, BPOs, QA leads, team managers, and frontline agents. It captures interactions from connected CCaaS, CRM, and helpdesk systems, then transcribes voice calls to text and processes chats, emails, and tickets so every conversation can be reviewed rather than just a manual sample. Its AutoQA engine uses customizable drag-and-drop scorecards to automatically evaluate interactions, applying auto-fail logic and weighting that mirror how a team grades quality. A conversation-intelligence layer adds sentiment analysis, reason-for-contact classification, intent detection, summarization, predictive metrics, and customer-vulnerability signals. Insights flow into coaching plans, performance tracking, and agent feedback. The platform also offers AI-agent observability to detect issues in automated conversations, plus calibration and reporting tools. It integrates with systems such as Genesys, Five9, NICE CXone, Talkdesk, Amazon Connect, Salesforce, and Zendesk, and lists enterprise security credentials including SOC 2 Type II and ISO 27001.
Best suited for
StreamAlive is a live audience engagement platform built to make large, broadcast-style meetings such as company town halls and all-hands sessions interactive. Instead of requiring attendees to scan QR codes or open separate apps, it turns the existing meeting chat into a participation channel, working across Zoom, Microsoft Teams, Google Meet, YouTube Live, and in-person presentations. Presenters can run multiple poll types (open-ended and multiple-choice power polls, rating polls), generate live word clouds from chat responses, drop pins on interactive maps, spin selection wheels, and collect emoji reactions, all rendered visually on screen in real time. For town halls and all-hands, its question management is a core draw: StreamAlive automatically detects and curates audience questions out of the chat stream so moderators do not miss them. Its AI layer, branded StreamAlive AI, can generate ready-to-use interactions from an uploaded presentation or topic description, summarize chat discussions with insights and notable quotes, and produce visualizations based on what the audience types. The product is delivered as a browser-based SaaS tool aimed at presenters who want higher engagement and clearer feedback during company-wide and webinar-style meetings. Pricing varies by plan. Check the official website for current pricing.
Best suited for
EvaluAgent is a free tier with paid upgrades (paid); StreamAlive is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | EvaluAgent | StreamAlive |
|---|---|---|
| Core capability | Automatic voice-call transcription with multi-language support | Chat-based audience participation across Zoom, Teams, Meet, and YouTube Live |
| Standout feature | AutoQA scoring of 100% of conversations using customizable drag-and-drop scorecards | AI-powered automatic detection and curation of audience questions |
| Team usage | Conversation intelligence: sentiment analysis, intent detection, and summarization | AI generation of ready-to-use polls and interactions from a presentation or topic |
| Integrations | Reason-for-contact classification and predictive metrics (CSAT/NPS/resolution) | AI chat summaries with insights and notable quotes |
| Languages & capture | AI-agent observability to flag hallucinations, missed intents, and quality issues | Live polls, word clouds, interactive maps, spinner wheels, and emoji reactions |
| Best-fit workflow | Coaching workflows, calibration, and dashboards built on QA insights | Post-session analytics and reports |
EvaluAgent
Choose EvaluAgent if you need automatically score and audit 100% of customer service calls and chats for quality and compliance — strengths include transcribes and analyzes every interaction across voice, chat, email, and tickets rather than a small manual sample.
StreamAlive
Choose StreamAlive if you need running interactive q&a during company all-hands and town hall meetings — strengths include designed specifically for engaging large town hall and all-hands audiences.
EvaluAgent
StreamAlive
It depends on your workflow. EvaluAgent is strong for automatically score and audit 100% of customer service calls and chats for quality and compliance, while StreamAlive is strong for running interactive q&a during company all-hands and town hall meetings. Both transcribe and summarize meetings.
EvaluAgent is a free tier with paid upgrades and StreamAlive is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
You can — some teams pair them when each covers a different part of the meeting workflow.
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