EvaluAgent: EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets. Stenomatic: AI live translation and captioning platform that delivers real-time interpretation and translated captions for conferences, meetings, and webinars. Below, they line up on price, capture method, and how each fits a real meeting stack.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist EvaluAgent when automatically score and audit 100% of customer service calls and chats for quality and compliance matters most, and Stenomatic when providing real-time interpretation for a multilingual webinar matters most. Run both through a week of actual calls to see which suits your workflow.
EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets.
AI live translation and captioning platform that delivers real-time interpretation and translated captions for conferences, meetings, and webinars.
EvaluAgent is a UK-based quality assurance and performance-improvement platform built for contact centers, BPOs, QA leads, team managers, and frontline agents. It captures interactions from connected CCaaS, CRM, and helpdesk systems, then transcribes voice calls to text and processes chats, emails, and tickets so every conversation can be reviewed rather than just a manual sample. Its AutoQA engine uses customizable drag-and-drop scorecards to automatically evaluate interactions, applying auto-fail logic and weighting that mirror how a team grades quality. A conversation-intelligence layer adds sentiment analysis, reason-for-contact classification, intent detection, summarization, predictive metrics, and customer-vulnerability signals. Insights flow into coaching plans, performance tracking, and agent feedback. The platform also offers AI-agent observability to detect issues in automated conversations, plus calibration and reporting tools. It integrates with systems such as Genesys, Five9, NICE CXone, Talkdesk, Amazon Connect, Salesforce, and Zendesk, and lists enterprise security credentials including SOC 2 Type II and ISO 27001.
Best suited for
Stenomatic is an AI-powered live translation platform built to remove language barriers during conferences, meetings, webinars, and other live events. It provides real-time voice-to-voice interpretation along with translated live captions and transcription, so multilingual audiences can follow a session in their preferred language. The platform is described as supporting a large number of languages, including multi-directional conversations across well over one hundred language combinations, and it allows custom terminology input so specialized or industry-specific vocabulary is handled more accurately. A key design choice is that it is platform-agnostic and requires no app download: attendees open a branded web link on a phone or computer to receive live transcription and audio translation, and organizers can connect it to event A/V or video-conferencing setups, with a documented integration for the InEvent platform and an API and embeddable widget for deeper integration. Stenomatic targets remote, hybrid, and in-person scenarios and markets to international conferences, NGOs, broadcasters, and worship events, and it highlights accessibility for Deaf and hard-of-hearing attendees through real-time subtitles. The product is actively operating, with current marketing and integration pages, and emphasizes fast setup for connecting to live events. Pricing varies by plan. Check the official website for current pricing.
Best suited for
EvaluAgent is a free tier with paid upgrades (paid); Stenomatic is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | EvaluAgent | Stenomatic |
|---|---|---|
| Core capability | Automatic voice-call transcription with multi-language support | Real-time voice-to-voice interpretation for live events |
| Standout feature | AutoQA scoring of 100% of conversations using customizable drag-and-drop scorecards | Translated live captions and on-screen transcription |
| Team usage | Conversation intelligence: sentiment analysis, intent detection, and summarization | Support for a very large set of languages and multi-directional conversations |
| Integrations | Reason-for-contact classification and predictive metrics (CSAT/NPS/resolution) | No-download attendee access via a branded web link |
| Languages & capture | AI-agent observability to flag hallucinations, missed intents, and quality issues | Custom terminology input for specialized vocabulary |
| Best-fit workflow | Coaching workflows, calibration, and dashboards built on QA insights | API, embeddable widget, and InEvent integration |
EvaluAgent
Choose EvaluAgent if you need automatically score and audit 100% of customer service calls and chats for quality and compliance — strengths include transcribes and analyzes every interaction across voice, chat, email, and tickets rather than a small manual sample.
Stenomatic
Choose Stenomatic if you need adding live translated captions to an international conference or summit — strengths include attendees need no app install, just a web link.
EvaluAgent
Stenomatic
It depends on your workflow. EvaluAgent is strong for automatically score and audit 100% of customer service calls and chats for quality and compliance, while Stenomatic is strong for adding live translated captions to an international conference or summit. Both transcribe and summarize meetings.
EvaluAgent is a free tier with paid upgrades and Stenomatic is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Yes. Many teams run more than one meeting assistant when the workflows are complementary.
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