EvaluAgent: EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets. SRTGen: AI subtitle and SRT generator that also transcribes meetings, interviews, and podcasts with multi-format caption export. Which one wins depends on your platform mix, budget, and how hands-off you want notes to be.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist EvaluAgent when automatically score and audit 100% of customer service calls and chats for quality and compliance matters most, and SRTGen when transcribing corporate meetings, conferences, and recorded interviews matters most. Try them side by side on real calls before deciding — needs vary by team.
EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets.
AI subtitle and SRT generator that also transcribes meetings, interviews, and podcasts with multi-format caption export.
EvaluAgent is a UK-based quality assurance and performance-improvement platform built for contact centers, BPOs, QA leads, team managers, and frontline agents. It captures interactions from connected CCaaS, CRM, and helpdesk systems, then transcribes voice calls to text and processes chats, emails, and tickets so every conversation can be reviewed rather than just a manual sample. Its AutoQA engine uses customizable drag-and-drop scorecards to automatically evaluate interactions, applying auto-fail logic and weighting that mirror how a team grades quality. A conversation-intelligence layer adds sentiment analysis, reason-for-contact classification, intent detection, summarization, predictive metrics, and customer-vulnerability signals. Insights flow into coaching plans, performance tracking, and agent feedback. The platform also offers AI-agent observability to detect issues in automated conversations, plus calibration and reporting tools. It integrates with systems such as Genesys, Five9, NICE CXone, Talkdesk, Amazon Connect, Salesforce, and Zendesk, and lists enterprise security credentials including SOC 2 Type II and ISO 27001.
Best suited for
SRTGen is an AI-powered subtitle and transcription platform centered on producing professional caption files. Users can upload video or audio, or paste links from social platforms, and SRTGen generates time-coded subtitles with automatic speaker separation. While it is marketed heavily toward creating SRT files and translated subtitles for content like YouTube and short-form video, the platform explicitly extends to corporate meetings, conferences and events, and academic and market research, including interviews and focus groups. It supports a large number of languages and locales with global dialect coverage and offers translation alongside transcription. Output options include subtitle formats such as SRT, VTT, and ASS, as well as document and data formats like DOCX, PDF, TXT, and JSON. SRGen includes a timeline-based subtitle editor with animation capabilities, the ability to burn hardcoded subtitles into video, and real-time multi-user collaboration. The service runs on a credits-based model rather than a fixed subscription, with a small free allotment to start, making it flexible for occasional caption jobs as well as recurring meeting and interview transcription needs across teams and organizations. Pricing varies by plan. Check the official website for current pricing.
Best suited for
EvaluAgent is a free tier with paid upgrades (paid); SRTGen is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | EvaluAgent | SRTGen |
|---|---|---|
| Core capability | Automatic voice-call transcription with multi-language support | AI subtitle generation with automatic speaker separation |
| Standout feature | AutoQA scoring of 100% of conversations using customizable drag-and-drop scorecards | Transcription for corporate meetings, conferences, interviews, and research |
| Team usage | Conversation intelligence: sentiment analysis, intent detection, and summarization | Export to SRT, VTT, ASS, TXT, DOCX, PDF, and JSON |
| Integrations | Reason-for-contact classification and predictive metrics (CSAT/NPS/resolution) | Translation across a large set of languages and locales |
| Languages & capture | AI-agent observability to flag hallucinations, missed intents, and quality issues | Timeline-based subtitle editor with animation and burn-in options |
| Best-fit workflow | Coaching workflows, calibration, and dashboards built on QA insights | Real-time multi-user collaborative editing |
EvaluAgent
Choose EvaluAgent if you need automatically score and audit 100% of customer service calls and chats for quality and compliance — strengths include transcribes and analyzes every interaction across voice, chat, email, and tickets rather than a small manual sample.
SRTGen
Choose SRTGen if you need generating srt and vtt subtitles for podcasts and video content — strengths include strong caption-file output options for video editing workflows.
EvaluAgent
SRTGen
It depends on your workflow. EvaluAgent is strong for automatically score and audit 100% of customer service calls and chats for quality and compliance, while SRTGen is strong for generating srt and vtt subtitles for podcasts and video content. Both transcribe and summarize meetings.
EvaluAgent is a free tier with paid upgrades and SRTGen is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Yes. Many teams run more than one meeting assistant when the workflows are complementary.
More head-to-head comparisons involving EvaluAgent and SRTGen.
EvaluAgent: EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets. EventCAT: AI platform that delivers real-time subtitles and voice interpretation in 50+ languages for conferences, webinars, and online meetings. This comparison weighs them on pricing, features, and everyday workflow fit.
EvaluAgent: EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets. Evernote AI Meeting Notes: Evernote's built-in feature that records meeting audio, transcribes it with speaker recognition, and summarizes it inside your notes. Below, they line up on price, capture method, and how each fits a real meeting stack.
EvaluAgent: EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets. Exec: Voice-based AI roleplay platform that lets sales reps practice high-stakes conversations against realistic AI buyers and get instant coaching. Below, they line up on price, capture method, and how each fits a real meeting stack.
EvaluAgent: EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets. Exemplary AI: AI transcription and content-repurposing tool that turns podcasts, webinars, interviews, and videos into transcripts, subtitles, clips, and written summaries. We compare them on cost, capture approach, and day-to-day fit so you can choose faster.
EvaluAgent: EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets. Fast Rekap: iOS meeting recorder that transcribes conversations and turns them into structured summaries, presentation slides, and mind maps with chat-with-transcript Q&A. We compare them on cost, capture approach, and day-to-day fit so you can choose faster.
EvaluAgent: EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets. Fathom: AI meeting assistant with a generous free tier — unlimited recording and transcription plus instant AI summaries. Below, they line up on price, capture method, and how each fits a real meeting stack.
EvaluAgent: EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets. Feishu Minutes: ByteDance's Feishu/Lark feature that transcribes audio and video into searchable minutes with AI summaries and to-dos. We compare them on cost, capture approach, and day-to-day fit so you can choose faster.
EvaluAgent: EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets. Fellow: Fellow is an AI meeting assistant that records, transcribes, and summarizes meetings across Zoom, Google Meet, Teams, and Webex, with automatic action items and an AI agent for follow-ups. Which one wins depends on your platform mix, budget, and how hands-off you want notes to be.
EvaluAgent: EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets. Felo Subtitles: A browser extension and companion app that adds real-time transcription and translated live subtitles to online meetings and live streams without joining as a bot. We compare them on cost, capture approach, and day-to-day fit so you can choose faster.
EvaluAgent: EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets. Fieldy: Wearable AI note taker that records in-person conversations and meetings, then transcribes and summarizes them automatically. Which one wins depends on your platform mix, budget, and how hands-off you want notes to be.
EvaluAgent: EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets. FinMate AI: AI notetaker built by advisors for advisors that records client meetings and structures notes by meeting type. The right pick comes down to team size, budget, and the workflows you want to automate.
EvaluAgent: EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets. FinScribe: AI meeting note taker for wealth and financial advisors that produces compliance-ready notes, prep pages, and follow-up emails. The right pick comes down to team size, budget, and the workflows you want to automate.