EvaluAgent: EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets. spf.io: AI captioning and translation platform for in-person, virtual, and hybrid events, supporting 100+ languages with broad streaming integrations. We compare them on cost, capture approach, and day-to-day fit so you can choose faster.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist EvaluAgent when automatically score and audit 100% of customer service calls and chats for quality and compliance matters most, and spf.io when providing multilingual accessibility for webinars streamed via zoom, youtube, or obs matters most. Try them side by side on real calls before deciding — needs vary by team.
EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets.
AI captioning and translation platform for in-person, virtual, and hybrid events, supporting 100+ languages with broad streaming integrations.
EvaluAgent is a UK-based quality assurance and performance-improvement platform built for contact centers, BPOs, QA leads, team managers, and frontline agents. It captures interactions from connected CCaaS, CRM, and helpdesk systems, then transcribes voice calls to text and processes chats, emails, and tickets so every conversation can be reviewed rather than just a manual sample. Its AutoQA engine uses customizable drag-and-drop scorecards to automatically evaluate interactions, applying auto-fail logic and weighting that mirror how a team grades quality. A conversation-intelligence layer adds sentiment analysis, reason-for-contact classification, intent detection, summarization, predictive metrics, and customer-vulnerability signals. Insights flow into coaching plans, performance tracking, and agent feedback. The platform also offers AI-agent observability to detect issues in automated conversations, plus calibration and reporting tools. It integrates with systems such as Genesys, Five9, NICE CXone, Talkdesk, Amazon Connect, Salesforce, and Zendesk, and lists enterprise security credentials including SOC 2 Type II and ISO 27001.
Best suited for
spf.io, operated by TheoTech LLC, is an AI-powered captioning and translation platform built for in-person, virtual, and hybrid events. It provides automatic live captions and real-time translation in more than 100 languages, plus AI-generated translated audio in over 70 languages, so multilingual and deaf or hard-of-hearing audiences can follow sessions in their preferred language. Output can be shown on projectors with up to four languages at once, embedded into web and app players, or accessed by attendees on mobile devices through a QR code or URL with both text and audio options. The platform integrates with common meeting and streaming tools including Zoom, Microsoft Teams, Google Meet, YouTube, Facebook Live, OBS, StreamYard, vMix, and Twitch. Beyond fully automatic captions, spf.io supports supervised and edited captioning for quality control, bidirectional translation, manuscript-based delivery, and interpreter subtitling. It offers customization such as vocabulary fine-tuning, adapted machine translation models, custom speech recognition, and profanity filtering, and it makes remote operators, professional captioners, and interpreters available as add-on services. The company publishes ongoing product updates into 2026, confirming it is actively operating. Pricing varies by plan. Check the official website for current pricing.
Best suited for
EvaluAgent is a free tier with paid upgrades (paid); spf.io is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | EvaluAgent | spf.io |
|---|---|---|
| Core capability | Automatic voice-call transcription with multi-language support | Automatic live captions and translation in 100+ languages, with translated audio in 70+ |
| Standout feature | AutoQA scoring of 100% of conversations using customizable drag-and-drop scorecards | Projector display of up to four languages plus mobile QR/URL attendee access |
| Team usage | Conversation intelligence: sentiment analysis, intent detection, and summarization | Integrations with Zoom, Teams, Google Meet, YouTube, OBS, StreamYard, vMix, and Twitch |
| Integrations | Reason-for-contact classification and predictive metrics (CSAT/NPS/resolution) | Supervised/edited captioning and bidirectional translation modes |
| Languages & capture | AI-agent observability to flag hallucinations, missed intents, and quality issues | Vocabulary fine-tuning, custom speech recognition, and adapted translation models |
| Best-fit workflow | Coaching workflows, calibration, and dashboards built on QA insights | Optional professional captioners, interpreters, and remote operators as add-ons |
EvaluAgent
Choose EvaluAgent if you need automatically score and audit 100% of customer service calls and chats for quality and compliance — strengths include transcribes and analyzes every interaction across voice, chat, email, and tickets rather than a small manual sample.
spf.io
Choose spf.io if you need captioning and translating large in-person conferences across projectors and mobile devices — strengths include very broad language coverage for both captions and translated audio.
EvaluAgent
spf.io
It depends on your workflow. EvaluAgent is strong for automatically score and audit 100% of customer service calls and chats for quality and compliance, while spf.io is strong for captioning and translating large in-person conferences across projectors and mobile devices. Both transcribe and summarize meetings.
EvaluAgent is a free tier with paid upgrades and spf.io is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Sure. Running both makes sense when their strengths don't overlap and the budget allows.
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