EvaluAgent: EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets. SpeakApp AI: Cross-platform speech-to-text app that records and transcribes meetings, voice notes, and lectures with AI summaries and translation. This comparison weighs them on pricing, features, and everyday workflow fit.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist EvaluAgent when automatically score and audit 100% of customer service calls and chats for quality and compliance matters most, and SpeakApp AI when transcribing and translating multilingual conversations matters most. Test each on your own meetings; the right choice tends to become obvious quickly.
EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets.
Cross-platform speech-to-text app that records and transcribes meetings, voice notes, and lectures with AI summaries and translation.
EvaluAgent is a UK-based quality assurance and performance-improvement platform built for contact centers, BPOs, QA leads, team managers, and frontline agents. It captures interactions from connected CCaaS, CRM, and helpdesk systems, then transcribes voice calls to text and processes chats, emails, and tickets so every conversation can be reviewed rather than just a manual sample. Its AutoQA engine uses customizable drag-and-drop scorecards to automatically evaluate interactions, applying auto-fail logic and weighting that mirror how a team grades quality. A conversation-intelligence layer adds sentiment analysis, reason-for-contact classification, intent detection, summarization, predictive metrics, and customer-vulnerability signals. Insights flow into coaching plans, performance tracking, and agent feedback. The platform also offers AI-agent observability to detect issues in automated conversations, plus calibration and reporting tools. It integrates with systems such as Genesys, Five9, NICE CXone, Talkdesk, Amazon Connect, Salesforce, and Zendesk, and lists enterprise security credentials including SOC 2 Type II and ISO 27001.
Best suited for
SpeakApp AI is a speech-to-text application that records and transcribes spoken words with a single tap and then lets users summarize, rewrite, or translate the result. It captures audio directly from the device without requiring a meeting bot to join calls, and it can also import existing recordings from other apps for transcription. Beyond raw transcription, SpeakApp generates automatic summaries and bullet points, adjusts tone and rewrites content, detects spoken language, and translates into a wide range of languages. The app is available across Mac, iOS, and Android, with a browser-based interface for uploading and transcribing files online. Its use cases span everyday note organization, meeting recording and summarization, content drafting (emails, blog posts, social media), lecture capture for students, and documentation for consultants and legal practitioners. The company emphasizes user control over data, stating that transcripts can be downloaded or deleted at any time and that the service is GDPR compliant, making SpeakApp AI a broad transcription and dictation tool that includes meeting recording and summary capabilities. Pricing varies by plan. Check the official website for current pricing.
Best suited for
EvaluAgent is a free tier with paid upgrades (paid); SpeakApp AI is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | EvaluAgent | SpeakApp AI |
|---|---|---|
| Core capability | Automatic voice-call transcription with multi-language support | One-tap recording and transcription, plus import of existing recordings |
| Standout feature | AutoQA scoring of 100% of conversations using customizable drag-and-drop scorecards | Automatic summaries and bullet-point generation |
| Team usage | Conversation intelligence: sentiment analysis, intent detection, and summarization | AI rewriting and tone adjustment |
| Integrations | Reason-for-contact classification and predictive metrics (CSAT/NPS/resolution) | Language detection and translation into 50+ languages |
| Languages & capture | AI-agent observability to flag hallucinations, missed intents, and quality issues | Apps for Mac, iOS, and Android plus a web upload interface |
| Best-fit workflow | Coaching workflows, calibration, and dashboards built on QA insights | Downloadable/deletable transcripts with stated GDPR compliance |
EvaluAgent
Choose EvaluAgent if you need automatically score and audit 100% of customer service calls and chats for quality and compliance — strengths include transcribes and analyzes every interaction across voice, chat, email, and tickets rather than a small manual sample.
SpeakApp AI
Choose SpeakApp AI if you need recording and summarizing in-person or virtual meetings — strengths include broad platform coverage across desktop, mobile, and web.
EvaluAgent
SpeakApp AI
It depends on your workflow. EvaluAgent is strong for automatically score and audit 100% of customer service calls and chats for quality and compliance, while SpeakApp AI is strong for recording and summarizing in-person or virtual meetings. Both transcribe and summarize meetings.
EvaluAgent is a free tier with paid upgrades and SpeakApp AI is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Often yes: teams combine tools when one handles capture and another handles analysis.
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