EvaluAgent: EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets. Slipbox: Privacy-first, bot-free AI meeting companion that captures system audio locally on Mac and Windows and turns it into transcripts, notes, and summaries. Which one wins depends on your platform mix, budget, and how hands-off you want notes to be.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist EvaluAgent when automatically score and audit 100% of customer service calls and chats for quality and compliance matters most, and Slipbox when privacy-conscious professionals who cannot use cloud meeting bots matters most. Test each on your own meetings; the right choice tends to become obvious quickly.
EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets.
Privacy-first, bot-free AI meeting companion that captures system audio locally on Mac and Windows and turns it into transcripts, notes, and summaries.
EvaluAgent is a UK-based quality assurance and performance-improvement platform built for contact centers, BPOs, QA leads, team managers, and frontline agents. It captures interactions from connected CCaaS, CRM, and helpdesk systems, then transcribes voice calls to text and processes chats, emails, and tickets so every conversation can be reviewed rather than just a manual sample. Its AutoQA engine uses customizable drag-and-drop scorecards to automatically evaluate interactions, applying auto-fail logic and weighting that mirror how a team grades quality. A conversation-intelligence layer adds sentiment analysis, reason-for-contact classification, intent detection, summarization, predictive metrics, and customer-vulnerability signals. Insights flow into coaching plans, performance tracking, and agent feedback. The platform also offers AI-agent observability to detect issues in automated conversations, plus calibration and reporting tools. It integrates with systems such as Genesys, Five9, NICE CXone, Talkdesk, Amazon Connect, Salesforce, and Zendesk, and lists enterprise security credentials including SOC 2 Type II and ISO 27001.
Best suited for
Slipbox is a privacy-first AI meeting companion built for individual professionals and teams who want to capture meetings without sending a bot into the call. Instead of joining a conference as a visible participant, Slipbox runs on your own machine and captures the device's system audio alongside your microphone, then transcribes the conversation on-device in real time. As the meeting progresses it can surface real-time insights and cues, and once the conversation ends it generates AI summaries using customizable templates, tagged notes, and searchable meeting records. Because the core transcription happens locally, audio does not need to leave the device, and the product uses a hybrid model in which optional cloud features can be turned on when needed; users can also bring their own LLM API key or point Slipbox at local models such as Ollama to keep data within their firewall. It works across common communication apps including Zoom, Microsoft Teams, Google Meet, Slack, FaceTime, WhatsApp, Signal, Telegram, Discord, and Webex, and integrates with note tools like Obsidian. Slipbox is available for macOS, Windows, and iPhone, and is suited to consultants, researchers, and privacy-conscious knowledge workers who want a personal meeting record without a meeting bot. Pricing varies by plan. Check the official website for current pricing.
Best suited for
EvaluAgent is a free tier with paid upgrades (paid); Slipbox is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | EvaluAgent | Slipbox |
|---|---|---|
| Core capability | Automatic voice-call transcription with multi-language support | Bot-free capture of system audio plus microphone directly on the device |
| Standout feature | AutoQA scoring of 100% of conversations using customizable drag-and-drop scorecards | On-device, real-time transcription with optional hybrid cloud features |
| Team usage | Conversation intelligence: sentiment analysis, intent detection, and summarization | AI summaries from customizable templates, tagged notes, and searchable records |
| Integrations | Reason-for-contact classification and predictive metrics (CSAT/NPS/resolution) | Automatic meeting detection across Zoom, Teams, Meet, Slack, FaceTime and more |
| Languages & capture | AI-agent observability to flag hallucinations, missed intents, and quality issues | Bring-your-own LLM API key or local model support (e.g. Ollama) |
| Best-fit workflow | Coaching workflows, calibration, and dashboards built on QA insights | Speaker identification, semantic search, and Obsidian integration |
EvaluAgent
Choose EvaluAgent if you need automatically score and audit 100% of customer service calls and chats for quality and compliance — strengths include transcribes and analyzes every interaction across voice, chat, email, and tickets rather than a small manual sample.
Slipbox
Choose Slipbox if you need consultants and researchers keeping private records of client and interview calls — strengths include no bot joins the call, so capture is discreet across many platforms.
EvaluAgent
Slipbox
It depends on your workflow. EvaluAgent is strong for automatically score and audit 100% of customer service calls and chats for quality and compliance, while Slipbox is strong for consultants and researchers keeping private records of client and interview calls. Both transcribe and summarize meetings.
EvaluAgent is a free tier with paid upgrades and Slipbox is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
You can — some teams pair them when each covers a different part of the meeting workflow.
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