EvaluAgent: EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets. Skribe: Skribe is an AI-powered digital reporting and deposition intelligence platform that captures, transcribes, and analyzes legal depositions and sworn testimony. This comparison weighs them on pricing, features, and everyday workflow fit.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist EvaluAgent when automatically score and audit 100% of customer service calls and chats for quality and compliance matters most, and Skribe when searching and reviewing testimony to find and clip key moments matters most. Trial each on a few real meetings before you commit — the better fit usually shows fast.
EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets.
Skribe is an AI-powered digital reporting and deposition intelligence platform that captures, transcribes, and analyzes legal depositions and sworn testimony.
EvaluAgent is a UK-based quality assurance and performance-improvement platform built for contact centers, BPOs, QA leads, team managers, and frontline agents. It captures interactions from connected CCaaS, CRM, and helpdesk systems, then transcribes voice calls to text and processes chats, emails, and tickets so every conversation can be reviewed rather than just a manual sample. Its AutoQA engine uses customizable drag-and-drop scorecards to automatically evaluate interactions, applying auto-fail logic and weighting that mirror how a team grades quality. A conversation-intelligence layer adds sentiment analysis, reason-for-contact classification, intent detection, summarization, predictive metrics, and customer-vulnerability signals. Insights flow into coaching plans, performance tracking, and agent feedback. The platform also offers AI-agent observability to detect issues in automated conversations, plus calibration and reporting tools. It integrates with systems such as Genesys, Five9, NICE CXone, Talkdesk, Amazon Connect, Salesforce, and Zendesk, and lists enterprise security credentials including SOC 2 Type II and ISO 27001.
Best suited for
Skribe is a digital reporting and deposition intelligence platform built for litigation teams as an alternative to traditional stenographic court reporting. It captures depositions and sworn proceedings through three methods: Skribe Live, which hosts depositions over Zoom; Skribe Link, a branded recording bot that captures Zoom proceedings even when you are not the host; and Skribe Library, which lets users upload existing audio or video files. Transcription uses automated speech recognition to produce a rough, video-synced draft within minutes, after which professional transcriptionists proofread and correct the text, with human-verified final transcripts delivered in roughly five to seven days. The platform pairs video with searchable transcripts, supports keyword search to locate exact moments, and lets users create and share video clips that play in a browser. It is aimed at attorneys, law firms, and litigation teams conducting depositions and examinations under oath, and is positioned as a more affordable, faster option than conventional court reporting services.
Best suited for
EvaluAgent is a free tier with paid upgrades (paid); Skribe is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | EvaluAgent | Skribe |
|---|---|---|
| Core capability | Automatic voice-call transcription with multi-language support | Skribe Live for hosting depositions over Zoom |
| Standout feature | AutoQA scoring of 100% of conversations using customizable drag-and-drop scorecards | Skribe Link branded bot to record Zoom proceedings without being host |
| Team usage | Conversation intelligence: sentiment analysis, intent detection, and summarization | Skribe Library for uploading existing audio and video files |
| Integrations | Reason-for-contact classification and predictive metrics (CSAT/NPS/resolution) | AI (ASR) rough transcript generated within minutes, then human-proofread final transcript |
| Languages & capture | AI-agent observability to flag hallucinations, missed intents, and quality issues | Video-synced transcripts with keyword search to find exact moments |
| Best-fit workflow | Coaching workflows, calibration, and dashboards built on QA insights | Self-service video clip creation and browser-based sharing |
EvaluAgent
Choose EvaluAgent if you need automatically score and audit 100% of customer service calls and chats for quality and compliance — strengths include transcribes and analyzes every interaction across voice, chat, email, and tickets rather than a small manual sample.
Skribe
Choose Skribe if you need recording and transcribing remote or in-person legal depositions — strengths include faster and more affordable than traditional stenographic court reporting.
EvaluAgent
Skribe
It depends on your workflow. EvaluAgent is strong for automatically score and audit 100% of customer service calls and chats for quality and compliance, while Skribe is strong for recording and transcribing remote or in-person legal depositions. Both transcribe and summarize meetings.
EvaluAgent is a free tier with paid upgrades and Skribe is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Often yes: teams combine tools when one handles capture and another handles analysis.
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