EvaluAgent: EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets. Seedext: French AI meeting assistant that records, transcribes, and summarizes meetings with EU data hosting and enterprise compliance. Here's where each one pulls ahead on pricing, features, and the meetings it suits best.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist EvaluAgent when automatically score and audit 100% of customer service calls and chats for quality and compliance matters most, and Seedext when sales and consulting teams syncing structured notes into crm matters most. Test each on your own meetings; the right choice tends to become obvious quickly.
EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets.
French AI meeting assistant that records, transcribes, and summarizes meetings with EU data hosting and enterprise compliance.
EvaluAgent is a UK-based quality assurance and performance-improvement platform built for contact centers, BPOs, QA leads, team managers, and frontline agents. It captures interactions from connected CCaaS, CRM, and helpdesk systems, then transcribes voice calls to text and processes chats, emails, and tickets so every conversation can be reviewed rather than just a manual sample. Its AutoQA engine uses customizable drag-and-drop scorecards to automatically evaluate interactions, applying auto-fail logic and weighting that mirror how a team grades quality. A conversation-intelligence layer adds sentiment analysis, reason-for-contact classification, intent detection, summarization, predictive metrics, and customer-vulnerability signals. Insights flow into coaching plans, performance tracking, and agent feedback. The platform also offers AI-agent observability to detect issues in automated conversations, plus calibration and reporting tools. It integrates with systems such as Genesys, Five9, NICE CXone, Talkdesk, Amazon Connect, Salesforce, and Zendesk, and lists enterprise security credentials including SOC 2 Type II and ISO 27001.
Best suited for
Seedext is a France-based AI meeting assistant that automatically records, transcribes, and summarizes professional meetings, then turns them into structured documents such as minutes, decisions, and action items. It integrates with common business tools including Microsoft Teams, Outlook, Google Meet, Zoom, Slack, and Salesforce, allowing it to fit into existing meeting and CRM workflows. The platform supports customizable vocabulary and templates so that outputs align with a company's terminology and document standards, and it includes an intelligent chat assistant for retrieving key information from past meetings. Seedext places a strong emphasis on European data governance: it is based in France with data hosted in Europe (including France-specific storage options), is GDPR-compliant, holds ISO 27001 certification, and is designed around European AI Act principles. The product is aimed at a range of roles including project managers, sales teams, consultants, marketing and innovation teams, executives, and HR, and it is used by large European organizations. It is positioned for European enterprises that need accurate meeting documentation while keeping data within EU jurisdiction. Pricing varies by plan. Check the official website for current pricing.
Best suited for
EvaluAgent is a free tier with paid upgrades (paid); Seedext is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | EvaluAgent | Seedext |
|---|---|---|
| Core capability | Automatic voice-call transcription with multi-language support | Automatic recording, transcription, and AI summarization of meetings |
| Standout feature | AutoQA scoring of 100% of conversations using customizable drag-and-drop scorecards | Structured outputs including minutes, decisions, and action items |
| Team usage | Conversation intelligence: sentiment analysis, intent detection, and summarization | Integrations with Teams, Outlook, Google Meet, Zoom, Slack, and Salesforce |
| Integrations | Reason-for-contact classification and predictive metrics (CSAT/NPS/resolution) | Customizable vocabulary and document templates |
| Languages & capture | AI-agent observability to flag hallucinations, missed intents, and quality issues | Chat assistant for retrieving information from past meetings |
| Best-fit workflow | Coaching workflows, calibration, and dashboards built on QA insights | European data hosting with French storage options |
EvaluAgent
Choose EvaluAgent if you need automatically score and audit 100% of customer service calls and chats for quality and compliance — strengths include transcribes and analyzes every interaction across voice, chat, email, and tickets rather than a small manual sample.
Seedext
Choose Seedext if you need european enterprises needing compliant meeting minutes and documentation — strengths include french company with eu and france-based data hosting for strong data residency.
EvaluAgent
Seedext
It depends on your workflow. EvaluAgent is strong for automatically score and audit 100% of customer service calls and chats for quality and compliance, while Seedext is strong for european enterprises needing compliant meeting minutes and documentation. Both transcribe and summarize meetings.
EvaluAgent is a free tier with paid upgrades and Seedext is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Often yes: teams combine tools when one handles capture and another handles analysis.
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