EvaluAgent: EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets. ScriptMe: Automatic transcription and subtitling tool that processes Zoom, Teams, and GoTo Meeting recordings. Below, they line up on price, capture method, and how each fits a real meeting stack.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist EvaluAgent when automatically score and audit 100% of customer service calls and chats for quality and compliance matters most, and ScriptMe when creating subtitled videos from webinars and meeting recordings matters most. Run both through a week of actual calls to see which suits your workflow.
EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets.
Automatic transcription and subtitling tool that processes Zoom, Teams, and GoTo Meeting recordings.
EvaluAgent is a UK-based quality assurance and performance-improvement platform built for contact centers, BPOs, QA leads, team managers, and frontline agents. It captures interactions from connected CCaaS, CRM, and helpdesk systems, then transcribes voice calls to text and processes chats, emails, and tickets so every conversation can be reviewed rather than just a manual sample. Its AutoQA engine uses customizable drag-and-drop scorecards to automatically evaluate interactions, applying auto-fail logic and weighting that mirror how a team grades quality. A conversation-intelligence layer adds sentiment analysis, reason-for-contact classification, intent detection, summarization, predictive metrics, and customer-vulnerability signals. Insights flow into coaching plans, performance tracking, and agent feedback. The platform also offers AI-agent observability to detect issues in automated conversations, plus calibration and reporting tools. It integrates with systems such as Genesys, Five9, NICE CXone, Talkdesk, Amazon Connect, Salesforce, and Zendesk, and lists enterprise security credentials including SOC 2 Type II and ISO 27001.
Best suited for
ScriptMe is an automatic transcription and subtitling tool that turns audio and video recordings into editable text, with particular support for meeting recordings. Users can upload files exported from platforms such as Zoom, Microsoft Teams, and GoTo Meeting, and ScriptMe produces a full written transcript that can be edited, shared, or downloaded. The service emphasizes fast processing, completing transcription of meeting recordings well ahead of real time, and it can translate transcripts into many languages so teams can work across language barriers. Beyond plain transcripts, ScriptMe lets users convert transcriptions into subtitles with customizable settings and export a video with the subtitles burned in, which is useful for repurposing recorded meetings, webinars, and other content. Collaboration features allow a project to be shared with teammates so that proofreading and editing can be delegated or done together. ScriptMe highlights privacy and security protections for uploaded media and transcripts, and it offers a limited free tier for short recordings. It is aimed at individuals and teams who need a straightforward, upload-based way to transcribe and subtitle meeting recordings and other media. Pricing varies by plan. Check the official website for current pricing.
Best suited for
EvaluAgent is a free tier with paid upgrades (paid); ScriptMe is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | EvaluAgent | ScriptMe |
|---|---|---|
| Core capability | Automatic voice-call transcription with multi-language support | Automatic transcription of uploaded meeting recordings |
| Standout feature | AutoQA scoring of 100% of conversations using customizable drag-and-drop scorecards | Support for Zoom, Microsoft Teams, and GoTo Meeting recordings |
| Team usage | Conversation intelligence: sentiment analysis, intent detection, and summarization | Subtitle creation with customizable settings and video export |
| Integrations | Reason-for-contact classification and predictive metrics (CSAT/NPS/resolution) | Translation of transcripts into many languages |
| Languages & capture | AI-agent observability to flag hallucinations, missed intents, and quality issues | Collaborative editing and project sharing |
| Best-fit workflow | Coaching workflows, calibration, and dashboards built on QA insights | Built-in transcript editor |
EvaluAgent
Choose EvaluAgent if you need automatically score and audit 100% of customer service calls and chats for quality and compliance — strengths include transcribes and analyzes every interaction across voice, chat, email, and tickets rather than a small manual sample.
ScriptMe
Choose ScriptMe if you need transcribing and subtitling recorded zoom, teams, or goto meetings — strengths include simple upload-based workflow for meeting recordings.
EvaluAgent
ScriptMe
It depends on your workflow. EvaluAgent is strong for automatically score and audit 100% of customer service calls and chats for quality and compliance, while ScriptMe is strong for transcribing and subtitling recorded zoom, teams, or goto meetings. Both transcribe and summarize meetings.
EvaluAgent is a free tier with paid upgrades and ScriptMe is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Yes. Many teams run more than one meeting assistant when the workflows are complementary.
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