EvaluAgent: EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets. Scriber GPT: AI audio and video transcription tool for meetings, interviews, and webinars with speaker detection and subtitle export. We compare them on cost, capture approach, and day-to-day fit so you can choose faster.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist EvaluAgent when automatically score and audit 100% of customer service calls and chats for quality and compliance matters most, and Scriber GPT when producing subtitles from webinar and meeting recordings matters most. Run both through a week of actual calls to see which suits your workflow.
EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets.
AI audio and video transcription tool for meetings, interviews, and webinars with speaker detection and subtitle export.
EvaluAgent is a UK-based quality assurance and performance-improvement platform built for contact centers, BPOs, QA leads, team managers, and frontline agents. It captures interactions from connected CCaaS, CRM, and helpdesk systems, then transcribes voice calls to text and processes chats, emails, and tickets so every conversation can be reviewed rather than just a manual sample. Its AutoQA engine uses customizable drag-and-drop scorecards to automatically evaluate interactions, applying auto-fail logic and weighting that mirror how a team grades quality. A conversation-intelligence layer adds sentiment analysis, reason-for-contact classification, intent detection, summarization, predictive metrics, and customer-vulnerability signals. Insights flow into coaching plans, performance tracking, and agent feedback. The platform also offers AI-agent observability to detect issues in automated conversations, plus calibration and reporting tools. It integrates with systems such as Genesys, Five9, NICE CXone, Talkdesk, Amazon Connect, Salesforce, and Zendesk, and lists enterprise security credentials including SOC 2 Type II and ISO 27001.
Best suited for
Scriber GPT is an AI-powered transcription service that turns audio and video files into text, built on Whisper-based speech recognition. It accepts common formats such as MP3, MP4, WAV, and M4A and is positioned for transcribing podcasts, interviews, meetings, lectures, webinars, voice notes, and YouTube videos. The platform offers speaker diarization that distinguishes between multiple speakers and labels them, along with timestamps to make transcripts easier to read, edit, and share. Finished transcripts can be exported to PDF, DOCX, TXT, and the SRT subtitle format, and after transcription users can translate content into other languages while preserving speaker labels and timestamps, with exports available as TXT, SRT, VTT, DOCX, or PDF. Scriber GPT supports a large number of languages and maintains dedicated workflows for specific use cases including interviews, webinars, and professional sectors. The service offers a free tier with a limited number of minutes and paid options for higher volume and additional workflow tools, and it is presented as an actively operating product. It targets researchers, journalists, content creators, and professionals who need accurate, captionable transcripts. Pricing varies by plan. Check the official website for current pricing.
Best suited for
EvaluAgent is a free tier with paid upgrades (paid); Scriber GPT is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | EvaluAgent | Scriber GPT |
|---|---|---|
| Core capability | Automatic voice-call transcription with multi-language support | AI transcription for audio and video across many file formats |
| Standout feature | AutoQA scoring of 100% of conversations using customizable drag-and-drop scorecards | Speaker diarization with labeled speakers and timestamps |
| Team usage | Conversation intelligence: sentiment analysis, intent detection, and summarization | Subtitle export in SRT plus PDF, DOCX, and TXT |
| Integrations | Reason-for-contact classification and predictive metrics (CSAT/NPS/resolution) | Translation of transcripts while preserving speaker labels and timestamps |
| Languages & capture | AI-agent observability to flag hallucinations, missed intents, and quality issues | Dedicated interview and webinar transcription workflows |
| Best-fit workflow | Coaching workflows, calibration, and dashboards built on QA insights | Support for 90+ languages |
EvaluAgent
Choose EvaluAgent if you need automatically score and audit 100% of customer service calls and chats for quality and compliance — strengths include transcribes and analyzes every interaction across voice, chat, email, and tickets rather than a small manual sample.
Scriber GPT
Choose Scriber GPT if you need transcribing job and research interviews with labeled speakers — strengths include covers meetings, interviews, and webinars with speaker-labeled output.
EvaluAgent
Scriber GPT
It depends on your workflow. EvaluAgent is strong for automatically score and audit 100% of customer service calls and chats for quality and compliance, while Scriber GPT is strong for transcribing job and research interviews with labeled speakers. Both transcribe and summarize meetings.
EvaluAgent is a free tier with paid upgrades and Scriber GPT is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Yes. Many teams run more than one meeting assistant when the workflows are complementary.
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