EvaluAgent: EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets. Scribbl: Chrome extension that records, transcribes, and summarizes meetings without sending a bot into the call. The right pick comes down to team size, budget, and the workflows you want to automate.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist EvaluAgent when automatically score and audit 100% of customer service calls and chats for quality and compliance matters most, and Scribbl when generating summaries and action items after meetings matters most. Test each on your own meetings; the right choice tends to become obvious quickly.
EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets.
Chrome extension that records, transcribes, and summarizes meetings without sending a bot into the call.
EvaluAgent is a UK-based quality assurance and performance-improvement platform built for contact centers, BPOs, QA leads, team managers, and frontline agents. It captures interactions from connected CCaaS, CRM, and helpdesk systems, then transcribes voice calls to text and processes chats, emails, and tickets so every conversation can be reviewed rather than just a manual sample. Its AutoQA engine uses customizable drag-and-drop scorecards to automatically evaluate interactions, applying auto-fail logic and weighting that mirror how a team grades quality. A conversation-intelligence layer adds sentiment analysis, reason-for-contact classification, intent detection, summarization, predictive metrics, and customer-vulnerability signals. Insights flow into coaching plans, performance tracking, and agent feedback. The platform also offers AI-agent observability to detect issues in automated conversations, plus calibration and reporting tools. It integrates with systems such as Genesys, Five9, NICE CXone, Talkdesk, Amazon Connect, Salesforce, and Zendesk, and lists enterprise security credentials including SOC 2 Type II and ISO 27001.
Best suited for
Scribbl is an AI meeting note taker delivered as a Chrome extension that records and transcribes calls and generates summaries with action items, without sending a separate bot participant into the meeting. Instead of a visible bot joining the call, Scribbl captures the audio and video through the browser, transcribes the conversation, and then produces an AI summary highlighting key points and decisions. It combines the recording, transcript, and AI output so users can search back through a meeting to find specific moments. The tool supports a large set of languages for transcription and is built to work within the user's existing browser-based meeting workflow. Its primary supported platform is Google Meet, with additional conferencing platforms indicated as part of its roadmap. Scribbl is aimed at professionals and teams who want lightweight, bot-free meeting notes directly from the browser, including people who prefer not to have an extra participant appear in their calls while still keeping searchable records of what was discussed. Pricing varies by plan. Check the official website for current pricing.
Best suited for
EvaluAgent is a free tier with paid upgrades (paid); Scribbl is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | EvaluAgent | Scribbl |
|---|---|---|
| Core capability | Automatic voice-call transcription with multi-language support | Chrome extension that records and transcribes meetings |
| Standout feature | AutoQA scoring of 100% of conversations using customizable drag-and-drop scorecards | Bot-free capture directly through the browser |
| Team usage | Conversation intelligence: sentiment analysis, intent detection, and summarization | AI summaries with key points and action items |
| Integrations | Reason-for-contact classification and predictive metrics (CSAT/NPS/resolution) | Searchable combination of video, transcript, and notes |
| Languages & capture | AI-agent observability to flag hallucinations, missed intents, and quality issues | Support for many transcription languages |
| Best-fit workflow | Coaching workflows, calibration, and dashboards built on QA insights | Chrome extension that records and transcribes meetings |
EvaluAgent
Choose EvaluAgent if you need automatically score and audit 100% of customer service calls and chats for quality and compliance — strengths include transcribes and analyzes every interaction across voice, chat, email, and tickets rather than a small manual sample.
Scribbl
Choose Scribbl if you need taking bot-free notes during google meet calls — strengths include captures meetings without adding a visible bot participant.
EvaluAgent
Scribbl
It depends on your workflow. EvaluAgent is strong for automatically score and audit 100% of customer service calls and chats for quality and compliance, while Scribbl is strong for taking bot-free notes during google meet calls. Both transcribe and summarize meetings.
EvaluAgent is a free tier with paid upgrades and Scribbl is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Yes. Many teams run more than one meeting assistant when the workflows are complementary.
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