EvaluAgent: EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets. Salescaling: Spanish AI sales platform that records, transcribes and summarizes sales meetings and calls, detecting commitments and next steps and syncing insights to the CRM. We compare them on cost, capture approach, and day-to-day fit so you can choose faster.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist EvaluAgent when automatically score and audit 100% of customer service calls and chats for quality and compliance matters most, and Salescaling when capturing commitments and next steps after client meetings to keep deals moving matters most. Trial each on a few real meetings before you commit — the better fit usually shows fast.
EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets.
Spanish AI sales platform that records, transcribes and summarizes sales meetings and calls, detecting commitments and next steps and syncing insights to the CRM.
EvaluAgent is a UK-based quality assurance and performance-improvement platform built for contact centers, BPOs, QA leads, team managers, and frontline agents. It captures interactions from connected CCaaS, CRM, and helpdesk systems, then transcribes voice calls to text and processes chats, emails, and tickets so every conversation can be reviewed rather than just a manual sample. Its AutoQA engine uses customizable drag-and-drop scorecards to automatically evaluate interactions, applying auto-fail logic and weighting that mirror how a team grades quality. A conversation-intelligence layer adds sentiment analysis, reason-for-contact classification, intent detection, summarization, predictive metrics, and customer-vulnerability signals. Insights flow into coaching plans, performance tracking, and agent feedback. The platform also offers AI-agent observability to detect issues in automated conversations, plus calibration and reporting tools. It integrates with systems such as Genesys, Five9, NICE CXone, Talkdesk, Amazon Connect, Salesforce, and Zendesk, and lists enterprise security credentials including SOC 2 Type II and ISO 27001.
Best suited for
Salescaling is an AI-powered sales platform built in Spain (Salescaling SL) and offered primarily in Spanish for sales teams across Spain and Latin America. Its core AI notetaker automatically records and transcribes sales meetings and calls so reps no longer have to take notes manually, then generates executive summaries that highlight key topics, context, decisions and next steps. The platform's conversation intelligence layer analyzes each interaction to surface buying signals, objections and risks, and it automatically detects commitments and follow-up actions so teams know what to do after each conversation. Beyond meeting notes, Salescaling positions itself as a broader commercial suite that includes a native phone dialer with integrated recording, AI agents for prospecting and meeting scheduling, and CRM automation that reduces manual data entry by logging activity and pushing structured insights into the existing sales stack. The product is actively marketed with a free trial and displays customer references such as EDEM, Walcu and Abanca. It is aimed at SDRs, account executives and customer success managers who want to scale the preparation and follow-up around their meetings while keeping their CRM up to date. Pricing varies by plan. Check the official website for current pricing.
Best suited for
EvaluAgent is a free tier with paid upgrades (paid); Salescaling is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | EvaluAgent | Salescaling |
|---|---|---|
| Core capability | Automatic voice-call transcription with multi-language support | Automatic recording and transcription of sales meetings and calls |
| Standout feature | AutoQA scoring of 100% of conversations using customizable drag-and-drop scorecards | AI-generated executive summaries with key topics, decisions and next steps |
| Team usage | Conversation intelligence: sentiment analysis, intent detection, and summarization | Automatic detection of commitments and follow-up action items |
| Integrations | Reason-for-contact classification and predictive metrics (CSAT/NPS/resolution) | Conversation intelligence that surfaces buying signals, objections and risks |
| Languages & capture | AI-agent observability to flag hallucinations, missed intents, and quality issues | Native phone dialer with integrated call recording |
| Best-fit workflow | Coaching workflows, calibration, and dashboards built on QA insights | CRM synchronization and automated activity logging |
EvaluAgent
Choose EvaluAgent if you need automatically score and audit 100% of customer service calls and chats for quality and compliance — strengths include transcribes and analyzes every interaction across voice, chat, email, and tickets rather than a small manual sample.
Salescaling
Choose Salescaling if you need recording and summarizing sales discovery and follow-up calls automatically — strengths include spanish-language product designed for spanish and latin american sales teams.
EvaluAgent
Salescaling
It depends on your workflow. EvaluAgent is strong for automatically score and audit 100% of customer service calls and chats for quality and compliance, while Salescaling is strong for recording and summarizing sales discovery and follow-up calls automatically. Both transcribe and summarize meetings.
EvaluAgent is a free tier with paid upgrades and Salescaling is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Often yes: teams combine tools when one handles capture and another handles analysis.
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