EvaluAgent: EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets. RingSense for Sales: RingCentral's AI conversation and revenue intelligence solution that analyzes sales calls, meetings, and emails for revenue teams. Which one wins depends on your platform mix, budget, and how hands-off you want notes to be.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist EvaluAgent when automatically score and audit 100% of customer service calls and chats for quality and compliance matters most, and RingSense for Sales when automatically logging conversation summaries and notes to the crm matters most. Test each on your own meetings; the right choice tends to become obvious quickly.
EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets.
RingCentral's AI conversation and revenue intelligence solution that analyzes sales calls, meetings, and emails for revenue teams.
EvaluAgent is a UK-based quality assurance and performance-improvement platform built for contact centers, BPOs, QA leads, team managers, and frontline agents. It captures interactions from connected CCaaS, CRM, and helpdesk systems, then transcribes voice calls to text and processes chats, emails, and tickets so every conversation can be reviewed rather than just a manual sample. Its AutoQA engine uses customizable drag-and-drop scorecards to automatically evaluate interactions, applying auto-fail logic and weighting that mirror how a team grades quality. A conversation-intelligence layer adds sentiment analysis, reason-for-contact classification, intent detection, summarization, predictive metrics, and customer-vulnerability signals. Insights flow into coaching plans, performance tracking, and agent feedback. The platform also offers AI-agent observability to detect issues in automated conversations, plus calibration and reporting tools. It integrates with systems such as Genesys, Five9, NICE CXone, Talkdesk, Amazon Connect, Salesforce, and Zendesk, and lists enterprise security credentials including SOC 2 Type II and ISO 27001.
Best suited for
RingSense for Sales is RingCentral's AI-powered conversation and revenue intelligence solution for sales reps, sales leaders, revenue operations, customer success, and marketing teams (now presented under RingCentral's AI Conversation Expert branding). It records and transcribes phone calls and video meetings and applies natural language processing and machine learning to generate intelligent summaries, topics, and follow-ups from each interaction. From recorded conversations it surfaces talk time, sentiment analysis, frequently asked questions, competitor and objection mentions, and common phrases, and it can score conversations against custom criteria so leaders can prioritize which calls need attention. The platform automatically pushes notes and key conversation points into CRM systems such as Salesforce, HubSpot, Microsoft Dynamics, and Zoho, keeping records updated without manual entry. For managers, RingSense provides AI-driven coaching tools, deal tracking, and high-level reporting, while reps receive call summaries, next-step highlights, and soft-skills feedback. Deeply tied to RingCentral's communications platform, it is aimed at revenue teams that want conversation insights and coaching layered onto their calling and meeting workflow. Pricing varies by plan. Check the official website for current pricing.
Best suited for
EvaluAgent is a free tier with paid upgrades (paid); RingSense for Sales is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | EvaluAgent | RingSense for Sales |
|---|---|---|
| Core capability | Automatic voice-call transcription with multi-language support | Records and transcribes calls and video meetings with AI summaries |
| Standout feature | AutoQA scoring of 100% of conversations using customizable drag-and-drop scorecards | Sentiment analysis, talk-time metrics, and topic/keyword detection |
| Team usage | Conversation intelligence: sentiment analysis, intent detection, and summarization | Custom conversation scoring to prioritize follow-up |
| Integrations | Reason-for-contact classification and predictive metrics (CSAT/NPS/resolution) | Automated CRM updates to Salesforce, HubSpot, Dynamics, and Zoho |
| Languages & capture | AI-agent observability to flag hallucinations, missed intents, and quality issues | AI coaching tools, deal tracking, and reporting for sales leaders |
| Best-fit workflow | Coaching workflows, calibration, and dashboards built on QA insights | Per-rep call summaries, next steps, and soft-skills feedback |
EvaluAgent
Choose EvaluAgent if you need automatically score and audit 100% of customer service calls and chats for quality and compliance — strengths include transcribes and analyzes every interaction across voice, chat, email, and tickets rather than a small manual sample.
RingSense for Sales
Choose RingSense for Sales if you need revenue teams analyzing calls and meetings for coaching and deal insights — strengths include tightly integrated with ringcentral's calling and meeting platform.
EvaluAgent
RingSense for Sales
It depends on your workflow. EvaluAgent is strong for automatically score and audit 100% of customer service calls and chats for quality and compliance, while RingSense for Sales is strong for revenue teams analyzing calls and meetings for coaching and deal insights. Both transcribe and summarize meetings.
EvaluAgent is a free tier with paid upgrades and RingSense for Sales is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Often yes: teams combine tools when one handles capture and another handles analysis.
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