EvaluAgent: EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets. Revenue.io: Salesforce-native revenue platform unifying conversation intelligence, sales engagement, a dialer, and real-time coaching. Below, they line up on price, capture method, and how each fits a real meeting stack.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist EvaluAgent when automatically score and audit 100% of customer service calls and chats for quality and compliance matters most, and Revenue.io when coaching reps in real time during live conversations matters most. Run both through a week of actual calls to see which suits your workflow.
EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets.
Salesforce-native revenue platform unifying conversation intelligence, sales engagement, a dialer, and real-time coaching.
EvaluAgent is a UK-based quality assurance and performance-improvement platform built for contact centers, BPOs, QA leads, team managers, and frontline agents. It captures interactions from connected CCaaS, CRM, and helpdesk systems, then transcribes voice calls to text and processes chats, emails, and tickets so every conversation can be reviewed rather than just a manual sample. Its AutoQA engine uses customizable drag-and-drop scorecards to automatically evaluate interactions, applying auto-fail logic and weighting that mirror how a team grades quality. A conversation-intelligence layer adds sentiment analysis, reason-for-contact classification, intent detection, summarization, predictive metrics, and customer-vulnerability signals. Insights flow into coaching plans, performance tracking, and agent feedback. The platform also offers AI-agent observability to detect issues in automated conversations, plus calibration and reporting tools. It integrates with systems such as Genesys, Five9, NICE CXone, Talkdesk, Amazon Connect, Salesforce, and Zendesk, and lists enterprise security credentials including SOC 2 Type II and ISO 27001.
Best suited for
Revenue.io is a Salesforce-native revenue execution platform that combines conversation intelligence, sales engagement, a sales dialer, and real-time guidance in a single system. For meetings and calls, the platform automatically records and transcribes conversations, then applies AI analysis to surface topics, objections, competitor mentions, and next steps, writing results back to CRM records so reps avoid manual data entry. A real-time coaching capability surfaces guidance and prompts to reps during live calls rather than only after the fact, helping them handle objections and follow approved messaging. A mobile capability lets field reps capture in-person meetings, generate transcripts and summaries, and sync insights to Salesforce. Because it is built natively on Salesforce, activity, calls, emails, and meetings are logged directly in the CRM, and managers can use call libraries, scoring, and analytics for coaching across the team. Revenue.io is aimed primarily at mid-market and enterprise Salesforce-based sales, revenue operations, and enablement teams that want to consolidate several point tools into one platform. Pricing varies by plan. Check the official website for current pricing.
Best suited for
EvaluAgent is a free tier with paid upgrades (paid); Revenue.io is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | EvaluAgent | Revenue.io |
|---|---|---|
| Core capability | Automatic voice-call transcription with multi-language support | Automatic call and meeting recording with transcription |
| Standout feature | AutoQA scoring of 100% of conversations using customizable drag-and-drop scorecards | AI conversation analysis (topics, objections, competitor mentions, next steps) |
| Team usage | Conversation intelligence: sentiment analysis, intent detection, and summarization | Real-time, in-call coaching and guidance |
| Integrations | Reason-for-contact classification and predictive metrics (CSAT/NPS/resolution) | Native Salesforce activity logging and CRM sync |
| Languages & capture | AI-agent observability to flag hallucinations, missed intents, and quality issues | Integrated sales dialer and engagement workflows |
| Best-fit workflow | Coaching workflows, calibration, and dashboards built on QA insights | Mobile capture of in-person meetings |
EvaluAgent
Choose EvaluAgent if you need automatically score and audit 100% of customer service calls and chats for quality and compliance — strengths include transcribes and analyzes every interaction across voice, chat, email, and tickets rather than a small manual sample.
Revenue.io
Choose Revenue.io if you need recording and analyzing sales calls and meetings inside salesforce — strengths include native salesforce integration keeps activity and meeting data in the crm.
EvaluAgent
Revenue.io
It depends on your workflow. EvaluAgent is strong for automatically score and audit 100% of customer service calls and chats for quality and compliance, while Revenue.io is strong for recording and analyzing sales calls and meetings inside salesforce. Both transcribe and summarize meetings.
EvaluAgent is a free tier with paid upgrades and Revenue.io is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
You can — some teams pair them when each covers a different part of the meeting workflow.
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