EvaluAgent: EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets. Remi8: AI voice-notes and meeting-recording app positioned as a personal second brain across mobile and desktop. The right pick comes down to team size, budget, and the workflows you want to automate.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist EvaluAgent when automatically score and audit 100% of customer service calls and chats for quality and compliance matters most, and Remi8 when building a searchable personal knowledge base from voice notes matters most. Test each on your own meetings; the right choice tends to become obvious quickly.
EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets.
AI voice-notes and meeting-recording app positioned as a personal second brain across mobile and desktop.
EvaluAgent is a UK-based quality assurance and performance-improvement platform built for contact centers, BPOs, QA leads, team managers, and frontline agents. It captures interactions from connected CCaaS, CRM, and helpdesk systems, then transcribes voice calls to text and processes chats, emails, and tickets so every conversation can be reviewed rather than just a manual sample. Its AutoQA engine uses customizable drag-and-drop scorecards to automatically evaluate interactions, applying auto-fail logic and weighting that mirror how a team grades quality. A conversation-intelligence layer adds sentiment analysis, reason-for-contact classification, intent detection, summarization, predictive metrics, and customer-vulnerability signals. Insights flow into coaching plans, performance tracking, and agent feedback. The platform also offers AI-agent observability to detect issues in automated conversations, plus calibration and reporting tools. It integrates with systems such as Genesys, Five9, NICE CXone, Talkdesk, Amazon Connect, Salesforce, and Zendesk, and lists enterprise security credentials including SOC 2 Type II and ISO 27001.
Best suited for
Remi8 is an AI-powered voice notes and meeting recording application, published by Silent Infotech, that positions itself as a personal second brain for capturing and organizing spoken information. Users record audio with one tap, and Remi8 transcribes the speech and then layers AI on top to produce summaries with action items, identify speakers, and automatically categorize and tag content. Beyond formal meetings, it is built to capture quick voice notes, brainstorming sessions, calls, and personal reminders, and it makes everything searchable through AI-powered search across recordings. The app emphasizes connecting and organizing captured material rather than leaving it as isolated audio files, with features like smart reminders and cloud sync across devices. Remi8 is aimed at busy professionals such as founders, consultants, sales staff, project managers, and students who want hands-free capture that turns into structured, retrievable notes. It is available on iOS, Android, Windows, macOS, and the web, and the company also offers a companion pocket hardware recorder for capturing audio away from a phone or computer. Pricing varies by plan. Check the official website for current pricing.
Best suited for
EvaluAgent is a free tier with paid upgrades (paid); Remi8 is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | EvaluAgent | Remi8 |
|---|---|---|
| Core capability | Automatic voice-call transcription with multi-language support | One-tap audio recording with transcription |
| Standout feature | AutoQA scoring of 100% of conversations using customizable drag-and-drop scorecards | AI summaries with action items and speaker identification |
| Team usage | Conversation intelligence: sentiment analysis, intent detection, and summarization | Automatic categorization and smart tagging of notes |
| Integrations | Reason-for-contact classification and predictive metrics (CSAT/NPS/resolution) | AI-powered search across all recordings |
| Languages & capture | AI-agent observability to flag hallucinations, missed intents, and quality issues | Cloud sync across devices |
| Best-fit workflow | Coaching workflows, calibration, and dashboards built on QA insights | Companion pocket hardware recorder option |
EvaluAgent
Choose EvaluAgent if you need automatically score and audit 100% of customer service calls and chats for quality and compliance — strengths include transcribes and analyzes every interaction across voice, chat, email, and tickets rather than a small manual sample.
Remi8
Choose Remi8 if you need founders and consultants capturing meetings and ideas on the go — strengths include captures a wide range of inputs beyond meetings, including quick voice memos and calls.
EvaluAgent
Remi8
It depends on your workflow. EvaluAgent is strong for automatically score and audit 100% of customer service calls and chats for quality and compliance, while Remi8 is strong for founders and consultants capturing meetings and ideas on the go. Both transcribe and summarize meetings.
EvaluAgent is a free tier with paid upgrades and Remi8 is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Yes. Many teams run more than one meeting assistant when the workflows are complementary.
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