EvaluAgent: EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets. RECPOINT: A slim AI voice recorder device paired with a companion app that transcribes, translates, labels speakers, and generates AI summaries with action items for meetings, calls, and interviews. We compare them on cost, capture approach, and day-to-day fit so you can choose faster.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist EvaluAgent when automatically score and audit 100% of customer service calls and chats for quality and compliance matters most, and RECPOINT when capturing and transcribing lectures or interviews for students and journalists matters most. Trial each on a few real meetings before you commit — the better fit usually shows fast.
EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets.
A slim AI voice recorder device paired with a companion app that transcribes, translates, labels speakers, and generates AI summaries with action items for meetings, calls, and interviews.
EvaluAgent is a UK-based quality assurance and performance-improvement platform built for contact centers, BPOs, QA leads, team managers, and frontline agents. It captures interactions from connected CCaaS, CRM, and helpdesk systems, then transcribes voice calls to text and processes chats, emails, and tickets so every conversation can be reviewed rather than just a manual sample. Its AutoQA engine uses customizable drag-and-drop scorecards to automatically evaluate interactions, applying auto-fail logic and weighting that mirror how a team grades quality. A conversation-intelligence layer adds sentiment analysis, reason-for-contact classification, intent detection, summarization, predictive metrics, and customer-vulnerability signals. Insights flow into coaching plans, performance tracking, and agent feedback. The platform also offers AI-agent observability to detect issues in automated conversations, plus calibration and reporting tools. It integrates with systems such as Genesys, Five9, NICE CXone, Talkdesk, Amazon Connect, Salesforce, and Zendesk, and lists enterprise security credentials including SOC 2 Type II and ISO 27001.
Best suited for
RECPOINT (RECPOINT Note) is a pocket-sized AI voice recorder that combines a slim hardware device with a companion iOS, Android, and web app to capture and process spoken conversations. The credit-card-thin recorder uses dual MEMS microphones with noise cancellation to capture meetings, phone calls, lectures, and interviews, and offers a Smart Dual-Mode that switches between phone-call and in-person recording. Audio transfers to the app, where AI handles transcription across 100+ languages, in-app translation, and automatic speaker labeling that identifies who said what. From the transcript, the app generates AI summaries, action items and to-do lists, and mind maps using third-party large language models, with customizable summary templates for meeting minutes, lecture notes, or executive summaries. It is aimed at professionals, students, remote workers, freelancers, and anyone working across languages. Distinct points include the hardware-plus-app capture model, long battery life, on-device microphone array for distant audio, and cloud storage with encryption. The device is a shipping product sold directly and on Amazon.
Best suited for
EvaluAgent is a free tier with paid upgrades (paid); RECPOINT is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | EvaluAgent | RECPOINT |
|---|---|---|
| Core capability | Automatic voice-call transcription with multi-language support | Hardware AI voice recorder with dual MEMS microphones and noise cancellation for meetings, calls, and interviews |
| Standout feature | AutoQA scoring of 100% of conversations using customizable drag-and-drop scorecards | Transcription across 100+ languages with companion iOS, Android, and web apps |
| Team usage | Conversation intelligence: sentiment analysis, intent detection, and summarization | In-app translation and live multilingual support |
| Integrations | Reason-for-contact classification and predictive metrics (CSAT/NPS/resolution) | Automatic speaker identification and labeling |
| Languages & capture | AI-agent observability to flag hallucinations, missed intents, and quality issues | AI summaries, action-item extraction, and to-do lists using third-party LLMs |
| Best-fit workflow | Coaching workflows, calibration, and dashboards built on QA insights | Mind maps and customizable summary templates (meeting minutes, lecture notes, executive summaries) |
EvaluAgent
Choose EvaluAgent if you need automatically score and audit 100% of customer service calls and chats for quality and compliance — strengths include transcribes and analyzes every interaction across voice, chat, email, and tickets rather than a small manual sample.
RECPOINT
Choose RECPOINT if you need recording and summarizing business meetings and client calls with action items — strengths include combines a dedicated portable recorder with full ai transcription, translation, and summarization in one ecosystem.
EvaluAgent
RECPOINT
It depends on your workflow. EvaluAgent is strong for automatically score and audit 100% of customer service calls and chats for quality and compliance, while RECPOINT is strong for recording and summarizing business meetings and client calls with action items. Both transcribe and summarize meetings.
EvaluAgent is a free tier with paid upgrades and RECPOINT is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Yes. Many teams run more than one meeting assistant when the workflows are complementary.
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