EvaluAgent: EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets. Recolx: An AI voice recorder combining a portable hardware device and a companion app that transcribes conversations in 112 languages with speaker labels and auto-generates summaries and briefs. Below, they line up on price, capture method, and how each fits a real meeting stack.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist EvaluAgent when automatically score and audit 100% of customer service calls and chats for quality and compliance matters most, and Recolx when capturing lectures or interviews and turning them into structured transcripts and briefs matters most. Run both through a week of actual calls to see which suits your workflow.
EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets.
An AI voice recorder combining a portable hardware device and a companion app that transcribes conversations in 112 languages with speaker labels and auto-generates summaries and briefs.
EvaluAgent is a UK-based quality assurance and performance-improvement platform built for contact centers, BPOs, QA leads, team managers, and frontline agents. It captures interactions from connected CCaaS, CRM, and helpdesk systems, then transcribes voice calls to text and processes chats, emails, and tickets so every conversation can be reviewed rather than just a manual sample. Its AutoQA engine uses customizable drag-and-drop scorecards to automatically evaluate interactions, applying auto-fail logic and weighting that mirror how a team grades quality. A conversation-intelligence layer adds sentiment analysis, reason-for-contact classification, intent detection, summarization, predictive metrics, and customer-vulnerability signals. Insights flow into coaching plans, performance tracking, and agent feedback. The platform also offers AI-agent observability to detect issues in automated conversations, plus calibration and reporting tools. It integrates with systems such as Genesys, Five9, NICE CXone, Talkdesk, Amazon Connect, Salesforce, and Zendesk, and lists enterprise security credentials including SOC 2 Type II and ISO 27001.
Best suited for
Recolx is an AI voice-recording and note-taking system that pairs portable hardware devices (the Recolx Tap, Tap Pro, and AI earbuds) with a companion mobile and web app. You capture a conversation with one tap, and the platform transcribes the audio with speaker identification, then automatically produces organized notes, summaries, and "AI Briefs" surfacing key points, decisions, and action items. Transcription covers a wide range of languages, and the app adds live speech-to-text while recording plus translation features. The hardware uses a multi-microphone array with 360-degree AI noise reduction for clearer capture in noisy settings, with long continuous recording on a charge. A library of professional templates formats notes for meetings, lectures, interviews, sales calls, and legal use, and finished content can be exported to PDF, Word, or Markdown or shared to Notion, Google Docs, and Slack. It targets professionals such as attorneys, salespeople, students, and researchers who want to stay engaged in a conversation while documentation happens automatically. The app works with the hardware or with standalone recordings.
Best suited for
EvaluAgent is a free tier with paid upgrades (paid); Recolx is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | EvaluAgent | Recolx |
|---|---|---|
| Core capability | Automatic voice-call transcription with multi-language support | One-tap recording on a portable hardware device with a companion app that auto-generates organized notes |
| Standout feature | AutoQA scoring of 100% of conversations using customizable drag-and-drop scorecards | Transcription in 112 languages with speaker labels, plus live speech-to-text and translation in the app |
| Team usage | Conversation intelligence: sentiment analysis, intent detection, and summarization | AI-generated summaries and briefs surfacing key points, decisions, and action items |
| Integrations | Reason-for-contact classification and predictive metrics (CSAT/NPS/resolution) | Library of professional templates for meetings, lectures, interviews, sales, and legal contexts |
| Languages & capture | AI-agent observability to flag hallucinations, missed intents, and quality issues | 360-degree AI noise reduction via a multi-microphone array for clearer capture in noisy environments |
| Best-fit workflow | Coaching workflows, calibration, and dashboards built on QA insights | Exports to PDF, Word, and Markdown and sharing to Notion, Google Docs, and Slack |
EvaluAgent
Choose EvaluAgent if you need automatically score and audit 100% of customer service calls and chats for quality and compliance — strengths include transcribes and analyzes every interaction across voice, chat, email, and tickets rather than a small manual sample.
Recolx
Choose Recolx if you need recording and summarizing in-person meetings and sales calls into ready-to-use notes — strengths include combines dedicated capture hardware with ai transcription and summarization in one workflow.
EvaluAgent
Recolx
It depends on your workflow. EvaluAgent is strong for automatically score and audit 100% of customer service calls and chats for quality and compliance, while Recolx is strong for recording and summarizing in-person meetings and sales calls into ready-to-use notes. Both transcribe and summarize meetings.
EvaluAgent is a free tier with paid upgrades and Recolx is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Yes. Many teams run more than one meeting assistant when the workflows are complementary.
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