EvaluAgent: EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets. Recast Studio: AI video repurposing tool that turns webinars, podcasts, interviews, and Zoom recordings into captioned clips and written content. Below, they line up on price, capture method, and how each fits a real meeting stack.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist EvaluAgent when automatically score and audit 100% of customer service calls and chats for quality and compliance matters most, and Recast Studio when repurposing a zoom interview into blog posts and linkedin content matters most. Test each on your own meetings; the right choice tends to become obvious quickly.
EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets.
AI video repurposing tool that turns webinars, podcasts, interviews, and Zoom recordings into captioned clips and written content.
EvaluAgent is a UK-based quality assurance and performance-improvement platform built for contact centers, BPOs, QA leads, team managers, and frontline agents. It captures interactions from connected CCaaS, CRM, and helpdesk systems, then transcribes voice calls to text and processes chats, emails, and tickets so every conversation can be reviewed rather than just a manual sample. Its AutoQA engine uses customizable drag-and-drop scorecards to automatically evaluate interactions, applying auto-fail logic and weighting that mirror how a team grades quality. A conversation-intelligence layer adds sentiment analysis, reason-for-contact classification, intent detection, summarization, predictive metrics, and customer-vulnerability signals. Insights flow into coaching plans, performance tracking, and agent feedback. The platform also offers AI-agent observability to detect issues in automated conversations, plus calibration and reporting tools. It integrates with systems such as Genesys, Five9, NICE CXone, Talkdesk, Amazon Connect, Salesforce, and Zendesk, and lists enterprise security credentials including SOC 2 Type II and ISO 27001.
Best suited for
Recast Studio is an AI-powered video editor and repurposing platform aimed at marketing teams, podcasters, and content creators who produce long-form recordings. Its core promise is to take webinars, podcasts, interviews, and Zoom recordings and turn them into social-ready clips and written assets without manual scrubbing. The platform transcribes uploaded recordings and supports transcript-based editing, where highlighting or deleting text trims the underlying video, alongside automatic reframing with face detection and filler-word and pause removal. It generates captions synced to edits across more than twenty languages and can produce audiograms and template-based clips in multiple aspect ratios. Beyond video, Recast can draft blog posts, show notes, LinkedIn posts, and email summaries directly from a recording's transcript, and it includes direct publishing and scheduling to channels such as TikTok, Instagram, YouTube, Facebook, LinkedIn, and X, plus a shared team workspace. Because it explicitly accepts webinar and Zoom recordings, it bridges the gap between meeting and event recordings and short-form distribution. Recast Studio is actively operating, with current testimonials and functional sign-up on its site, and offers a free tier alongside paid plans. Pricing varies by plan. Check the official website for current pricing.
Best suited for
EvaluAgent is a free tier with paid upgrades (paid); Recast Studio is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | EvaluAgent | Recast Studio |
|---|---|---|
| Core capability | Automatic voice-call transcription with multi-language support | Transcribes webinars, podcasts, interviews, and Zoom recordings |
| Standout feature | AutoQA scoring of 100% of conversations using customizable drag-and-drop scorecards | Transcript-based editing that trims video by editing text |
| Team usage | Conversation intelligence: sentiment analysis, intent detection, and summarization | Automatic reframing with face detection and filler-word/pause removal |
| Integrations | Reason-for-contact classification and predictive metrics (CSAT/NPS/resolution) | Caption generation synced to edits across 20+ languages |
| Languages & capture | AI-agent observability to flag hallucinations, missed intents, and quality issues | AI-generated blog drafts, show notes, LinkedIn posts, and email summaries |
| Best-fit workflow | Coaching workflows, calibration, and dashboards built on QA insights | Direct publishing and scheduling to multiple social platforms |
EvaluAgent
Choose EvaluAgent if you need automatically score and audit 100% of customer service calls and chats for quality and compliance — strengths include transcribes and analyzes every interaction across voice, chat, email, and tickets rather than a small manual sample.
Recast Studio
Choose Recast Studio if you need turning a recorded webinar into short captioned clips for social channels — strengths include explicitly handles webinar and zoom recordings, not just podcasts.
EvaluAgent
Recast Studio
It depends on your workflow. EvaluAgent is strong for automatically score and audit 100% of customer service calls and chats for quality and compliance, while Recast Studio is strong for turning a recorded webinar into short captioned clips for social channels. Both transcribe and summarize meetings.
EvaluAgent is a free tier with paid upgrades and Recast Studio is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Often yes: teams combine tools when one handles capture and another handles analysis.
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