EvaluAgent: EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets. quso.ai: All-in-one AI suite that transcribes and repurposes podcasts, interviews, and webinars into short clips, subtitles, and social posts. Which one wins depends on your platform mix, budget, and how hands-off you want notes to be.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist EvaluAgent when automatically score and audit 100% of customer service calls and chats for quality and compliance matters most, and quso.ai when repurposing a podcast transcript into social posts and carousels matters most. Trial each on a few real meetings before you commit — the better fit usually shows fast.
EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets.
All-in-one AI suite that transcribes and repurposes podcasts, interviews, and webinars into short clips, subtitles, and social posts.
EvaluAgent is a UK-based quality assurance and performance-improvement platform built for contact centers, BPOs, QA leads, team managers, and frontline agents. It captures interactions from connected CCaaS, CRM, and helpdesk systems, then transcribes voice calls to text and processes chats, emails, and tickets so every conversation can be reviewed rather than just a manual sample. Its AutoQA engine uses customizable drag-and-drop scorecards to automatically evaluate interactions, applying auto-fail logic and weighting that mirror how a team grades quality. A conversation-intelligence layer adds sentiment analysis, reason-for-contact classification, intent detection, summarization, predictive metrics, and customer-vulnerability signals. Insights flow into coaching plans, performance tracking, and agent feedback. The platform also offers AI-agent observability to detect issues in automated conversations, plus calibration and reporting tools. It integrates with systems such as Genesys, Five9, NICE CXone, Talkdesk, Amazon Connect, Salesforce, and Zendesk, and lists enterprise security credentials including SOC 2 Type II and ISO 27001.
Best suited for
quso.ai, formerly known as vidyo.ai, is an all-in-one social media AI suite that transforms long-form recordings into short-form clips and accompanying written content. It transcribes uploaded videos and audio and uses scene detection and highlight extraction to surface the most engaging moments, then generates vertical clips with animated, multi-language subtitles available in many caption styles. Although it serves general social media creators, the platform explicitly handles podcasts, interviews, and webinars, making it relevant for repurposing recorded conversations and sessions rather than only scripted video. From a transcript it can produce text-based social posts and carousels, AI captions, and hashtags, and its text-based editor lets users trim footage and remove filler words without traditional timeline editing. A built-in B-roll library, content planning, scheduling across multiple social platforms, and analytics round out the workflow so a single recording can move from upload to published posts in one dashboard. quso.ai is actively operating in 2025/2026, with its marketing materials citing a multi-million-user base. It is best suited to creators, coaches, and business teams who record interviews, podcasts, or webinars and want to turn them into distributable short-form content with transcription handled automatically. Pricing varies by plan. Check the official website for current pricing.
Best suited for
EvaluAgent is a free tier with paid upgrades (paid); quso.ai is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | EvaluAgent | quso.ai |
|---|---|---|
| Core capability | Automatic voice-call transcription with multi-language support | Automatic transcription of uploaded podcasts, interviews, and webinars |
| Standout feature | AutoQA scoring of 100% of conversations using customizable drag-and-drop scorecards | AI clip generation using scene detection and highlight extraction |
| Team usage | Conversation intelligence: sentiment analysis, intent detection, and summarization | Multi-language animated subtitles with many caption styles |
| Integrations | Reason-for-contact classification and predictive metrics (CSAT/NPS/resolution) | Text-based video editing with filler-word removal |
| Languages & capture | AI-agent observability to flag hallucinations, missed intents, and quality issues | Repurposing transcripts into social posts, carousels, captions, and hashtags |
| Best-fit workflow | Coaching workflows, calibration, and dashboards built on QA insights | Scheduling, B-roll library, content planning, and analytics across platforms |
EvaluAgent
Choose EvaluAgent if you need automatically score and audit 100% of customer service calls and chats for quality and compliance — strengths include transcribes and analyzes every interaction across voice, chat, email, and tickets rather than a small manual sample.
quso.ai
Choose quso.ai if you need turning a recorded interview or webinar into captioned short-form clips — strengths include handles interview, podcast, and webinar recordings, not just scripted video.
EvaluAgent
quso.ai
It depends on your workflow. EvaluAgent is strong for automatically score and audit 100% of customer service calls and chats for quality and compliance, while quso.ai is strong for turning a recorded interview or webinar into captioned short-form clips. Both transcribe and summarize meetings.
EvaluAgent is a free tier with paid upgrades and quso.ai is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Yes. Many teams run more than one meeting assistant when the workflows are complementary.
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