EvaluAgent: EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets. Qualtranscribe: Qualtranscribe is a transcription and translation service for research, legal, and business professionals, pairing human-verified transcripts with an AI option that generates fast drafts, summaries, and qualitative insights. This comparison weighs them on pricing, features, and everyday workflow fit.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist EvaluAgent when automatically score and audit 100% of customer service calls and chats for quality and compliance matters most, and Qualtranscribe when producing analysis-ready transcripts for academic, clinical, and market research matters most. Try them side by side on real calls before deciding — needs vary by team.
EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets.
Qualtranscribe is a transcription and translation service for research, legal, and business professionals, pairing human-verified transcripts with an AI option that generates fast drafts, summaries, and qualitative insights.
EvaluAgent is a UK-based quality assurance and performance-improvement platform built for contact centers, BPOs, QA leads, team managers, and frontline agents. It captures interactions from connected CCaaS, CRM, and helpdesk systems, then transcribes voice calls to text and processes chats, emails, and tickets so every conversation can be reviewed rather than just a manual sample. Its AutoQA engine uses customizable drag-and-drop scorecards to automatically evaluate interactions, applying auto-fail logic and weighting that mirror how a team grades quality. A conversation-intelligence layer adds sentiment analysis, reason-for-contact classification, intent detection, summarization, predictive metrics, and customer-vulnerability signals. Insights flow into coaching plans, performance tracking, and agent feedback. The platform also offers AI-agent observability to detect issues in automated conversations, plus calibration and reporting tools. It integrates with systems such as Genesys, Five9, NICE CXone, Talkdesk, Amazon Connect, Salesforce, and Zendesk, and lists enterprise security credentials including SOC 2 Type II and ISO 27001.
Best suited for
Qualtranscribe (QUALTRANSCRIBE LLC) is a transcription and translation service built primarily for qualitative researchers, market research teams, academic, clinical, legal, and business professionals. Users upload audio or video recordings of interviews, focus groups, and calls, and choose between human-verified transcripts produced by trained transcriptionists or faster AI-generated drafts. Transcripts are delivered with speaker labels, timestamps, and a choice of clean verbatim or full verbatim formatting. Its AI layer, branded Smart Insights Studio, turns uploaded recordings into instant summaries, research memos, thematic analysis, sentiment and emotion mapping, and extracted action items, and can export structured CSV files for direct import into qualitative analysis tools. It supports transcription across many languages and emphasizes confidential handling with HIPAA and GDPR compliance. The platform integrates with NVivo and ATLAS.ti to fit existing qualitative research workflows. Capture is upload-based rather than via a live meeting-joining bot, making it best suited to researchers and analysts who record sessions and need analysis-ready transcripts and first-pass insights rather than real-time meeting note-taking.
Best suited for
EvaluAgent is a free tier with paid upgrades (paid); Qualtranscribe is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | EvaluAgent | Qualtranscribe |
|---|---|---|
| Core capability | Automatic voice-call transcription with multi-language support | Human-verified transcription with clean or full verbatim options, speaker labels, and timestamps |
| Standout feature | AutoQA scoring of 100% of conversations using customizable drag-and-drop scorecards | AI transcription drafts via Smart Insights Studio from uploaded recordings |
| Team usage | Conversation intelligence: sentiment analysis, intent detection, and summarization | AI-generated summaries, research memos, thematic analysis, sentiment mapping, and action items |
| Integrations | Reason-for-contact classification and predictive metrics (CSAT/NPS/resolution) | Transcription and translation across many languages |
| Languages & capture | AI-agent observability to flag hallucinations, missed intents, and quality issues | HIPAA- and GDPR-compliant confidential handling |
| Best-fit workflow | Coaching workflows, calibration, and dashboards built on QA insights | Integrations and CSV exports for NVivo and ATLAS.ti |
EvaluAgent
Choose EvaluAgent if you need automatically score and audit 100% of customer service calls and chats for quality and compliance — strengths include transcribes and analyzes every interaction across voice, chat, email, and tickets rather than a small manual sample.
Qualtranscribe
Choose Qualtranscribe if you need transcribing and analyzing qualitative research interviews and focus groups — strengths include combines human-verified accuracy with optional faster ai drafts and insights.
EvaluAgent
Qualtranscribe
It depends on your workflow. EvaluAgent is strong for automatically score and audit 100% of customer service calls and chats for quality and compliance, while Qualtranscribe is strong for transcribing and analyzing qualitative research interviews and focus groups. Both transcribe and summarize meetings.
EvaluAgent is a free tier with paid upgrades and Qualtranscribe is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Yes. Many teams run more than one meeting assistant when the workflows are complementary.
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