EvaluAgent: EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets. Prosa Meemo: Bahasa Indonesia meeting transcription product from Indonesian NLP company Prosa.ai, built on locally developed speech recognition. The right pick comes down to team size, budget, and the workflows you want to automate.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist EvaluAgent when automatically score and audit 100% of customer service calls and chats for quality and compliance matters most, and Prosa Meemo when documenting council and institutional sessions that require local language accuracy matters most. Test each on your own meetings; the right choice tends to become obvious quickly.
EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets.
Bahasa Indonesia meeting transcription product from Indonesian NLP company Prosa.ai, built on locally developed speech recognition.
EvaluAgent is a UK-based quality assurance and performance-improvement platform built for contact centers, BPOs, QA leads, team managers, and frontline agents. It captures interactions from connected CCaaS, CRM, and helpdesk systems, then transcribes voice calls to text and processes chats, emails, and tickets so every conversation can be reviewed rather than just a manual sample. Its AutoQA engine uses customizable drag-and-drop scorecards to automatically evaluate interactions, applying auto-fail logic and weighting that mirror how a team grades quality. A conversation-intelligence layer adds sentiment analysis, reason-for-contact classification, intent detection, summarization, predictive metrics, and customer-vulnerability signals. Insights flow into coaching plans, performance tracking, and agent feedback. The platform also offers AI-agent observability to detect issues in automated conversations, plus calibration and reporting tools. It integrates with systems such as Genesys, Five9, NICE CXone, Talkdesk, Amazon Connect, Salesforce, and Zendesk, and lists enterprise security credentials including SOC 2 Type II and ISO 27001.
Best suited for
Prosa Meemo is a meeting transcription product developed by Prosa.ai, an Indonesian natural language processing and speech technology company founded in 2017 and based in Indonesia. Meemo is built on Prosa.ai's own Bahasa Indonesia speech recognition models, which the company develops specifically for Indonesian language and local linguistic context rather than adapting foreign models. The tool automatically converts meeting audio into text in a matter of minutes and provides a meeting management workspace where transcripts can be reviewed and insights shared with participants. Because it is built around domestically developed language technology and can be deployed for organizations with data-residency and security requirements, Meemo has seen adoption among Indonesian enterprises, educational institutions, and government bodies, including regional legislative councils. Prosa.ai is a venture-backed company whose broader portfolio spans speech analytics, voice biometrics, and conversational AI, with meeting transcription offered as part of its business optimization solutions. Meemo is accessed through a dedicated web portal and is positioned as a local, secure alternative to international transcription services for organizations that need accurate Bahasa Indonesia meeting documentation. Pricing varies by plan. Check the official website for current pricing.
Best suited for
EvaluAgent is a free tier with paid upgrades (paid); Prosa Meemo is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | EvaluAgent | Prosa Meemo |
|---|---|---|
| Core capability | Automatic voice-call transcription with multi-language support | Automatic meeting transcription powered by Bahasa Indonesia speech recognition |
| Standout feature | AutoQA scoring of 100% of conversations using customizable drag-and-drop scorecards | Locally developed language models tuned for Indonesian |
| Team usage | Conversation intelligence: sentiment analysis, intent detection, and summarization | Meeting management workspace for reviewing transcripts |
| Integrations | Reason-for-contact classification and predictive metrics (CSAT/NPS/resolution) | Sharing of meeting transcripts and insights with participants |
| Languages & capture | AI-agent observability to flag hallucinations, missed intents, and quality issues | Web-based access through a dedicated portal |
| Best-fit workflow | Coaching workflows, calibration, and dashboards built on QA insights | Backed by a company with security-focused deployment for enterprise and government |
EvaluAgent
Choose EvaluAgent if you need automatically score and audit 100% of customer service calls and chats for quality and compliance — strengths include transcribes and analyzes every interaction across voice, chat, email, and tickets rather than a small manual sample.
Prosa Meemo
Choose Prosa Meemo if you need transcribing bahasa indonesia business and government meetings — strengths include built specifically for bahasa indonesia rather than treating it as an add-on language.
EvaluAgent
Prosa Meemo
It depends on your workflow. EvaluAgent is strong for automatically score and audit 100% of customer service calls and chats for quality and compliance, while Prosa Meemo is strong for transcribing bahasa indonesia business and government meetings. Both transcribe and summarize meetings.
EvaluAgent is a free tier with paid upgrades and Prosa Meemo is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Often yes: teams combine tools when one handles capture and another handles analysis.
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