EvaluAgent: EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets. Prodigal: Prodigal is an AI conversation intelligence platform for debt collections and loan servicing that transcribes, summarizes, and auto-scores agent-customer calls for QA and compliance. This comparison weighs them on pricing, features, and everyday workflow fit.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist EvaluAgent when automatically score and audit 100% of customer service calls and chats for quality and compliance matters most, and Prodigal when automating qa scorecards and compliance monitoring across 100% of agent-customer interactions matters most. Test each on your own meetings; the right choice tends to become obvious quickly.
EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets.
Prodigal is an AI conversation intelligence platform for debt collections and loan servicing that transcribes, summarizes, and auto-scores agent-customer calls for QA and compliance.
EvaluAgent is a UK-based quality assurance and performance-improvement platform built for contact centers, BPOs, QA leads, team managers, and frontline agents. It captures interactions from connected CCaaS, CRM, and helpdesk systems, then transcribes voice calls to text and processes chats, emails, and tickets so every conversation can be reviewed rather than just a manual sample. Its AutoQA engine uses customizable drag-and-drop scorecards to automatically evaluate interactions, applying auto-fail logic and weighting that mirror how a team grades quality. A conversation-intelligence layer adds sentiment analysis, reason-for-contact classification, intent detection, summarization, predictive metrics, and customer-vulnerability signals. Insights flow into coaching plans, performance tracking, and agent feedback. The platform also offers AI-agent observability to detect issues in automated conversations, plus calibration and reporting tools. It integrates with systems such as Genesys, Five9, NICE CXone, Talkdesk, Amazon Connect, Salesforce, and Zendesk, and lists enterprise security credentials including SOC 2 Type II and ISO 27001.
Best suited for
Prodigal is an AI platform purpose-built for consumer finance, debt collections, and loan servicing, used by collection agencies, lenders, credit unions, and healthcare revenue-cycle teams. Its core transcription and intelligence capabilities come through two products. ProNotes runs AI transcription and summarization in the background when a call ends, generating a standardized, redacted note with an at-a-glance summary and actionable insights; it works in real time for individual calls or as overnight batch processing, supports English and Spanish, and writes notes back to CRM and system-of-record applications. ProInsight applies conversation intelligence across calls, texts, emails, and chats, analyzing every interaction (not just samples) to flag compliance exceptions, automate QA scorecards using configurable evaluation parameters, and surface business and performance insights. The platform stores audio and text records centrally for auditing and offers customizable reporting. What distinguishes Prodigal is its vertical focus: rather than a general meeting recorder, it is tuned to the regulatory and operational language of collections and loan-servicing conversations, with built-in PII redaction and compliance monitoring.
Best suited for
EvaluAgent is a free tier with paid upgrades (paid); Prodigal is custom pricing (contact sales). Always confirm current pricing on each vendor's site before buying.
| Feature | EvaluAgent | Prodigal |
|---|---|---|
| Core capability | Automatic voice-call transcription with multi-language support | ProNotes AI call transcription and summarization that auto-generates standardized notes after each call |
| Standout feature | AutoQA scoring of 100% of conversations using customizable drag-and-drop scorecards | Real-time and overnight batch processing modes for note generation |
| Team usage | Conversation intelligence: sentiment analysis, intent detection, and summarization | ProInsight conversation intelligence across calls, texts, emails, and chats |
| Integrations | Reason-for-contact classification and predictive metrics (CSAT/NPS/resolution) | Automated QA scorecards and compliance-exception flagging across 100% of interactions |
| Languages & capture | AI-agent observability to flag hallucinations, missed intents, and quality issues | Automatic redaction of sensitive/PII information in notes and records |
| Best-fit workflow | Coaching workflows, calibration, and dashboards built on QA insights | English and Spanish language support with CRM/system-of-record write-back |
EvaluAgent
Choose EvaluAgent if you need automatically score and audit 100% of customer service calls and chats for quality and compliance — strengths include transcribes and analyzes every interaction across voice, chat, email, and tickets rather than a small manual sample.
Prodigal
Choose Prodigal if you need automatically documenting and summarizing collections and loan-servicing calls to cut after-call work — strengths include purpose-built for collections and loan-servicing conversations rather than generic meetings, with compliance and pii redaction baked in.
EvaluAgent
Prodigal
It depends on your workflow. EvaluAgent is strong for automatically score and audit 100% of customer service calls and chats for quality and compliance, while Prodigal is strong for automatically documenting and summarizing collections and loan-servicing calls to cut after-call work. Both transcribe and summarize meetings.
EvaluAgent is a free tier with paid upgrades and Prodigal is custom pricing. Check each vendor's pricing page for the latest plans and free-tier limits.
You can — some teams pair them when each covers a different part of the meeting workflow.
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