EvaluAgent: EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets. PowerDialer.ai: AI-powered parallel and power dialer for outbound sales teams that auto-records, transcribes, and analyzes calls and surfaces AI coaching suggestions. The right pick comes down to team size, budget, and the workflows you want to automate.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist EvaluAgent when automatically score and audit 100% of customer service calls and chats for quality and compliance matters most, and PowerDialer.ai when sales managers reviewing recorded and transcribed calls to coach reps matters most. Run both through a week of actual calls to see which suits your workflow.
EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets.
AI-powered parallel and power dialer for outbound sales teams that auto-records, transcribes, and analyzes calls and surfaces AI coaching suggestions.
EvaluAgent is a UK-based quality assurance and performance-improvement platform built for contact centers, BPOs, QA leads, team managers, and frontline agents. It captures interactions from connected CCaaS, CRM, and helpdesk systems, then transcribes voice calls to text and processes chats, emails, and tickets so every conversation can be reviewed rather than just a manual sample. Its AutoQA engine uses customizable drag-and-drop scorecards to automatically evaluate interactions, applying auto-fail logic and weighting that mirror how a team grades quality. A conversation-intelligence layer adds sentiment analysis, reason-for-contact classification, intent detection, summarization, predictive metrics, and customer-vulnerability signals. Insights flow into coaching plans, performance tracking, and agent feedback. The platform also offers AI-agent observability to detect issues in automated conversations, plus calibration and reporting tools. It integrates with systems such as Genesys, Five9, NICE CXone, Talkdesk, Amazon Connect, Salesforce, and Zendesk, and lists enterprise security credentials including SOC 2 Type II and ISO 27001.
Best suited for
PowerDialer.ai is an AI-powered outbound calling platform aimed at small and mid-sized B2B sales teams, call centers, and high-volume prospecting groups. Its core is a dialer that supports multiple modes, including power dialing for sequential calls, parallel dialing that places several simultaneous calls and connects a rep to the first prospect who answers, and predictive dialing, alongside ringless and AI-personalized voicemail with voice-cloning capabilities. Layered on top of the dialer is a set of AI features relevant to revenue intelligence: calls are automatically recorded, transcribed in real time, and analyzed to identify winning talk tracks, with AI-generated summaries of conversations and instant coaching suggestions for reps. The platform also includes performance analytics and dashboards that track calls, connects, and meetings, identify high-converting personas, and surface optimal calling times. It integrates with CRM systems to log activity and keep records in sync, and it is marketed with flat-rate pricing that avoids per-seat penalties. The product positions itself as an affordable alternative to higher-priced parallel dialers, targeting teams that want fast setup, conversation recording, and AI coaching without enterprise complexity. Industries highlighted include B2B sales, real estate, financial services, healthcare, legal, and automotive sales. Pricing varies by plan. Check the official website for current pricing.
Best suited for
EvaluAgent is a free tier with paid upgrades (paid); PowerDialer.ai is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | EvaluAgent | PowerDialer.ai |
|---|---|---|
| Core capability | Automatic voice-call transcription with multi-language support | Power, parallel, and predictive dialing modes for outbound calling |
| Standout feature | AutoQA scoring of 100% of conversations using customizable drag-and-drop scorecards | Automatic call recording with real-time transcription |
| Team usage | Conversation intelligence: sentiment analysis, intent detection, and summarization | AI conversation summaries and analysis to surface winning talk tracks |
| Integrations | Reason-for-contact classification and predictive metrics (CSAT/NPS/resolution) | Instant AI coaching suggestions for reps |
| Languages & capture | AI-agent observability to flag hallucinations, missed intents, and quality issues | AI-personalized and ringless voicemail with voice-cloning |
| Best-fit workflow | Coaching workflows, calibration, and dashboards built on QA insights | Performance analytics dashboards for calls, connects, and meetings |
EvaluAgent
Choose EvaluAgent if you need automatically score and audit 100% of customer service calls and chats for quality and compliance — strengths include transcribes and analyzes every interaction across voice, chat, email, and tickets rather than a small manual sample.
PowerDialer.ai
Choose PowerDialer.ai if you need sdr teams running high-volume outbound prospecting with parallel dialing — strengths include combines high-volume dialing with built-in recording, transcription, and ai analysis.
EvaluAgent
PowerDialer.ai
It depends on your workflow. EvaluAgent is strong for automatically score and audit 100% of customer service calls and chats for quality and compliance, while PowerDialer.ai is strong for sdr teams running high-volume outbound prospecting with parallel dialing. Both transcribe and summarize meetings.
EvaluAgent is a free tier with paid upgrades and PowerDialer.ai is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
You can — some teams pair them when each covers a different part of the meeting workflow.
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