EvaluAgent: EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets. Palabra.ai: Real-time AI speech translation for live events, webinars, and meetings, delivering simultaneous voice and captions in 60+ languages. This comparison weighs them on pricing, features, and everyday workflow fit.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist EvaluAgent when automatically score and audit 100% of customer service calls and chats for quality and compliance matters most, and Palabra.ai when embedding real-time translation into an existing meeting or streaming product via sdk matters most. Try them side by side on real calls before deciding — needs vary by team.
EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets.
Real-time AI speech translation for live events, webinars, and meetings, delivering simultaneous voice and captions in 60+ languages.
EvaluAgent is a UK-based quality assurance and performance-improvement platform built for contact centers, BPOs, QA leads, team managers, and frontline agents. It captures interactions from connected CCaaS, CRM, and helpdesk systems, then transcribes voice calls to text and processes chats, emails, and tickets so every conversation can be reviewed rather than just a manual sample. Its AutoQA engine uses customizable drag-and-drop scorecards to automatically evaluate interactions, applying auto-fail logic and weighting that mirror how a team grades quality. A conversation-intelligence layer adds sentiment analysis, reason-for-contact classification, intent detection, summarization, predictive metrics, and customer-vulnerability signals. Insights flow into coaching plans, performance tracking, and agent feedback. The platform also offers AI-agent observability to detect issues in automated conversations, plus calibration and reporting tools. It integrates with systems such as Genesys, Five9, NICE CXone, Talkdesk, Amazon Connect, Salesforce, and Zendesk, and lists enterprise security credentials including SOC 2 Type II and ISO 27001.
Best suited for
Palabra.ai is a real-time AI speech translation platform aimed at live events, conferences, webinars, video meetings, and streams. It translates spoken content into more than 60 languages with sub-second latency, producing both synthesized voice output and live text captions at the same time. For event organizers, the platform offers a no-code setup that connects an audio source and lets attendees access translated audio or captions through a browser link or QR code on any device, with support for in-person, virtual, and hybrid formats. Palabra also targets developers and platform builders, providing JavaScript, Python, and Java SDKs along with WebSocket and WebRTC compatibility so the engine can be embedded into existing products. Additional capabilities include automatic source-language detection, speaker diarization for panel discussions, two-way speech translation for interactive sessions, custom glossaries, and integration with tools such as Zoom, Teams, Google Meet, OBS, and YouTube. The company states it runs on its own language model with end-to-end encryption and a zero-retention policy. Palabra raised venture funding in 2025 and is actively operating in 2025 and 2026. Pricing varies by plan. Check the official website for current pricing.
Best suited for
EvaluAgent is a free tier with paid upgrades (paid); Palabra.ai is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | EvaluAgent | Palabra.ai |
|---|---|---|
| Core capability | Automatic voice-call transcription with multi-language support | Real-time voice translation and captions in 60+ languages with sub-second latency |
| Standout feature | AutoQA scoring of 100% of conversations using customizable drag-and-drop scorecards | No-code event setup with browser-link and QR-code attendee access |
| Team usage | Conversation intelligence: sentiment analysis, intent detection, and summarization | JavaScript, Python, and Java SDKs plus WebSocket/WebRTC for embedding |
| Integrations | Reason-for-contact classification and predictive metrics (CSAT/NPS/resolution) | Speaker diarization and automatic source-language detection |
| Languages & capture | AI-agent observability to flag hallucinations, missed intents, and quality issues | Two-way speech translation and custom glossaries |
| Best-fit workflow | Coaching workflows, calibration, and dashboards built on QA insights | Integrations with Zoom, Teams, Google Meet, OBS, and YouTube streaming |
EvaluAgent
Choose EvaluAgent if you need automatically score and audit 100% of customer service calls and chats for quality and compliance — strengths include transcribes and analyzes every interaction across voice, chat, email, and tickets rather than a small manual sample.
Palabra.ai
Choose Palabra.ai if you need adding live multilingual interpretation and captions to conferences and webinars — strengths include delivers both translated audio and captions simultaneously.
EvaluAgent
Palabra.ai
It depends on your workflow. EvaluAgent is strong for automatically score and audit 100% of customer service calls and chats for quality and compliance, while Palabra.ai is strong for adding live multilingual interpretation and captions to conferences and webinars. Both transcribe and summarize meetings.
EvaluAgent is a free tier with paid upgrades and Palabra.ai is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Yes. Many teams run more than one meeting assistant when the workflows are complementary.
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