EvaluAgent: EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets. ownscribe: Local-first command-line tool that records, transcribes, and summarizes meetings on macOS entirely on-device, with natural-language search across notes. We compare them on cost, capture approach, and day-to-day fit so you can choose faster.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist EvaluAgent when automatically score and audit 100% of customer service calls and chats for quality and compliance matters most, and ownscribe when keeping fully on-device transcripts and summaries for privacy-sensitive discussions matters most. Try them side by side on real calls before deciding — needs vary by team.
EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets.
Local-first command-line tool that records, transcribes, and summarizes meetings on macOS entirely on-device, with natural-language search across notes.
EvaluAgent is a UK-based quality assurance and performance-improvement platform built for contact centers, BPOs, QA leads, team managers, and frontline agents. It captures interactions from connected CCaaS, CRM, and helpdesk systems, then transcribes voice calls to text and processes chats, emails, and tickets so every conversation can be reviewed rather than just a manual sample. Its AutoQA engine uses customizable drag-and-drop scorecards to automatically evaluate interactions, applying auto-fail logic and weighting that mirror how a team grades quality. A conversation-intelligence layer adds sentiment analysis, reason-for-contact classification, intent detection, summarization, predictive metrics, and customer-vulnerability signals. Insights flow into coaching plans, performance tracking, and agent feedback. The platform also offers AI-agent observability to detect issues in automated conversations, plus calibration and reporting tools. It integrates with systems such as Genesys, Five9, NICE CXone, Talkdesk, Amazon Connect, Salesforce, and Zendesk, and lists enterprise security credentials including SOC 2 Type II and ISO 27001.
Best suited for
ownscribe is a local-first meeting transcription and summarization command-line tool that records, transcribes, and summarizes meetings entirely on the user's own machine without sending data to external servers. It is MIT-licensed and actively maintained, with v0.12.0 released in June 2026, and is written primarily in Python with a Swift component for system audio capture. On macOS 14.2 and later it captures system audio through Core Audio, and it transcribes with WhisperX to produce word-level timestamps, with optional speaker diarization via PyAnnote. For summaries it ships with a built-in local model (Phi-4-mini) and can also connect to Ollama or OpenAI-compatible backends, offering multiple templates tailored to meetings, lectures, and brief summaries. A standout feature is its natural-language search: the ask command lets users query across their stored meeting notes to retrieve relevant information. Quality-of-life features include silence-based auto-stop so recordings end cleanly when a meeting goes quiet. Because it is a CLI distributed through GitHub and runs entirely on local hardware, ownscribe targets developers and privacy-focused users who prefer scriptable, terminal-driven workflows over a graphical meeting notetaker while keeping all audio and transcripts on-device. Pricing varies by plan. Check the official website for current pricing.
Best suited for
EvaluAgent is a free tier with paid upgrades (paid); ownscribe is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | EvaluAgent | ownscribe |
|---|---|---|
| Core capability | Automatic voice-call transcription with multi-language support | Local-first recording, transcription, and summarization via CLI |
| Standout feature | AutoQA scoring of 100% of conversations using customizable drag-and-drop scorecards | System audio capture on macOS 14.2+ through Core Audio |
| Team usage | Conversation intelligence: sentiment analysis, intent detection, and summarization | WhisperX transcription with word-level timestamps |
| Integrations | Reason-for-contact classification and predictive metrics (CSAT/NPS/resolution) | Optional speaker diarization via PyAnnote |
| Languages & capture | AI-agent observability to flag hallucinations, missed intents, and quality issues | Local summarization with a built-in Phi-4-mini model, plus Ollama and OpenAI-compatible backends |
| Best-fit workflow | Coaching workflows, calibration, and dashboards built on QA insights | Natural-language search across meeting notes with the ask command |
EvaluAgent
Choose EvaluAgent if you need automatically score and audit 100% of customer service calls and chats for quality and compliance — strengths include transcribes and analyzes every interaction across voice, chat, email, and tickets rather than a small manual sample.
ownscribe
Choose ownscribe if you need developers capturing and summarizing meetings from the terminal on a mac — strengths include runs entirely on-device with no data sent to external servers.
EvaluAgent
ownscribe
It depends on your workflow. EvaluAgent is strong for automatically score and audit 100% of customer service calls and chats for quality and compliance, while ownscribe is strong for developers capturing and summarizing meetings from the terminal on a mac. Both transcribe and summarize meetings.
EvaluAgent is a free tier with paid upgrades and ownscribe is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Yes. Many teams run more than one meeting assistant when the workflows are complementary.
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