EvaluAgent: EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets. Optiverse: Swiss AI meeting assistant (Optiverse AG, Zurich) that transcribes meetings, generates summaries and action items, and feeds CRM and workflow tools. The right pick comes down to team size, budget, and the workflows you want to automate.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist EvaluAgent when automatically score and audit 100% of customer service calls and chats for quality and compliance matters most, and Optiverse when enriching crm records and follow-up tasks from sales meetings matters most. Test each on your own meetings; the right choice tends to become obvious quickly.
EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets.
Swiss AI meeting assistant (Optiverse AG, Zurich) that transcribes meetings, generates summaries and action items, and feeds CRM and workflow tools.
EvaluAgent is a UK-based quality assurance and performance-improvement platform built for contact centers, BPOs, QA leads, team managers, and frontline agents. It captures interactions from connected CCaaS, CRM, and helpdesk systems, then transcribes voice calls to text and processes chats, emails, and tickets so every conversation can be reviewed rather than just a manual sample. Its AutoQA engine uses customizable drag-and-drop scorecards to automatically evaluate interactions, applying auto-fail logic and weighting that mirror how a team grades quality. A conversation-intelligence layer adds sentiment analysis, reason-for-contact classification, intent detection, summarization, predictive metrics, and customer-vulnerability signals. Insights flow into coaching plans, performance tracking, and agent feedback. The platform also offers AI-agent observability to detect issues in automated conversations, plus calibration and reporting tools. It integrates with systems such as Genesys, Five9, NICE CXone, Talkdesk, Amazon Connect, Salesforce, and Zendesk, and lists enterprise security credentials including SOC 2 Type II and ISO 27001.
Best suited for
Optiverse is an AI meeting assistant developed by Optiverse AG, a Swiss company headquartered in Zurich and incorporated in 2024. The platform centralizes and automates meeting data for both virtual and in-person meetings, capturing conversations via integrations with Zoom, Microsoft Teams and Google Meet as well as in-person recordings. Its OptiAgent assistant auto-generates transcripts, summaries and action items in 45+ languages, lets users ask for key points and insights from a meeting, and goes beyond documentation by populating tasks in boards, drafting follow-up emails and syncing data into downstream workflows. Optiverse markets a dedicated sales configuration that turns meeting content into CRM enrichment, pipeline updates and assigned follow-up tasks, and the company states it offers a large catalog of integrations spanning transcripts, email, meetings, CRM and messaging. It is offered as a cloud product for SMEs and an on-premise option for larger enterprises. On the compliance side, Optiverse emphasizes Swiss hosting, enterprise-grade security, GDPR and Swiss FADP alignment, ISO 27001 certification, and a stated policy of not using customer data for AI model training. The product is actively operating in 2025/2026, with the company reporting daily meeting usage and B2B pilots and having received Swiss startup funding and recognition. Pricing varies by plan. Check the official website for current pricing.
Best suited for
EvaluAgent is a free tier with paid upgrades (paid); Optiverse is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | EvaluAgent | Optiverse |
|---|---|---|
| Core capability | Automatic voice-call transcription with multi-language support | OptiAgent assistant producing transcripts, summaries and action items in 45+ languages |
| Standout feature | AutoQA scoring of 100% of conversations using customizable drag-and-drop scorecards | Capture for virtual meetings (Zoom, Teams, Meet) and in-person recordings |
| Team usage | Conversation intelligence: sentiment analysis, intent detection, and summarization | Follow-up email drafting and automatic task creation in boards |
| Integrations | Reason-for-contact classification and predictive metrics (CSAT/NPS/resolution) | CRM enrichment and sales-pipeline workflow automation |
| Languages & capture | AI-agent observability to flag hallucinations, missed intents, and quality issues | Broad catalog of integrations across transcripts, email, CRM and messaging |
| Best-fit workflow | Coaching workflows, calibration, and dashboards built on QA insights | Cloud and on-premise deployment options |
EvaluAgent
Choose EvaluAgent if you need automatically score and audit 100% of customer service calls and chats for quality and compliance — strengths include transcribes and analyzes every interaction across voice, chat, email, and tickets rather than a small manual sample.
Optiverse
Choose Optiverse if you need automating meeting notes and action items for swiss and european teams — strengths include swiss-hosted with strong privacy positioning (gdpr, fadp, iso 27001).
EvaluAgent
Optiverse
It depends on your workflow. EvaluAgent is strong for automatically score and audit 100% of customer service calls and chats for quality and compliance, while Optiverse is strong for automating meeting notes and action items for swiss and european teams. Both transcribe and summarize meetings.
EvaluAgent is a free tier with paid upgrades and Optiverse is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Yes. Many teams run more than one meeting assistant when the workflows are complementary.
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