EvaluAgent: EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets. OpenWhispr: Open-source, privacy-first voice-to-text desktop app for Mac, Windows, and Linux that also transcribes meetings into AI-organized notes. Below, they line up on price, capture method, and how each fits a real meeting stack.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist EvaluAgent when automatically score and audit 100% of customer service calls and chats for quality and compliance matters most, and OpenWhispr when turning rough in-meeting notes into structured summaries and action items matters most. Test each on your own meetings; the right choice tends to become obvious quickly.
EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets.
Open-source, privacy-first voice-to-text desktop app for Mac, Windows, and Linux that also transcribes meetings into AI-organized notes.
EvaluAgent is a UK-based quality assurance and performance-improvement platform built for contact centers, BPOs, QA leads, team managers, and frontline agents. It captures interactions from connected CCaaS, CRM, and helpdesk systems, then transcribes voice calls to text and processes chats, emails, and tickets so every conversation can be reviewed rather than just a manual sample. Its AutoQA engine uses customizable drag-and-drop scorecards to automatically evaluate interactions, applying auto-fail logic and weighting that mirror how a team grades quality. A conversation-intelligence layer adds sentiment analysis, reason-for-contact classification, intent detection, summarization, predictive metrics, and customer-vulnerability signals. Insights flow into coaching plans, performance tracking, and agent feedback. The platform also offers AI-agent observability to detect issues in automated conversations, plus calibration and reporting tools. It integrates with systems such as Genesys, Five9, NICE CXone, Talkdesk, Amazon Connect, Salesforce, and Zendesk, and lists enterprise security credentials including SOC 2 Type II and ISO 27001.
Best suited for
OpenWhispr is an open-source desktop application for macOS, Windows, and Linux that converts speech to text and includes a meeting notes capability built on the same engine. Its core function is global-hotkey dictation that inserts transcribed text at the cursor in any application, but it also ships an AI Notepad for meetings, an AI Chat that can reference past meetings, and an audio upload feature for transcribing recorded files. For meetings it captures the computer's audio directly rather than sending a bot into the call, transcribes the conversation in the background, and combines rough notes with the transcript to produce structured minutes that highlight decisions, action items, and next steps. Transcription can run locally using bundled Whisper and NVIDIA Parakeet models or connect to cloud models with a bring-your-own-key setup, and the project emphasizes that audio can be processed and discarded for privacy. The codebase is publicly available on GitHub and the app is actively maintained through 2026. It is aimed at developers, writers, and individuals or small teams who want a private, auditable, cross-platform transcription and meeting-notes tool. Pricing varies by plan. Check the official website for current pricing.
Best suited for
EvaluAgent is a free tier with paid upgrades (paid); OpenWhispr is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | EvaluAgent | OpenWhispr |
|---|---|---|
| Core capability | Automatic voice-call transcription with multi-language support | Open-source and auditable, with code published on GitHub |
| Standout feature | AutoQA scoring of 100% of conversations using customizable drag-and-drop scorecards | Cross-platform desktop app for macOS, Windows, and Linux |
| Team usage | Conversation intelligence: sentiment analysis, intent detection, and summarization | Local transcription via bundled Whisper and NVIDIA Parakeet models |
| Integrations | Reason-for-contact classification and predictive metrics (CSAT/NPS/resolution) | Bring-your-own-key cloud model option for flexibility |
| Languages & capture | AI-agent observability to flag hallucinations, missed intents, and quality issues | AI Notepad that turns rough meeting notes plus transcript into structured minutes |
| Best-fit workflow | Coaching workflows, calibration, and dashboards built on QA insights | Full-text search and AI Chat across captured meetings |
EvaluAgent
Choose EvaluAgent if you need automatically score and audit 100% of customer service calls and chats for quality and compliance — strengths include transcribes and analyzes every interaction across voice, chat, email, and tickets rather than a small manual sample.
OpenWhispr
Choose OpenWhispr if you need privately transcribing computer-audio meetings without a bot joining the call — strengths include fully open source, so users can inspect and self-host the code.
EvaluAgent
OpenWhispr
It depends on your workflow. EvaluAgent is strong for automatically score and audit 100% of customer service calls and chats for quality and compliance, while OpenWhispr is strong for privately transcribing computer-audio meetings without a bot joining the call. Both transcribe and summarize meetings.
EvaluAgent is a free tier with paid upgrades and OpenWhispr is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
You can — some teams pair them when each covers a different part of the meeting workflow.
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