EvaluAgent: EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets. Olovka AI: AI lecture recorder for students that captures, transcribes, and summarizes classes into organized notes. The right pick comes down to team size, budget, and the workflows you want to automate.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist EvaluAgent when automatically score and audit 100% of customer service calls and chats for quality and compliance matters most, and Olovka AI when converting youtube and online-course videos into organized notes matters most. Trial each on a few real meetings before you commit — the better fit usually shows fast.
EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets.
AI lecture recorder for students that captures, transcribes, and summarizes classes into organized notes.
EvaluAgent is a UK-based quality assurance and performance-improvement platform built for contact centers, BPOs, QA leads, team managers, and frontline agents. It captures interactions from connected CCaaS, CRM, and helpdesk systems, then transcribes voice calls to text and processes chats, emails, and tickets so every conversation can be reviewed rather than just a manual sample. Its AutoQA engine uses customizable drag-and-drop scorecards to automatically evaluate interactions, applying auto-fail logic and weighting that mirror how a team grades quality. A conversation-intelligence layer adds sentiment analysis, reason-for-contact classification, intent detection, summarization, predictive metrics, and customer-vulnerability signals. Insights flow into coaching plans, performance tracking, and agent feedback. The platform also offers AI-agent observability to detect issues in automated conversations, plus calibration and reporting tools. It integrates with systems such as Genesys, Five9, NICE CXone, Talkdesk, Amazon Connect, Salesforce, and Zendesk, and lists enterprise security credentials including SOC 2 Type II and ISO 27001.
Best suited for
Olovka AI is an AI lecture note-taking tool aimed at students who want to focus on listening rather than writing during class. The app records lectures with the goal of high transcription accuracy, provides real-time transcript conversion while recording, and then automatically produces structured, organized notes from the session. It accepts multiple input formats, including live classroom recordings, YouTube videos, and uploaded audio or PDF documents, so students can process both in-person lectures and online course material in one place. A notable capability is assignment detection, where the tool flags homework and tasks mentioned during a lecture so they are not missed. Generated notes are editable and printable, allowing students to refine them and study offline. The service offers free sign-up via Google authentication and runs on AI from OpenAI, with a flashcard feature listed as planned. Olovka positions itself squarely in the education niche for note capture and study, and is marketed toward students at a range of universities. It is best suited to individual learners rather than professional meeting documentation. Pricing varies by plan. Check the official website for current pricing.
Best suited for
EvaluAgent is a free tier with paid upgrades (paid); Olovka AI is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | EvaluAgent | Olovka AI |
|---|---|---|
| Core capability | Automatic voice-call transcription with multi-language support | Google sign-in for quick onboarding |
| Standout feature | AutoQA scoring of 100% of conversations using customizable drag-and-drop scorecards | Live lecture recording with real-time transcription |
| Team usage | Conversation intelligence: sentiment analysis, intent detection, and summarization | Automatic AI-generated structured notes from lectures |
| Integrations | Reason-for-contact classification and predictive metrics (CSAT/NPS/resolution) | Multiple inputs: live recordings, YouTube links, and uploaded audio or PDFs |
| Languages & capture | AI-agent observability to flag hallucinations, missed intents, and quality issues | Assignment and homework detection from lecture audio |
| Best-fit workflow | Coaching workflows, calibration, and dashboards built on QA insights | Editable and printable notes for offline study |
EvaluAgent
Choose EvaluAgent if you need automatically score and audit 100% of customer service calls and chats for quality and compliance — strengths include transcribes and analyzes every interaction across voice, chat, email, and tickets rather than a small manual sample.
Olovka AI
Choose Olovka AI if you need recording and transcribing in-person university lectures — strengths include purpose-built for student lecture capture and study.
EvaluAgent
Olovka AI
It depends on your workflow. EvaluAgent is strong for automatically score and audit 100% of customer service calls and chats for quality and compliance, while Olovka AI is strong for recording and transcribing in-person university lectures. Both transcribe and summarize meetings.
EvaluAgent is a free tier with paid upgrades and Olovka AI is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
You can — some teams pair them when each covers a different part of the meeting workflow.
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