EvaluAgent: EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets. Notewise: Handwriting and PDF note-taking app for Apple devices with AI audio transcription for lectures and meetings. Here's where each one pulls ahead on pricing, features, and the meetings it suits best.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist EvaluAgent when automatically score and audit 100% of customer service calls and chats for quality and compliance matters most, and Notewise when annotating course pdfs and slides with synced audio matters most. Try them side by side on real calls before deciding — needs vary by team.
EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets.
Handwriting and PDF note-taking app for Apple devices with AI audio transcription for lectures and meetings.
EvaluAgent is a UK-based quality assurance and performance-improvement platform built for contact centers, BPOs, QA leads, team managers, and frontline agents. It captures interactions from connected CCaaS, CRM, and helpdesk systems, then transcribes voice calls to text and processes chats, emails, and tickets so every conversation can be reviewed rather than just a manual sample. Its AutoQA engine uses customizable drag-and-drop scorecards to automatically evaluate interactions, applying auto-fail logic and weighting that mirror how a team grades quality. A conversation-intelligence layer adds sentiment analysis, reason-for-contact classification, intent detection, summarization, predictive metrics, and customer-vulnerability signals. Insights flow into coaching plans, performance tracking, and agent feedback. The platform also offers AI-agent observability to detect issues in automated conversations, plus calibration and reporting tools. It integrates with systems such as Genesys, Five9, NICE CXone, Talkdesk, Amazon Connect, Salesforce, and Zendesk, and lists enterprise security credentials including SOC 2 Type II and ISO 27001.
Best suited for
Notewise is a note-taking app for iPhone, iPad, Mac, and Vision Pro that combines handwritten notes and PDF annotation with AI features for students and other learners. It offers low-latency handwriting with palm rejection, multiple pen and highlighter styles, shape and table tools, and image insertion, alongside PDF markup and annotation. Its AI capabilities include audio transcription that turns lectures, meetings, and memos into text, with the transcription synced to the moment in your handwritten notes so you can tap a note and hear what was being said. Notewise also provides handwriting OCR across more than 20 languages, letting users search across handwriting, typed notes, audio transcripts, and PDFs in one place. Additional AI tools include a chat interface to query your notes, context-aware question answering on highlighted content, and auto-generated audio summaries of notes. Real-time collaboration in shared notebooks and cloud sync across devices round out the feature set. Notewise is well suited to students who take handwritten lecture notes on an iPad and want recorded audio transcribed and tied back to what they wrote, with export to PDF and other formats. Pricing varies by plan. Check the official website for current pricing.
Best suited for
EvaluAgent is a free tier with paid upgrades (paid); Notewise is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | EvaluAgent | Notewise |
|---|---|---|
| Core capability | Automatic voice-call transcription with multi-language support | AI audio transcription of lectures and meetings synced to handwritten notes |
| Standout feature | AutoQA scoring of 100% of conversations using customizable drag-and-drop scorecards | Low-latency handwriting with palm rejection plus PDF annotation |
| Team usage | Conversation intelligence: sentiment analysis, intent detection, and summarization | Handwriting OCR across more than 20 languages with unified search |
| Integrations | Reason-for-contact classification and predictive metrics (CSAT/NPS/resolution) | AI chat to query notes and context-aware Q&A on highlighted content |
| Languages & capture | AI-agent observability to flag hallucinations, missed intents, and quality issues | Auto-generated audio summaries of notes |
| Best-fit workflow | Coaching workflows, calibration, and dashboards built on QA insights | Real-time collaboration in shared notebooks and cross-device cloud sync |
EvaluAgent
Choose EvaluAgent if you need automatically score and audit 100% of customer service calls and chats for quality and compliance — strengths include transcribes and analyzes every interaction across voice, chat, email, and tickets rather than a small manual sample.
Notewise
Choose Notewise if you need handwriting lecture notes on an ipad while recording and transcribing class audio — strengths include ties lecture audio transcription directly to the moment in handwritten notes.
EvaluAgent
Notewise
It depends on your workflow. EvaluAgent is strong for automatically score and audit 100% of customer service calls and chats for quality and compliance, while Notewise is strong for handwriting lecture notes on an ipad while recording and transcribing class audio. Both transcribe and summarize meetings.
EvaluAgent is a free tier with paid upgrades and Notewise is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Often yes: teams combine tools when one handles capture and another handles analysis.
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