EvaluAgent: EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets. Noteo.ai: AI meeting transcription and summary tool for Google Meet, Zoom, Teams, and Webex that also covers lectures, webinars, training sessions, and interviews. Here's where each one pulls ahead on pricing, features, and the meetings it suits best.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist EvaluAgent when automatically score and audit 100% of customer service calls and chats for quality and compliance matters most, and Noteo.ai when educators and students capturing lectures, webinars, and training sessions matters most. Run both through a week of actual calls to see which suits your workflow.
EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets.
AI meeting transcription and summary tool for Google Meet, Zoom, Teams, and Webex that also covers lectures, webinars, training sessions, and interviews.
EvaluAgent is a UK-based quality assurance and performance-improvement platform built for contact centers, BPOs, QA leads, team managers, and frontline agents. It captures interactions from connected CCaaS, CRM, and helpdesk systems, then transcribes voice calls to text and processes chats, emails, and tickets so every conversation can be reviewed rather than just a manual sample. Its AutoQA engine uses customizable drag-and-drop scorecards to automatically evaluate interactions, applying auto-fail logic and weighting that mirror how a team grades quality. A conversation-intelligence layer adds sentiment analysis, reason-for-contact classification, intent detection, summarization, predictive metrics, and customer-vulnerability signals. Insights flow into coaching plans, performance tracking, and agent feedback. The platform also offers AI-agent observability to detect issues in automated conversations, plus calibration and reporting tools. It integrates with systems such as Genesys, Five9, NICE CXone, Talkdesk, Amazon Connect, Salesforce, and Zendesk, and lists enterprise security credentials including SOC 2 Type II and ISO 27001.
Best suited for
Noteo.ai is an AI-powered meeting transcription and summarization tool that automatically captures and analyzes virtual meetings across Google Meet, Zoom, Microsoft Teams, and Webex. Beyond standard business meetings, the platform explicitly supports lectures, webinars, and training sessions for educational use, as well as sales calls, legal consultations, interviews, and research work, making it relevant to teams in business, education, sales, legal, and hybrid-work settings. Core capabilities include real-time transcription with speaker identification and AI-generated summaries that extract decisions and action items from a conversation. Transcripts are stored in a searchable meeting archive with full-text search so users can quickly locate past discussions, and integrations connect Noteo.ai with tools such as Slack, Notion, Google Drive, and Microsoft 365 to fit existing workflows. The product supports more than 50 languages, broadening its usefulness for international teams. On security and privacy, Noteo.ai describes enterprise-grade protections including AES-256 encryption, GDPR compliance, and SOC 2 Type II certification, and states it does not train AI models on user data while offering custom data retention policies. The service is actively operating and offers a free plan to get started, with additional paid options available. Pricing varies by plan. Check the official website for current pricing.
Best suited for
EvaluAgent is a free tier with paid upgrades (paid); Noteo.ai is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | EvaluAgent | Noteo.ai |
|---|---|---|
| Core capability | Automatic voice-call transcription with multi-language support | Auto-join transcription for Google Meet, Zoom, Microsoft Teams, and Webex |
| Standout feature | AutoQA scoring of 100% of conversations using customizable drag-and-drop scorecards | Real-time transcription with speaker identification |
| Team usage | Conversation intelligence: sentiment analysis, intent detection, and summarization | AI summaries that extract decisions and action items |
| Integrations | Reason-for-contact classification and predictive metrics (CSAT/NPS/resolution) | Searchable meeting archive with full-text search |
| Languages & capture | AI-agent observability to flag hallucinations, missed intents, and quality issues | Support for 50+ languages |
| Best-fit workflow | Coaching workflows, calibration, and dashboards built on QA insights | Integrations with Slack, Notion, Google Drive, and Microsoft 365 |
EvaluAgent
Choose EvaluAgent if you need automatically score and audit 100% of customer service calls and chats for quality and compliance — strengths include transcribes and analyzes every interaction across voice, chat, email, and tickets rather than a small manual sample.
Noteo.ai
Choose Noteo.ai if you need teams transcribing and summarizing meetings across meet, zoom, teams, and webex — strengths include works across all four major conferencing platforms plus educational sessions like lectures and webinars.
EvaluAgent
Noteo.ai
It depends on your workflow. EvaluAgent is strong for automatically score and audit 100% of customer service calls and chats for quality and compliance, while Noteo.ai is strong for teams transcribing and summarizing meetings across meet, zoom, teams, and webex. Both transcribe and summarize meetings.
EvaluAgent is a free tier with paid upgrades and Noteo.ai is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Yes. Many teams run more than one meeting assistant when the workflows are complementary.
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