EvaluAgent: EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets. NoteMeeting: AI meeting notetaker and live voice translator delivered as a Chrome extension and desktop app, supporting Google Meet, Zoom, and Microsoft Teams. The right pick comes down to team size, budget, and the workflows you want to automate.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist EvaluAgent when automatically score and audit 100% of customer service calls and chats for quality and compliance matters most, and NoteMeeting when capturing calls across google meet, zoom, and teams from one tool matters most. Test each on your own meetings; the right choice tends to become obvious quickly.
EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets.
AI meeting notetaker and live voice translator delivered as a Chrome extension and desktop app, supporting Google Meet, Zoom, and Microsoft Teams.
EvaluAgent is a UK-based quality assurance and performance-improvement platform built for contact centers, BPOs, QA leads, team managers, and frontline agents. It captures interactions from connected CCaaS, CRM, and helpdesk systems, then transcribes voice calls to text and processes chats, emails, and tickets so every conversation can be reviewed rather than just a manual sample. Its AutoQA engine uses customizable drag-and-drop scorecards to automatically evaluate interactions, applying auto-fail logic and weighting that mirror how a team grades quality. A conversation-intelligence layer adds sentiment analysis, reason-for-contact classification, intent detection, summarization, predictive metrics, and customer-vulnerability signals. Insights flow into coaching plans, performance tracking, and agent feedback. The platform also offers AI-agent observability to detect issues in automated conversations, plus calibration and reporting tools. It integrates with systems such as Genesys, Five9, NICE CXone, Talkdesk, Amazon Connect, Salesforce, and Zendesk, and lists enterprise security credentials including SOC 2 Type II and ISO 27001.
Best suited for
NoteMeeting is an AI meeting note taker that combines automatic transcription, AI summarization, and live voice translation, distributed as a Chrome extension as well as a desktop application for macOS and Windows. The Chrome extension works with Google Meet, Zoom, and Microsoft Teams calls, transcribing conversations in real time and then producing AI-generated summaries that pull out action items and decisions once the meeting concludes. A distinguishing capability is its live bidirectional voice translation, which the product positions for Vietnamese-English communication and broader multilingual meetings, making it relevant for cross-language teams and international calls. The desktop application extends platform coverage to additional tools such as Skype and Discord, giving users a way to capture conversations outside the browser. NoteMeeting emphasizes a quick setup and provides searchable summaries so users can return to past meetings and find key points. It targets product managers, founders, and distributed teams who need both accurate notes and real-time language support during meetings, positioning itself as a notetaker that addresses transcription, summarization, and translation in a single workflow rather than transcription alone. Pricing varies by plan. Check the official website for current pricing.
Best suited for
EvaluAgent is a free tier with paid upgrades (paid); NoteMeeting is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | EvaluAgent | NoteMeeting |
|---|---|---|
| Core capability | Automatic voice-call transcription with multi-language support | Real-time transcription for Google Meet, Zoom, and Microsoft Teams |
| Standout feature | AutoQA scoring of 100% of conversations using customizable drag-and-drop scorecards | AI summaries with extracted action items and decisions |
| Team usage | Conversation intelligence: sentiment analysis, intent detection, and summarization | Live bidirectional voice translation during meetings |
| Integrations | Reason-for-contact classification and predictive metrics (CSAT/NPS/resolution) | Chrome extension plus desktop apps for macOS and Windows |
| Languages & capture | AI-agent observability to flag hallucinations, missed intents, and quality issues | Desktop coverage for additional platforms such as Skype and Discord |
| Best-fit workflow | Coaching workflows, calibration, and dashboards built on QA insights | Searchable meeting summaries and history |
EvaluAgent
Choose EvaluAgent if you need automatically score and audit 100% of customer service calls and chats for quality and compliance — strengths include transcribes and analyzes every interaction across voice, chat, email, and tickets rather than a small manual sample.
NoteMeeting
Choose NoteMeeting if you need cross-language meetings that need live translation alongside notes — strengths include combines transcription, summarization, and live translation in one tool.
EvaluAgent
NoteMeeting
It depends on your workflow. EvaluAgent is strong for automatically score and audit 100% of customer service calls and chats for quality and compliance, while NoteMeeting is strong for cross-language meetings that need live translation alongside notes. Both transcribe and summarize meetings.
EvaluAgent is a free tier with paid upgrades and NoteMeeting is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Often yes: teams combine tools when one handles capture and another handles analysis.
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