EvaluAgent: EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets. Notee: Mobile-first AI voice recorder and note taker that transcribes and summarizes meetings, lectures, and interviews with speaker identification. Below, they line up on price, capture method, and how each fits a real meeting stack.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist EvaluAgent when automatically score and audit 100% of customer service calls and chats for quality and compliance matters most, and Notee when capturing lectures or interviews with speaker labels matters most. Run both through a week of actual calls to see which suits your workflow.
EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets.
Mobile-first AI voice recorder and note taker that transcribes and summarizes meetings, lectures, and interviews with speaker identification.
EvaluAgent is a UK-based quality assurance and performance-improvement platform built for contact centers, BPOs, QA leads, team managers, and frontline agents. It captures interactions from connected CCaaS, CRM, and helpdesk systems, then transcribes voice calls to text and processes chats, emails, and tickets so every conversation can be reviewed rather than just a manual sample. Its AutoQA engine uses customizable drag-and-drop scorecards to automatically evaluate interactions, applying auto-fail logic and weighting that mirror how a team grades quality. A conversation-intelligence layer adds sentiment analysis, reason-for-contact classification, intent detection, summarization, predictive metrics, and customer-vulnerability signals. Insights flow into coaching plans, performance tracking, and agent feedback. The platform also offers AI-agent observability to detect issues in automated conversations, plus calibration and reporting tools. It integrates with systems such as Genesys, Five9, NICE CXone, Talkdesk, Amazon Connect, Salesforce, and Zendesk, and lists enterprise security credentials including SOC 2 Type II and ISO 27001.
Best suited for
Notee is a mobile-first AI voice recorder, transcriber, and summary app developed by GM UniverseApps Limited for capturing meetings, lectures, interviews, and voice notes. Users record audio on their phone (with Apple Watch support on iOS), and Notee automatically converts speech to text, producing clear transcripts, concise summaries, and action items. It includes live audio transcription and smart voice dictation for real-time speech-to-text, speaker identification to track who is speaking during a discussion, and an intelligent keyword search plus an Ask AI feature for finding what was said across historical recordings. Notes can be exported as PDF, DOC text, or WAV audio and shared directly to tools such as Slack, Google Docs, and Notion. The app is available on iOS (iPhone and Apple Watch) and Android. Notee positions itself for business professionals and executives who want discussions turned into documented meeting minutes, as well as students and educators using it for lecture capture and summarization. The developer states that recordings and transcripts remain private and that user data is never shared. Pricing varies by plan. Check the official website for current pricing.
Best suited for
EvaluAgent is a free tier with paid upgrades (paid); Notee is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | EvaluAgent | Notee |
|---|---|---|
| Core capability | Automatic voice-call transcription with multi-language support | Live audio transcription and smart voice dictation |
| Standout feature | AutoQA scoring of 100% of conversations using customizable drag-and-drop scorecards | AI summaries with automatic action items |
| Team usage | Conversation intelligence: sentiment analysis, intent detection, and summarization | Speaker identification |
| Integrations | Reason-for-contact classification and predictive metrics (CSAT/NPS/resolution) | Keyword search and Ask AI across past recordings |
| Languages & capture | AI-agent observability to flag hallucinations, missed intents, and quality issues | Export as PDF, DOC text, or WAV and share to Slack, Google Docs, and Notion |
| Best-fit workflow | Coaching workflows, calibration, and dashboards built on QA insights | iOS (iPhone and Apple Watch) and Android availability |
EvaluAgent
Choose EvaluAgent if you need automatically score and audit 100% of customer service calls and chats for quality and compliance — strengths include transcribes and analyzes every interaction across voice, chat, email, and tickets rather than a small manual sample.
Notee
Choose Notee if you need recording and summarizing in-person meetings on a phone — strengths include mobile-first with apple watch support for quick capture.
EvaluAgent
Notee
It depends on your workflow. EvaluAgent is strong for automatically score and audit 100% of customer service calls and chats for quality and compliance, while Notee is strong for recording and summarizing in-person meetings on a phone. Both transcribe and summarize meetings.
EvaluAgent is a free tier with paid upgrades and Notee is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Yes. Many teams run more than one meeting assistant when the workflows are complementary.
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