EvaluAgent: EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets. Note67: A private, local-first desktop app that records meetings, transcribes them on-device with Whisper, and generates AI summaries via local models. The right pick comes down to team size, budget, and the workflows you want to automate.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist EvaluAgent when automatically score and audit 100% of customer service calls and chats for quality and compliance matters most, and Note67 when capturing meeting notes where data cannot leave the device for compliance reasons matters most. Try them side by side on real calls before deciding — needs vary by team.
EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets.
A private, local-first desktop app that records meetings, transcribes them on-device with Whisper, and generates AI summaries via local models.
EvaluAgent is a UK-based quality assurance and performance-improvement platform built for contact centers, BPOs, QA leads, team managers, and frontline agents. It captures interactions from connected CCaaS, CRM, and helpdesk systems, then transcribes voice calls to text and processes chats, emails, and tickets so every conversation can be reviewed rather than just a manual sample. Its AutoQA engine uses customizable drag-and-drop scorecards to automatically evaluate interactions, applying auto-fail logic and weighting that mirror how a team grades quality. A conversation-intelligence layer adds sentiment analysis, reason-for-contact classification, intent detection, summarization, predictive metrics, and customer-vulnerability signals. Insights flow into coaching plans, performance tracking, and agent feedback. The platform also offers AI-agent observability to detect issues in automated conversations, plus calibration and reporting tools. It integrates with systems such as Genesys, Five9, NICE CXone, Talkdesk, Amazon Connect, Salesforce, and Zendesk, and lists enterprise security credentials including SOC 2 Type II and ISO 27001.
Best suited for
Note67 is a privacy-focused, local-first meeting notes assistant for desktop. It captures meeting audio, transcribes it on-device using Whisper, and produces AI-generated summaries through locally run language models via Ollama, so audio and transcripts can remain on the user's machine rather than being sent to the cloud. The app captures both microphone and system audio, and it works to separate the user's own voice from other meeting participants. It is built as a native desktop application using a Rust and Tauri foundation with a React and TypeScript front end, and an associated open-source repository is published on GitHub. Note67 is positioned for people who handle confidential conversations and have compliance or privacy constraints, such as consultants, legal professionals, and healthcare workers, as well as anyone who prefers not to rely on cloud transcription services. It supports recent versions of macOS and Windows. Because processing happens locally, the product emphasizes operating without mandatory accounts or subscriptions and keeping meeting data on the device. Pricing varies by plan. Check the official website for current pricing.
Best suited for
EvaluAgent is a free tier with paid upgrades (paid); Note67 is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | EvaluAgent | Note67 |
|---|---|---|
| Core capability | Automatic voice-call transcription with multi-language support | Local on-device transcription using Whisper |
| Standout feature | AutoQA scoring of 100% of conversations using customizable drag-and-drop scorecards | AI summaries generated by local language models via Ollama |
| Team usage | Conversation intelligence: sentiment analysis, intent detection, and summarization | Captures both microphone and system audio |
| Integrations | Reason-for-contact classification and predictive metrics (CSAT/NPS/resolution) | Separates the user's voice from other meeting participants |
| Languages & capture | AI-agent observability to flag hallucinations, missed intents, and quality issues | Native desktop app for macOS and Windows |
| Best-fit workflow | Coaching workflows, calibration, and dashboards built on QA insights | Privacy-first design that keeps audio on the device |
EvaluAgent
Choose EvaluAgent if you need automatically score and audit 100% of customer service calls and chats for quality and compliance — strengths include transcribes and analyzes every interaction across voice, chat, email, and tickets rather than a small manual sample.
Note67
Choose Note67 if you need recording and summarizing confidential client or internal meetings — strengths include local processing keeps meeting audio and transcripts on the user's machine.
EvaluAgent
Note67
It depends on your workflow. EvaluAgent is strong for automatically score and audit 100% of customer service calls and chats for quality and compliance, while Note67 is strong for recording and summarizing confidential client or internal meetings. Both transcribe and summarize meetings.
EvaluAgent is a free tier with paid upgrades and Note67 is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Yes. Many teams run more than one meeting assistant when the workflows are complementary.
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