EvaluAgent: EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets. Notah: Notah is an AI meeting notes and transcription assistant built for Arabic and bilingual Arabic-English teams across the MENA region, turning conversations into searchable transcripts, summaries, and action items. This comparison weighs them on pricing, features, and everyday workflow fit.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist EvaluAgent when automatically score and audit 100% of customer service calls and chats for quality and compliance matters most, and Notah when organizations needing arabic-dialect-aware transcription and summaries for zoom, teams, meet, or webex calls matters most. Try them side by side on real calls before deciding — needs vary by team.
EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets.
Notah is an AI meeting notes and transcription assistant built for Arabic and bilingual Arabic-English teams across the MENA region, turning conversations into searchable transcripts, summaries, and action items.
EvaluAgent is a UK-based quality assurance and performance-improvement platform built for contact centers, BPOs, QA leads, team managers, and frontline agents. It captures interactions from connected CCaaS, CRM, and helpdesk systems, then transcribes voice calls to text and processes chats, emails, and tickets so every conversation can be reviewed rather than just a manual sample. Its AutoQA engine uses customizable drag-and-drop scorecards to automatically evaluate interactions, applying auto-fail logic and weighting that mirror how a team grades quality. A conversation-intelligence layer adds sentiment analysis, reason-for-contact classification, intent detection, summarization, predictive metrics, and customer-vulnerability signals. Insights flow into coaching plans, performance tracking, and agent feedback. The platform also offers AI-agent observability to detect issues in automated conversations, plus calibration and reporting tools. It integrates with systems such as Genesys, Five9, NICE CXone, Talkdesk, Amazon Connect, Salesforce, and Zendesk, and lists enterprise security credentials including SOC 2 Type II and ISO 27001.
Best suited for
Notah is an AI meeting assistant developed specifically for the Middle East and North Africa (MENA) region, with a stated focus on Arabic and bilingual Arabic-English teams in markets such as Saudi Arabia and the UAE. Rather than treating Arabic as an afterthought, the product positions itself around regional Arabic dialect coverage and Arabic-English code-switching, the kind of mixed-language conversations common in MENA business settings. Notah records meetings and voice notes and turns them into searchable transcripts, AI-generated summaries, extracted action items, and visual mind maps, creating a searchable record of decisions and follow-ups. It works through a Chrome extension and a web app that runs in desktop and mobile browsers, and supports both online and in-person meetings. According to its own site, Notah integrates with common conferencing platforms including Zoom, Microsoft Teams, Google Meet, and Webex, plus the Saudi work platform Beem, and connects to Google Calendar and Microsoft Outlook so it can join scheduled meetings. The company emphasizes regional considerations such as MENA data residency options and compliance with local data-protection expectations. Notah offers a free tier to get started, with paid plans available for additional capabilities. It is a live, operating product as of 2025/2026. Pricing varies by plan. Check the official website for current pricing.
Best suited for
EvaluAgent is a free tier with paid upgrades (paid); Notah is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | EvaluAgent | Notah |
|---|---|---|
| Core capability | Automatic voice-call transcription with multi-language support | AI transcription of meetings and voice notes for Arabic, English, and mixed Arabic-English conversations |
| Standout feature | AutoQA scoring of 100% of conversations using customizable drag-and-drop scorecards | AI-generated meeting summaries with extracted action items and key decisions |
| Team usage | Conversation intelligence: sentiment analysis, intent detection, and summarization | Searchable transcripts and meeting archive |
| Integrations | Reason-for-contact classification and predictive metrics (CSAT/NPS/resolution) | Mind map visualization of meeting content |
| Languages & capture | AI-agent observability to flag hallucinations, missed intents, and quality issues | Chrome extension plus web app for desktop and mobile browsers |
| Best-fit workflow | Coaching workflows, calibration, and dashboards built on QA insights | Integrations with Zoom, Microsoft Teams, Google Meet, Webex, and the Beem platform |
EvaluAgent
Choose EvaluAgent if you need automatically score and audit 100% of customer service calls and chats for quality and compliance — strengths include transcribes and analyzes every interaction across voice, chat, email, and tickets rather than a small manual sample.
Notah
Choose Notah if you need bilingual arabic-english business teams in the mena region capturing meeting notes and decisions — strengths include purpose-built for arabic dialects and arabic-english code-switching, a gap in many global tools.
EvaluAgent
Notah
It depends on your workflow. EvaluAgent is strong for automatically score and audit 100% of customer service calls and chats for quality and compliance, while Notah is strong for bilingual arabic-english business teams in the mena region capturing meeting notes and decisions. Both transcribe and summarize meetings.
EvaluAgent is a free tier with paid upgrades and Notah is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Yes. Many teams run more than one meeting assistant when the workflows are complementary.
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