EvaluAgent: EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets. Nota: Nota is an AI note-taking and voice app for Apple devices that transcribes speech in real time and uses AI to refine, summarize, and reshape your notes. Here's where each one pulls ahead on pricing, features, and the meetings it suits best.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist EvaluAgent when automatically score and audit 100% of customer service calls and chats for quality and compliance matters most, and Nota when capturing voice brain dumps and ideas on the go, including from an apple watch matters most. Trial each on a few real meetings before you commit — the better fit usually shows fast.
EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets.
Nota is an AI note-taking and voice app for Apple devices that transcribes speech in real time and uses AI to refine, summarize, and reshape your notes.
EvaluAgent is a UK-based quality assurance and performance-improvement platform built for contact centers, BPOs, QA leads, team managers, and frontline agents. It captures interactions from connected CCaaS, CRM, and helpdesk systems, then transcribes voice calls to text and processes chats, emails, and tickets so every conversation can be reviewed rather than just a manual sample. Its AutoQA engine uses customizable drag-and-drop scorecards to automatically evaluate interactions, applying auto-fail logic and weighting that mirror how a team grades quality. A conversation-intelligence layer adds sentiment analysis, reason-for-contact classification, intent detection, summarization, predictive metrics, and customer-vulnerability signals. Insights flow into coaching plans, performance tracking, and agent feedback. The platform also offers AI-agent observability to detect issues in automated conversations, plus calibration and reporting tools. It integrates with systems such as Genesys, Five9, NICE CXone, Talkdesk, Amazon Connect, Salesforce, and Zendesk, and lists enterprise security credentials including SOC 2 Type II and ISO 27001.
Best suited for
Nota, made by Hue Network, Inc., is a note-taking and voice-capture app built for the Apple ecosystem. It lets you record voice memos, brain dumps, meetings, and conversations and transcribes them in real time, with multilingual transcription support (the website cites 45 languages). Beyond voice, you can type in a clean editor, sketch with Apple Pencil, or scan documents, whiteboards, business cards, and receipts using OCR. Built-in AI assists let you rewrite, expand, summarize, clarify, polish, and reshape selected text, and users can choose between available models (Gemini, Claude, or OpenAI) or bring their own key. It runs across iPhone, iPad, Mac, and Apple Watch, with dictation supported directly from the watch. A free tier offers unlimited local notes, voice capture, AI, and drawing on-device with no account required; a Pro subscription adds cloud sync across devices, higher AI usage limits, more transcription time, and collaboration features. It is aimed at founders, creatives, operators, and anyone who wants flexible thought capture.
Best suited for
EvaluAgent is a free tier with paid upgrades (paid); Nota is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | EvaluAgent | Nota |
|---|---|---|
| Core capability | Automatic voice-call transcription with multi-language support | Real-time multilingual voice transcription (cited at 45 languages) |
| Standout feature | AutoQA scoring of 100% of conversations using customizable drag-and-drop scorecards | AI assists to rewrite, expand, summarize, clarify, and reshape notes |
| Team usage | Conversation intelligence: sentiment analysis, intent detection, and summarization | Multiple capture modes: voice, typing, Apple Pencil sketching, and OCR scanning |
| Integrations | Reason-for-contact classification and predictive metrics (CSAT/NPS/resolution) | Choice of AI models (Gemini, Claude, OpenAI) with bring-your-own-key option |
| Languages & capture | AI-agent observability to flag hallucinations, missed intents, and quality issues | Cross-device support across iPhone, iPad, Mac, and Apple Watch |
| Best-fit workflow | Coaching workflows, calibration, and dashboards built on QA insights | Cloud sync and collaboration on the Pro tier |
EvaluAgent
Choose EvaluAgent if you need automatically score and audit 100% of customer service calls and chats for quality and compliance — strengths include transcribes and analyzes every interaction across voice, chat, email, and tickets rather than a small manual sample.
Nota
Choose Nota if you need recording and transcribing in-person meetings and conversations — strengths include free tier works fully on-device with no account required.
EvaluAgent
Nota
It depends on your workflow. EvaluAgent is strong for automatically score and audit 100% of customer service calls and chats for quality and compliance, while Nota is strong for recording and transcribing in-person meetings and conversations. Both transcribe and summarize meetings.
EvaluAgent is a free tier with paid upgrades and Nota is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Sure. Running both makes sense when their strengths don't overlap and the budget allows.
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