EvaluAgent: EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets. Noota: Recruiter-focused notetaker with structured interview notes/ATS sync Which one wins depends on your platform mix, budget, and how hands-off you want notes to be.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist EvaluAgent when automatically score and audit 100% of customer service calls and chats for quality and compliance matters most, and Noota when sales call documentation matters most. Trial each on a few real meetings before you commit — the better fit usually shows fast.
EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets.
Recruiter-focused notetaker with structured interview notes/ATS sync
EvaluAgent is a UK-based quality assurance and performance-improvement platform built for contact centers, BPOs, QA leads, team managers, and frontline agents. It captures interactions from connected CCaaS, CRM, and helpdesk systems, then transcribes voice calls to text and processes chats, emails, and tickets so every conversation can be reviewed rather than just a manual sample. Its AutoQA engine uses customizable drag-and-drop scorecards to automatically evaluate interactions, applying auto-fail logic and weighting that mirror how a team grades quality. A conversation-intelligence layer adds sentiment analysis, reason-for-contact classification, intent detection, summarization, predictive metrics, and customer-vulnerability signals. Insights flow into coaching plans, performance tracking, and agent feedback. The platform also offers AI-agent observability to detect issues in automated conversations, plus calibration and reporting tools. It integrates with systems such as Genesys, Five9, NICE CXone, Talkdesk, Amazon Connect, Salesforce, and Zendesk, and lists enterprise security credentials including SOC 2 Type II and ISO 27001.
Best suited for
Noota is an AI notetaker that records, transcribes, and summarizes meetings and interviews across major conferencing platforms, turning conversations into structured notes, summaries, and action items. It supports multiple languages and offers templates so different meeting types — sales calls, customer interviews, and especially hiring interviews — produce consistent, well-organized output. Noota can capture both online and, in some setups, in-person conversations, and it makes the resulting notes searchable so teams can revisit decisions later. It connects with CRMs and ATS/recruiting tools so meeting data flows into the systems teams already use, which is part of why it is popular with recruiting and sales teams that run many structured conversations. Rather than focusing only on generic notes, Noota leans into templated, role-specific documentation, making it a fit for teams that want repeatable interview and call write-ups without manual effort. Platforms: Zoom / Google Meet / Microsoft Teams. Integrations: Zoom, Google Meet, Microsoft Teams, HubSpot. Pricing varies by plan. Check the official website for current pricing.
Best suited for
EvaluAgent is a free tier with paid upgrades (paid); Noota is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | EvaluAgent | Noota |
|---|---|---|
| Core capability | Automatic voice-call transcription with multi-language support | Recording and transcription |
| Standout feature | AutoQA scoring of 100% of conversations using customizable drag-and-drop scorecards | AI summaries and action items |
| Team usage | Conversation intelligence: sentiment analysis, intent detection, and summarization | Templates for interviews and sales |
| Integrations | Reason-for-contact classification and predictive metrics (CSAT/NPS/resolution) | Multi-language support |
| Languages & capture | AI-agent observability to flag hallucinations, missed intents, and quality issues | CRM and ATS integrations |
| Best-fit workflow | Coaching workflows, calibration, and dashboards built on QA insights | Recording and transcription |
EvaluAgent
Choose EvaluAgent if you need automatically score and audit 100% of customer service calls and chats for quality and compliance — strengths include transcribes and analyzes every interaction across voice, chat, email, and tickets rather than a small manual sample.
Noota
Choose Noota if you need interview and hiring notes — strengths include strong templated notes for hiring and sales.
EvaluAgent
Noota
It depends on your workflow. EvaluAgent is strong for automatically score and audit 100% of customer service calls and chats for quality and compliance, while Noota is strong for interview and hiring notes. Both transcribe and summarize meetings.
EvaluAgent is a free tier with paid upgrades and Noota is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Sure. Running both makes sense when their strengths don't overlap and the budget allows.
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