EvaluAgent: EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets. Mr. Transcription: Japanese AI transcription service (文字起こしさん) that converts audio, video, images, and PDFs to text and can auto-summarize recordings into meeting minutes. Here's where each one pulls ahead on pricing, features, and the meetings it suits best.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist EvaluAgent when automatically score and audit 100% of customer service calls and chats for quality and compliance matters most, and Mr. Transcription when transcribing interviews and lectures with speaker separation matters most. Try them side by side on real calls before deciding — needs vary by team.
EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets.
Japanese AI transcription service (文字起こしさん) that converts audio, video, images, and PDFs to text and can auto-summarize recordings into meeting minutes.
EvaluAgent is a UK-based quality assurance and performance-improvement platform built for contact centers, BPOs, QA leads, team managers, and frontline agents. It captures interactions from connected CCaaS, CRM, and helpdesk systems, then transcribes voice calls to text and processes chats, emails, and tickets so every conversation can be reviewed rather than just a manual sample. Its AutoQA engine uses customizable drag-and-drop scorecards to automatically evaluate interactions, applying auto-fail logic and weighting that mirror how a team grades quality. A conversation-intelligence layer adds sentiment analysis, reason-for-contact classification, intent detection, summarization, predictive metrics, and customer-vulnerability signals. Insights flow into coaching plans, performance tracking, and agent feedback. The platform also offers AI-agent observability to detect issues in automated conversations, plus calibration and reporting tools. It integrates with systems such as Genesys, Five9, NICE CXone, Talkdesk, Amazon Connect, Salesforce, and Zendesk, and lists enterprise security credentials including SOC 2 Type II and ISO 27001.
Best suited for
Mr. Transcription (文字起こしさん) is a Japanese AI transcription service that converts audio, video, image, and PDF files into text directly in the browser. While it is a general-purpose transcription tool, it includes meeting-oriented capabilities: it can transcribe meeting recordings and then use AI to automatically summarize results into meeting minutes with key points. The service supports very large inputs (files up to roughly 1GB or several hours), generates subtitle files in SRT and VTT formats, and offers translation across more than 100 languages with automatic language detection for mixed-language audio. It is built around a privacy stance, with paid plans described as keeping no logs and not learning from user data. Mr. Transcription includes a customizable dictionary that improves recognition of frequently used or specialized terms over time, speaker recognition to distinguish multiple participants, and noise handling for clearer results in imperfect recording environments. The service operates a free tier offering a limited amount of daily audio and image transcription after registration, alongside several paid monthly and annual plans that scale up monthly transcription hours. It is currently operating and is used for meeting minutes, interviews, lecture notes, and subtitle creation, with broad multilingual coverage centered on Japanese. Pricing varies by plan. Check the official website for current pricing.
Best suited for
EvaluAgent is a free tier with paid upgrades (paid); Mr. Transcription is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | EvaluAgent | Mr. Transcription |
|---|---|---|
| Core capability | Automatic voice-call transcription with multi-language support | Transcription of audio, video, image, and PDF files in the browser |
| Standout feature | AutoQA scoring of 100% of conversations using customizable drag-and-drop scorecards | AI summarization that turns recordings into meeting minutes with key points |
| Team usage | Conversation intelligence: sentiment analysis, intent detection, and summarization | Subtitle generation in SRT and VTT formats |
| Integrations | Reason-for-contact classification and predictive metrics (CSAT/NPS/resolution) | Translation across 100+ languages with automatic language detection |
| Languages & capture | AI-agent observability to flag hallucinations, missed intents, and quality issues | Speaker recognition and a customizable terminology dictionary |
| Best-fit workflow | Coaching workflows, calibration, and dashboards built on QA insights | Privacy-focused paid plans described as keeping no logs |
EvaluAgent
Choose EvaluAgent if you need automatically score and audit 100% of customer service calls and chats for quality and compliance — strengths include transcribes and analyzes every interaction across voice, chat, email, and tickets rather than a small manual sample.
Mr. Transcription
Choose Mr. Transcription if you need creating meeting minutes and summaries from uploaded recordings — strengths include handles large files and a wide range of input formats including pdfs and images.
EvaluAgent
Mr. Transcription
It depends on your workflow. EvaluAgent is strong for automatically score and audit 100% of customer service calls and chats for quality and compliance, while Mr. Transcription is strong for creating meeting minutes and summaries from uploaded recordings. Both transcribe and summarize meetings.
EvaluAgent is a free tier with paid upgrades and Mr. Transcription is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
You can — some teams pair them when each covers a different part of the meeting workflow.
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