EvaluAgent: EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets. MinutesLink: AI meeting assistant for Google Meet and Zoom that records via a bot or Chrome extension and delivers transcripts and action-item summaries. Which one wins depends on your platform mix, budget, and how hands-off you want notes to be.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist EvaluAgent when automatically score and audit 100% of customer service calls and chats for quality and compliance matters most, and MinutesLink when logging sales or recruiting conversations into a crm matters most. Test each on your own meetings; the right choice tends to become obvious quickly.
EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets.
AI meeting assistant for Google Meet and Zoom that records via a bot or Chrome extension and delivers transcripts and action-item summaries.
EvaluAgent is a UK-based quality assurance and performance-improvement platform built for contact centers, BPOs, QA leads, team managers, and frontline agents. It captures interactions from connected CCaaS, CRM, and helpdesk systems, then transcribes voice calls to text and processes chats, emails, and tickets so every conversation can be reviewed rather than just a manual sample. Its AutoQA engine uses customizable drag-and-drop scorecards to automatically evaluate interactions, applying auto-fail logic and weighting that mirror how a team grades quality. A conversation-intelligence layer adds sentiment analysis, reason-for-contact classification, intent detection, summarization, predictive metrics, and customer-vulnerability signals. Insights flow into coaching plans, performance tracking, and agent feedback. The platform also offers AI-agent observability to detect issues in automated conversations, plus calibration and reporting tools. It integrates with systems such as Genesys, Five9, NICE CXone, Talkdesk, Amazon Connect, Salesforce, and Zendesk, and lists enterprise security credentials including SOC 2 Type II and ISO 27001.
Best suited for
MinutesLink is an AI meeting assistant that records, transcribes, and summarizes online meetings. It offers two capture methods so users can choose what fits their workflow: an auto-joining meeting bot that connects to scheduled calls from a connected calendar, or a Chrome extension that records the meeting without adding a visible bot participant. After a call, MinutesLink produces speaker-labeled transcripts in many languages and AI-generated summaries that highlight key topics, decisions, and action items, and it lets users chat with past meetings to retrieve information. It supports Google Meet and Zoom, with Microsoft Teams listed as coming soon, and includes recording storage and organization, shareable note and transcript links, and integrations with CRM platforms such as HubSpot and Salesforce. The product targets sales teams, recruiters and HR, remote managers, marketing teams, business leaders, and students who want automated meeting documentation. With its mix of bot and bot-free recording plus CRM connections, MinutesLink is aimed at people who run frequent virtual meetings and want consistent notes without manual minute-taking. Pricing varies by plan. Check the official website for current pricing.
Best suited for
EvaluAgent is a free tier with paid upgrades (paid); MinutesLink is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | EvaluAgent | MinutesLink |
|---|---|---|
| Core capability | Automatic voice-call transcription with multi-language support | Speaker-labeled transcripts in 100+ languages |
| Standout feature | AutoQA scoring of 100% of conversations using customizable drag-and-drop scorecards | Choice of auto-joining meeting bot or bot-free Chrome extension capture |
| Team usage | Conversation intelligence: sentiment analysis, intent detection, and summarization | AI summaries with key topics and action items |
| Integrations | Reason-for-contact classification and predictive metrics (CSAT/NPS/resolution) | Chat to query previous meetings |
| Languages & capture | AI-agent observability to flag hallucinations, missed intents, and quality issues | CRM integrations (e.g., HubSpot, Salesforce) |
| Best-fit workflow | Coaching workflows, calibration, and dashboards built on QA insights | Shareable notes and transcript links with recording storage |
EvaluAgent
Choose EvaluAgent if you need automatically score and audit 100% of customer service calls and chats for quality and compliance — strengths include transcribes and analyzes every interaction across voice, chat, email, and tickets rather than a small manual sample.
MinutesLink
Choose MinutesLink if you need automatically capturing and summarizing google meet and zoom calls — strengths include flexible recording: bot or extension depending on the situation.
EvaluAgent
MinutesLink
It depends on your workflow. EvaluAgent is strong for automatically score and audit 100% of customer service calls and chats for quality and compliance, while MinutesLink is strong for automatically capturing and summarizing google meet and zoom calls. Both transcribe and summarize meetings.
EvaluAgent is a free tier with paid upgrades and MinutesLink is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
Yes. Many teams run more than one meeting assistant when the workflows are complementary.
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