EvaluAgent: EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets. Memoro: German, locally-running AI note-taker that records or uploads conversations and produces structured, searchable notes without a meeting bot. Below, they line up on price, capture method, and how each fits a real meeting stack.
How Hosiqo compares and tests toolsFinal recommendation
Shortlist EvaluAgent when automatically score and audit 100% of customer service calls and chats for quality and compliance matters most, and Memoro when students and educators recording and summarizing lectures or sessions matters most. Test each on your own meetings; the right choice tends to become obvious quickly.
EvaluAgent is a contact-center quality assurance platform that automatically transcribes, scores, and analyzes customer conversations across calls, chats, emails, and tickets.
German, locally-running AI note-taker that records or uploads conversations and produces structured, searchable notes without a meeting bot.
EvaluAgent is a UK-based quality assurance and performance-improvement platform built for contact centers, BPOs, QA leads, team managers, and frontline agents. It captures interactions from connected CCaaS, CRM, and helpdesk systems, then transcribes voice calls to text and processes chats, emails, and tickets so every conversation can be reviewed rather than just a manual sample. Its AutoQA engine uses customizable drag-and-drop scorecards to automatically evaluate interactions, applying auto-fail logic and weighting that mirror how a team grades quality. A conversation-intelligence layer adds sentiment analysis, reason-for-contact classification, intent detection, summarization, predictive metrics, and customer-vulnerability signals. Insights flow into coaching plans, performance tracking, and agent feedback. The platform also offers AI-agent observability to detect issues in automated conversations, plus calibration and reporting tools. It integrates with systems such as Genesys, Five9, NICE CXone, Talkdesk, Amazon Connect, Salesforce, and Zendesk, and lists enterprise security credentials including SOC 2 Type II and ISO 27001.
Best suited for
Memoro is an AI note-taking application operated by Memoro GmbH and is built and hosted in Germany. It lets users capture conversations and meetings by recording directly within the app or by uploading existing audio files such as MP3 or WAV, and it includes an offline mode option, so no bot needs to join a call as a participant. Memoro automatically transcribes audio across many languages and generates AI summaries, with speaker recognition for multiple participants. It structures and organizes the output, performs topic detection, and stores notes as searchable 'Memories,' and it offers customizable 'Blueprints,' which are templates tailored to different meeting or conversation types. Output can be exported to formats including Word, PDF, and Markdown, and full-text search lets users find content across past recordings. The product is available on iOS, Android, web, and desktop. Memoro emphasizes privacy and compliance for European users, stating GDPR compliance, German data storage, encryption in transit, and regular security audits. It is aimed at professionals and organizations in sectors such as education, office administration, and the trades who want a privacy-conscious way to capture spoken information. Pricing varies by plan. Check the official website for current pricing.
Best suited for
EvaluAgent is a free tier with paid upgrades (paid); Memoro is a free tier with paid upgrades (freemium). Always confirm current pricing on each vendor's site before buying.
| Feature | EvaluAgent | Memoro |
|---|---|---|
| Core capability | Automatic voice-call transcription with multi-language support | Record in-app or upload audio files, with an offline mode |
| Standout feature | AutoQA scoring of 100% of conversations using customizable drag-and-drop scorecards | Automatic transcription across many languages |
| Team usage | Conversation intelligence: sentiment analysis, intent detection, and summarization | AI summaries and speaker recognition for multiple speakers |
| Integrations | Reason-for-contact classification and predictive metrics (CSAT/NPS/resolution) | Customizable Blueprints (templates) for different conversation types |
| Languages & capture | AI-agent observability to flag hallucinations, missed intents, and quality issues | Searchable 'Memories' with full-text search and topic detection |
| Best-fit workflow | Coaching workflows, calibration, and dashboards built on QA insights | Export to Word, PDF, and Markdown across iOS, Android, web, and desktop |
EvaluAgent
Choose EvaluAgent if you need automatically score and audit 100% of customer service calls and chats for quality and compliance — strengths include transcribes and analyzes every interaction across voice, chat, email, and tickets rather than a small manual sample.
Memoro
Choose Memoro if you need privacy-sensitive professionals capturing meetings without a bot — strengths include made and hosted in germany with a privacy-first, bot-free local capture model.
EvaluAgent
Memoro
It depends on your workflow. EvaluAgent is strong for automatically score and audit 100% of customer service calls and chats for quality and compliance, while Memoro is strong for privacy-sensitive professionals capturing meetings without a bot. Both transcribe and summarize meetings.
EvaluAgent is a free tier with paid upgrades and Memoro is a free tier with paid upgrades. Check each vendor's pricing page for the latest plans and free-tier limits.
You can — some teams pair them when each covers a different part of the meeting workflow.
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